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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,691 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it!!! So far so good!!! We have over 30 wireless devices and with out 1Gbps high speed Internet never once experienced lagging.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great and fast router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been great so far, I had problems with my old router. I game a lot and it’s been great on that and easy to configure. I attached a external hard drive to the USB port and been streaming movies off it at home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ASUS continues to impress

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I've had dozens of routers over the past 10 years, I have a problem lol. I really like Netgear because they offer Bitdefender, and its easy to manage a bunch of them remotely for family. But for myself... I always come back to Asus, and this guy just makes me fall in love all over. I can't seem to make it angry, and trust me... I'm hard on networks being in Enterprise IT, and on off time streaming thousands of TV/Movies and hundreds of video games. I put these through the gauntlet downloading terabytes of data till they crash... and ASUS seldom ever do. If you are a gamer, this guy will be all you need for years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Amazing upgrade.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, improved performance over my existing 5year old ASUS router, didn’t have to reinstall any apps or change any hardware config, a seamless upgrade. Amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient router for gaming & net safety needs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is aesthetically appealing, has an array of options and settings you can play with, and pretty efficient in serving it’s purpose. The app is good if you know what you’re doing. For beginners, It could definitely be better in explaining the functions and all the various things the settings can change.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Setup

    Rated 5 out of 5 stars

    ASUS RT-AX82U is an excellent router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS RT-AX82U is an excellent router. It is fast and Wifi extends further than my old one. It was easy to setup and has latest security options. Would highly recommend this router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to Wi-Fi 6 and signal strength in my house and it works better than my older router and is much faster. Like all the available controls, guest network , etc. Great for the price would definitely buy again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this router has been flawless and easy to work with. The mobile app makes life easier because I don't have to run to my desktop PC to log in and make changes as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ASUS over NETGEAR!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a netgear AC1750 ($150) 3 weeks ago and spent forever trying to get it to broadcast the speeds that I was receiving from my ISP. Finally netgear said that they would replace it, but wanted me to pay to ship it back to them. Since I was still in my return window, I returned it to BB and got this bad boy. Installed, updated firmware, and off to the races. Not only does it do it’s job as a router, the iPhone app UI is hands down better than netgear. I wish I went with this one in the first place!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS Router Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good gaming router. I got it to prioritize my son’s gaming traffic (through QOS). I have had mixed results with that. I am not sure if it is the router or PC though. It also won’t sort by devices for real time data usage so that is odd. Besides that, it is good.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing speed and can handle a ton of devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a reliable FAST WiFi router that can handle a lot of devices look no further. I've used Asus routers for 10+ years now and not only have they been reliable, rarely ever drops any devices. I did about 3 months of research on different brands, tri-band, all the latest and greatest Marketing Fluff and came to a conclusion that the Asus AX5400 is a great buy for the speed, ability to handle tons of smart devices connected to it without breaking a sweat. Plus Asus offers free internet security, parental controls, allows you to optimize performance, it's just a great router. I went from averaging 120Mbps at 50ft to 350+Mbps at 50ft with my HP work laptop, every corner of my home has increased speeds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great internet connection definitely helps it with being faster

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Router!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is great, it has a ton of options in the settings. The app can run a bit slow from time to time though. But it does it what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    a good product from Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router very fast and got very good range . It far more better than Asus AC 86U (the one it replaced) . But with $20.00 more I have a better choice with Asus AX5700 with slightly faster and got a better range

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great for Gaming.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a gaming router to see if it would really improve my gaming experince. So far it has improve with speeds. Also was simple and easy to setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. Only thing i question is Asus's loyalty to their consumers after them intentionally voiding their warrenty on other products like their motherboards having issues that burned up those AMD cpu's. Probably my last Asus product just to be safe incase. They always get greedy in the end...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Best router experience so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast speeds. My wired connection to my ps5 gets close to the speeds i subscribe to (~900Mbps). Wireless devices get about 600Mbps. Very easy to set up. Happy with product so far.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    TERRIBLE AND UNRELIABLE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STAY AWAY FROM TERRIBLE ROUTER. I'm an ex-computer tech. I've run our network in our building for 18 years. I know far more than the average person, but it shouldn't take more than the average person's knowledge level to run a router. First router we've used that won't stay connected through any browser. Loses website connections (all open tabs) many times per day. Reset, firmware update, simplify configuration, stock or modified, IT LOSES CONNECTION FOR 5-10 MINUTES AT A TIME MANY TIMES PER DAY. This happens while painlessly being connected to any number of RDP clients, or none. Doesn't matter. Would never recommend. And now BB only has a 14 day return policy, so no returns. Replaced it with a NETGEAR Nighthawk WiFi 6E Router (RAXE300). It's run perfectly without any changes on our end since we installed it. Bought is using Prime, since they have free returns and will even pay the shipping.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MichaelS,

      I'm sorry to hear that you are experiencing network issues . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at [email protected] Please refer to this case number ( N2012021798-0029) for us to better assist you. Thank you for choosing ASUS.


      Best regards,
      Schottky
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Try it out, you will love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Well deigned also. I went from a spectrum router tho so big difference is noticed for sure! And the app is a great extra feature

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Super fast and easy to setup router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works amazingly. Does more than i need it to, which i like to have extra features to tinker with. Also is super fast. It's everything i expected and more!

    I would recommend this to a friend
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