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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,695 reviews
  • Pros mentioned:
    Performance, Range

    Rated 5 out of 5 stars

    Great for gaming and connecting 30+ devices

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from nighthawk and improvements are highly noticeable. No drops, great range and supports all of my billion devices without a hiccup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Excellence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This piece of equipment is an absolute beast and a workhouse. All of our devices, computers, gaming consoles, and streaming services work flawlessly and with no lag. 100% best router purchase ever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. Only thing i question is Asus's loyalty to their consumers after them intentionally voiding their warrenty on other products like their motherboards having issues that burned up those AMD cpu's. Probably my last Asus product just to be safe incase. They always get greedy in the end...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS Router Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good gaming router. I got it to prioritize my son’s gaming traffic (through QOS). I have had mixed results with that. I am not sure if it is the router or PC though. It also won’t sort by devices for real time data usage so that is odd. Besides that, it is good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love Asus RT-AX5400 Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic router with wifi6. I have several devices that run on wifi and the performance is great. The best router ever and I definitely recommend it!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    TERRIBLE AND UNRELIABLE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STAY AWAY FROM TERRIBLE ROUTER. I'm an ex-computer tech. I've run our network in our building for 18 years. I know far more than the average person, but it shouldn't take more than the average person's knowledge level to run a router. First router we've used that won't stay connected through any browser. Loses website connections (all open tabs) many times per day. Reset, firmware update, simplify configuration, stock or modified, IT LOSES CONNECTION FOR 5-10 MINUTES AT A TIME MANY TIMES PER DAY. This happens while painlessly being connected to any number of RDP clients, or none. Doesn't matter. Would never recommend. And now BB only has a 14 day return policy, so no returns. Replaced it with a NETGEAR Nighthawk WiFi 6E Router (RAXE300). It's run perfectly without any changes on our end since we installed it. Bought is using Prime, since they have free returns and will even pay the shipping.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MichaelS,

      I'm sorry to hear that you are experiencing network issues . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number ( N2012021798-0029) for us to better assist you. Thank you for choosing ASUS.


      Best regards,
      Schottky
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing was a huge upgrade over the standard issue router from my internet provider. It was pretty much plug and play. The ASUS software is also very helpful, I was able to set 5G for me and the wifi TVs in three rooms and the BLINK cameras. Then I set up a guest wifi in 2.4 G with a different password so the daughter and all her friends had wifi when they came over. The new router also enabled me to add two more home security cameras on the north side of the house. I was only able to use two and they had to be close to the router to work.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Performance without the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, works out of the box, and app is great. Like the app functions complements the routers abilities. Not really into the RGB thing but it looks nice and you can change it with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Excellent, but not perfect for all use cases.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router seems like it's got pretty good bang for the buck. Generally speaking I don't recommend cheaping out on routers because they are usually artificially limited. This particular router seems to hit a sweet spot for features and performance to price. It's fast and supports a good number of gaming specific features. It's not perfect. I am only really using this router away from home so that I can use my Oculus Quest 2 wirelessly with my laptop. I have seen a few hiccups here and there with the video feed, but it's generally stable. With a few tweaks to the router settings, that issue will likely be eliminated. Overall, this is a good router that will handle most people's needs without any issues. While I wouldn't necessarily recommend it for people with a plethora of devices (my normal home setup consists of no fewer than 10 wired devices and something like 40 wireless devices), I do believe this router will be perfect for most.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Wireless Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a 5 year old netgear AC1900 Wireless Router to take advantage of my new COX Gigablast service. First of all, the Support from Asus is by far better than Netgear. I called several times with setup questions and never had to wait on hold for an available Support Technician. The web interface is intuitive and I can store all my music on a USB drive so I can listen to it from multiple computers and even my Home Entertainment system. I get excellent signal strength throughout the entire house without the need for a WiFi Repeater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Router!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is great, it has a ton of options in the settings. The app can run a bit slow from time to time though. But it does it what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a game changer. Coming from a nighthawk ac3200, my speeds tripled once I installed this router. so far I have no complaints. Easy setup, a lot of options and fast. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Needed upgrade for Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to go visit family on my move to Florida. While staying there I noticed how slow there internet was. I wondered why and after I noticed that they were using the cable company router with single Smart SSID. I know from past experience that it is always best to use a third party router. I have use a AX-11000 ROG. But they did not need something that powerful so I looked for the next best thing to complement there needs so I went with this Router. I noticed a big different in performance through out the house. with no one having issues with multiple devices active on the network.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    GREAT PRODUCT.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and had no issues so far. Far better than our ISP integrated modem/router combo. Also handles multiple consoles with no issues plus streaming. Couldn't ask for more for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No issues so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve been using the router for a week now and have not experience any issues so far. The light changing feature is quite nice.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    great router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast and very easy set-up .. Wifi 6 capability allows more items on the system without losing bandwidth. game setting/mode is unbeatable.. have had almost 0 lag since installing

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's work great. Have so many awesome features. You can adjust setting for gaming and streaming. I recommend this product if you need a 5G wifi and high speed gaming and streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy I bought this. I no longer have connectivity issues in the home lile i did with the xfinity router. So many advanced fratures for power users as well. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great router would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Nice and fast, setting it up was easy and now I have an up to date tech and can go outside of my apartment for a smoke without getting kick off the wifi!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I have it in the basement and my room is upstairs and have had no issues with coverage of the entire house. Would recommend to anybody.

    I would recommend this to a friend