Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,695 reviews
  • Rated 5 out of 5 stars

    Ditch the cable company rental fees!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router to avoid cable rental fees and I am so glad I did. Perfect for taking full advantage of ISPs full speed, wifi network is perfect covers my whole house inside and out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dedicated for PCVR - Great Option

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth operator and sleek look, for my gaming room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consistent performance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High performance and strong signal that delivers consistently. Easily covers a 2700 sq ft home from basement to the second floor.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Low power consumption and RGB with Wi-Fi 6!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router! Awesome coverage, easy to use phone app for set up and expanding the mesh Wi-Fi network. The best part is the ease of adding a VPN to the router.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color display that chages just purchased this exchange for a R700 netgear and my speed doubled to what i was actually paying for its super fast and set up was super easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast download

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pleased with my purchase. I recommend this product to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Love this router

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the ax5400 wifi 6 I can get gigabit speed over wifi. The range is great. If you have a old asus router you can make it into a repeater/mesh network. Making your network even bigger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most features for your money.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loaded with features not advertised. The value for the money is hands down unbeatable. Dual-Wan with fail over, VPN, etc. Perfect for home and small businesses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Optimus Prime's pet

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like Optimus Prime's router. Thing works mint. Very good app. Easy to find settings and features. Hasn't dropped signal once and the poor thing gets hammered with use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great WiFi router for all types of users

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong signal throughout both levels of our house and into the yard. The lights are nice to look at when there isn't anything on TV. Works very well out of the box. Easy configuration!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Worth the money!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this router. Extremely easy to set up and has options to prioritize individual games. I've had no lag issues since buying this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy won't help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router in April of 2025 with a 3 year warranty. On January 25 the 5ghz signal stopped working and the 2.4ghz signal only works up to about 10 feet away. I went to Asus and they said I needed to contact Best Buy. I chatted online and the agent said I needed to bring it in to have the Geek Squad look at it. I made an appointment and went I went in for my appointment I was told they can't do anything for me and that I needed to go to Asus. The chat agent should have told me that instead of having me was another day. Best Buy gets no stars for their customer service!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RickB,

      We apologize for the complete failure of your router's 5GHz signal and the severely degraded 2.4GHz range, especially after only nine months of use and while still under a 3-year warranty. The runaround you've experienced between ASUS and Best Buy for warranty service is unacceptable and incredibly frustrating. Please know that all ASUS products undergo intensive quality control testing and inspections; this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Should you need assistance sending the unit in for warranty service, you can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    coolAF glowing lights

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing has really cool glowing lights and this last part is because this review site is making me use a minimum number of characters. anyway, you will love the glowing lights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for gaming and mesh wifi

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this router, I got two other ones to run a mesh au system for gaming and it’s lovely and running cameras throughout my property

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the 130$ I spent or so on sale you cannot beat this at all. Easy setup and excellent coverage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s good I did have an issue where after a few weeks I was having a WAN not connected issue. Asus did resolve the issue as I needed to do a hard reset of the router. Hopefully it doesn’t happen again as other then that it’s a good router.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router I have ever had. Bought this before switching to fiberoptic internet. Saw a huge boost in wifi range & speed. Handles almost a full gig per second quite easily.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Gaming/Streaming Router Even in 2022

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I have seen other newly released routers surpass the Wi-Fi technology offered in this product, I still have not seen that happen in a practical everyday setting. This router uses a sounds chip configuration and outside of one jenky firmware version I have had nothing but solid performance from this machine. Even in 2022 I think the cost per performance still puts it near the top as long as pure theoretical transmission speeds are not the only thing you care about give this router a look.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very nice router, worth the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had a couple weeks but have no complaints ! Gets the same speed that my modem puts out. The app for the router is also very cool!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy!!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great internet connection definitely helps it with being faster

    I would recommend this to a friend