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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,690 reviews
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    ASUS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome router range and unlocks true speeds solved my issues plus the rgb lighting really cool

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    A good router, but not the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt use this long but when I did it was super fast and east to manage the networking options. I still prefer nighthwak though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A necessary upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my older TP Link router with something more modern that also had mesh support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So nice I bought a 2nd one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting on 2nd one to come in to mesh them together

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Like riding a unicorn through a rainbow!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a real mixed bag. On one hand, setting it up was like trying to solve a Rubik's Cube blindfolded, and the signal strength is weaker than my will to resist a bag of chips. But on the other hand, when it actually works, it's like riding a unicorn through a rainbow. So, if you're up for a challenge and don't mind some hiccups along the way, give it a shot. Otherwise, maybe look elsewhere, my friends!

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Pablo,

      Thank you for sharing your experience with the router, and we apologize for the connectivity issue you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308024257-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1048876/ Asus

  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    One of the best on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using Netgear for the past 6 years, This is the best router I’ve ever owned. Fast reliable, Super easy to setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for smaller homes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has been great. The app makes network adjustments a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has it all! ASUS hits another homerun with this router...for the cost it's a no brainer!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Really great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast! I like it a lot and I like the app to control it and see how many devices are using the internet and how much is being used. This used to be connected directly to a router, but Xfinity kept warning us we were about to go over our limit so we upgraded and now we use the Xfinity modem/router then use this as a bridge and I haven't seen any slowing down. It's been about 2 months now.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Setup

    Rated 5 out of 5 stars

    Excellent router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent range, software, and easy setup. Replaced my janky D-Link and I couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great home router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy to use router. The gui interface pretty easy to use and set up various parts of the network. It has a very simple to use port forwarding system with many preloaded to use. There is a built in speed test you can test your ISP connection from the router directly with to ensure you are getting the full bandwidth you are paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Asus mod

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, In fact, it boosted my original wifi signal to even better wifi. More speed and more range.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great router without all the headaches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had gone with a netgear router and had a horrible experience. Returned that and figured I’d give ASUS a try. Couldn’t be happier. I followed the set up through the app, it pretty much set up everything for me. I had no issues with dropped WiFi signals, which is why I returned the netgear, and haven’t had an issue since. Great router, without all the headaches.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Very good router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and long range wifi, Bought the imesh to go with it and i am very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Way better than I expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router. My first time buying my own equipment instead of going with the router to get from your cable provider. The set up was way easier then I thought. Love the RGB settings that come with this device. The settings you can get into with this router is insane (in a positive way). Highly recommended if you want to own your own Wi-Fi devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and setup, speeds increased drastically over my last router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing but Asus for me.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good router. We do not use it for gaming, but imagine it would be very good for that too. We have excellent coverage and strength. The interface is clean and very usable. You can change the light color and such. We had one color fade out, but no concern to us. It is located in a room where it is not seen. Tried another brand once, but came back to Asus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful and looks cool. Asus has never let me down especially with CS ill continue to choose asus products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and app features are better than my old Netgear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Routers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easier than netgear to setup. Great coverage. Love the app

    I would recommend this to a friend
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