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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,691 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Provided a soild upgrade for good price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to set up. Wifi 6 appears to have boosted my speed by about 60 mps as my max speed was about 160 prior, then after this router I could get 210ish. A lot cheaper than other options. So all good!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Good Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially purchased this due to my internet provider router not reaching my upstairs rooms well. This did provide a stronger signal and I would recommend for a house up to 1800 sq ft.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great high end router. The new king of gamer route

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking so far. Much better than nighthawk. Simple setup and gui. Very easy to setup even the more complicated features. Fast and it doesn't factory reset daily which is a major plus. No complaints so far.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Fast Reliable Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, and super simple to set up as your primary router or add as part of a mesh network. Also, cool lighting that clearly let's you know whether you are connected or not. Priced right, too!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an easy set up. It has worked flawlessly since I hooked it up. All we do is stream and it handles the entire house with 2 teenagers perfectly. I recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy I bought this. I no longer have connectivity issues in the home lile i did with the xfinity router. So many advanced fratures for power users as well. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing was a huge upgrade over the standard issue router from my internet provider. It was pretty much plug and play. The ASUS software is also very helpful, I was able to set 5G for me and the wifi TVs in three rooms and the BLINK cameras. Then I set up a guest wifi in 2.4 G with a different password so the daughter and all her friends had wifi when they came over. The new router also enabled me to add two more home security cameras on the north side of the house. I was only able to use two and they had to be close to the router to work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love Asus RT-AX5400 Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic router with wifi6. I have several devices that run on wifi and the performance is great. The best router ever and I definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Range

    Rated 5 out of 5 stars

    Great for gaming and connecting 30+ devices

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from nighthawk and improvements are highly noticeable. No drops, great range and supports all of my billion devices without a hiccup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Excellence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This piece of equipment is an absolute beast and a workhouse. All of our devices, computers, gaming consoles, and streaming services work flawlessly and with no lag. 100% best router purchase ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ditch the cable company rental fees!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router to avoid cable rental fees and I am so glad I did. Perfect for taking full advantage of ISPs full speed, wifi network is perfect covers my whole house inside and out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most features for your money.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loaded with features not advertised. The value for the money is hands down unbeatable. Dual-Wan with fail over, VPN, etc. Perfect for home and small businesses.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Performance without the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, works out of the box, and app is great. Like the app functions complements the routers abilities. Not really into the RGB thing but it looks nice and you can change it with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Needed upgrade for Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to go visit family on my move to Florida. While staying there I noticed how slow there internet was. I wondered why and after I noticed that they were using the cable company router with single Smart SSID. I know from past experience that it is always best to use a third party router. I have use a AX-11000 ROG. But they did not need something that powerful so I looked for the next best thing to complement there needs so I went with this Router. I noticed a big different in performance through out the house. with no one having issues with multiple devices active on the network.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Excellent, but not perfect for all use cases.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router seems like it's got pretty good bang for the buck. Generally speaking I don't recommend cheaping out on routers because they are usually artificially limited. This particular router seems to hit a sweet spot for features and performance to price. It's fast and supports a good number of gaming specific features. It's not perfect. I am only really using this router away from home so that I can use my Oculus Quest 2 wirelessly with my laptop. I have seen a few hiccups here and there with the video feed, but it's generally stable. With a few tweaks to the router settings, that issue will likely be eliminated. Overall, this is a good router that will handle most people's needs without any issues. While I wouldn't necessarily recommend it for people with a plethora of devices (my normal home setup consists of no fewer than 10 wired devices and something like 40 wireless devices), I do believe this router will be perfect for most.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a game changer. Coming from a nighthawk ac3200, my speeds tripled once I installed this router. so far I have no complaints. Easy setup, a lot of options and fast. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Wireless Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a 5 year old netgear AC1900 Wireless Router to take advantage of my new COX Gigablast service. First of all, the Support from Asus is by far better than Netgear. I called several times with setup questions and never had to wait on hold for an available Support Technician. The web interface is intuitive and I can store all my music on a USB drive so I can listen to it from multiple computers and even my Home Entertainment system. I get excellent signal strength throughout the entire house without the need for a WiFi Repeater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consistent performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High performance and strong signal that delivers consistently. Easily covers a 2700 sq ft home from basement to the second floor.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I have it in the basement and my room is upstairs and have had no issues with coverage of the entire house. Would recommend to anybody.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    No Warranty help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 month and one day after I installed this in my home it stopped working. It was wonderful until then. Hooked up my 5 year old Asus router and got back online. Tried all the troubleshooting and resets, and nothing. 2 hours spent on phone/chats with both Asus and Best Buy..both finger pointing each other and no help. 2 year warranty means nothing. Your time means nothing. I would stay away from both Asus and Best Buy.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Shannon V,

      We're sorry to hear that the router stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.

      Please send us an email at [email protected] and include the case number "N2305049616-0019" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

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