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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,695 reviews
  • Rated 5 out of 5 stars

    Killer router

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works really well, and has a really cool LED light function. Zero issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    The best router I've had yet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Easy set up, operation, and performance is tops.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent router. great range and great speed with very easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Totally worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy set up! The router works really well, fast, and easy to customize settings for it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Underrated beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this router because i needed something good enough for gaming. It delivered in all aspects especially prioritization. I chose the RT-AX86U because it was only $20 more for the extra tech on it which would cost way more on a different router. Funnily, RT-AX82U experienced less or none wifi packet loss compared to RT-AX86U. Would I buy it again over RT-AX86U? Definitely, its an amazing router and delivers on all fronts.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router allows great speed and connection, the fact that Asus has an app that allows you to control it from anywhere even when your not connected to the wifi is very handy. I'm able to tell the router to not allow certain web activity is very helpful so I don't have to closely follow my children's activities while they are browsing. I've not noticed any drop in speeds while other are downloading or playing games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So nice I bought a 2nd one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting on 2nd one to come in to mesh them together

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great router!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, works MUCH faster than my last one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and app features are better than my old Netgear.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Defective product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It quit working after about 6 months due to an Asus IT issue. Their support team wasn’t able to correct the issue and had to submit a higher level ticket. That left me without WiFi for an expected 4 to 6 days. I’ve disconnected it and gone with a different brand. I’d return this item if I could. Total waste of money and time

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Susan K,

      We're sorry to hear that the router stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.

      Please email us at customerloyalty@asus.com and include the case number "N2305049616-0024" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Asus > Netgear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a Netgear Nighthawk X6. It is infinitely better. Tons of features (especially for gaming). Very useful app. And it looks cool as hell!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a smart home this router is the best dual band router out there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Routers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easier than netgear to setup. Great coverage. Love the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade from standard that wireless gives you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wifi is definitely stronger. I'm happy. It's a good upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Good router.. maybe great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works well. Easy to set up. Works well for me. Range in the house is good 1800 square feet not a massive home. No issues with devices connected to router wifi or wired. Game PC is wired to router and the other is on wifi with no complaints ecat for internet connection un related to router. Costs a little more for features but otherwise better than my Lynksys that just passed away.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great gaming router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Very fast and as a gamer I love how many options to control prioritization of devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since buying this i havent had any issues on my end with the internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fixed my Wifi network problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this yesterday, I'm happy with my purchase. Previously, the router I had was a Asus N56U doing router work (using OpenWRT) and a TP Link AP for wifi. And it did a decent job, just with minor quirks. For example, Chromecast would buffer every 10-20secs during a Youtube Livestream and always lag behind a mobile device (ex. streaming it to a phone would be ahead by 3secs give or take on the same Wifi network). Gaming on the Nintendo Switch (Smash Ultimate for example) would have a sudden lag every time someone used VoIP (again on WiFi). Oh did I mention VoIP also would have buffering issues as well (Messenger/Wifi Calling)? Despite the issues, OpenWRT did alleviate much of these problems because it was even worse using the CenturyLink Modem (despite the fact that it was NEWER than the N56U). Multiple streams would cause issues by either buffering or dropping the quality to 480p. Voice calls would buffer and slow the network, gaming on wifi sucked, downloads slowed down, etc. The custom firmware helped with bufferbloat by using Cake for SQM. But the issues persisted and would always annoy me when it happened. I've used that for about 3yrs and just adjusting settings to improve performance. But there's only so much you can do... Well, I bought this and had to adjust some settings to make sure it didn't interfere with other wifi signals and bam! it does. Does everthing perfectly and all the issues i mentioned have gone away. Honestly, its overkill for what I need. The biggest improvement wasn't AX/Wifi 6 or OFDMA or maybe MU-MIMO, but my guess is the processor and QoS. The N56U had a 500mhz processor and for multiple streaming devices (I have at least 3 devices streaming in the home) that takes a toll on it. This one has a 1.5Ghz tri-core processor. And it handles multiple streams like a champ along with gaming and calls. QoS is a bit more smarter? I guess... It gives me more options but just using Traditional QoS instead of their Adaptive QoS is good enough. Not as good as cake sqm but it does the job fine. Only issue i dont like is Asus collecting information if you use any of their "performance" and "security" settings, and as someone mentioned, it makes the router not worth it if you dont use those settings. But for my use case it's great and in the future i will plan on using custom firmware on it for long term use. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an old net gear with this and have seen Wi-Fi coverage in my house improve greatly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up Blazing fast Wifi Almost a Gig a second very cool form factor

    I would recommend this to a friend