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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 2,695 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great buy

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Fast Shipment! Will buy again in the future! Item as described!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    The Best Gaming Router!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dual band gaming router is super fast and easy to get up and running!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing WiFi 6 router that isn’t overpriced

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is amazing. It has a lot of neat features and has all of the important specs that you would need. I have Google Fiber and am able to use this router via having the Fiber jack connected directly into it. I think that dropping $300-500 on a single router is overkill (better off just getting a mesh network). Fortunately this router is reasonably priced and can be used to form a mesh network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS knows how to do it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sends a strong Wi-Fi signal through the whole house on both bands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamin router with killer design.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gaming router, with a killer design. I think this is one of the coolest routers aesthetically out there. It wasn't what I ended up keeping, due to my use patterns, but 10/10 in the appearance category. I wound up going with it's sister router the ax86u for range purposes, as it seems to provide an uptick vs this one. For a gamer however, Asus really hit a home run with this guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice router,with anti-virus and updates well,shipped quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No regret

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for an all around router. My kids are gamers, I use multiple devices at a time, and have smart home devices. As always Asus did not disappoint. Easy to install and noticed a difference immediately in speed and signal. I love their app to monitor and control many features. It was well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range & high speeds! Customizable RGB & it looks GREAT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic gaming router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great signal and I like the ability to prioritize gaming devices. Cool lighting effects.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Works until it doesn’t.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great until it didn’t. Had it for just under two years. Was solid. Worked perfect. Then it up and died out of the blue. Burnt out, no power to it at all. There was no reason for this. No electrical fluctuations, no thunder storm, just randomly died.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    ASUS has the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus has the best and easiest setup. The Phone App is also better and than all others

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Range is good and lots of options in the app.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Soooo fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great internet speeds. Love the color changing feature. Also it looks cool!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely noticably faster than our old router. Quick set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as it should

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should-I'd expect nothing less. It's only been a month, but hopefully I'll get a bit of life out of this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work absolutely amazing! Was exactly what I needed to add a second network to my home!

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Great router!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, fast speeds, range is excellent, LED lighting is a nice feature!

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Great range and speed.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range and speed. Reliable and attractive construction.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Router Option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router option, but if you see a deal on Asus RT-AX86U take that. Is a lot better. RGB Light on this router are just ok.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive products that can’t make it to 2yrs

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in the summer of 2024, it died by January 2026. I got about a year and a half out if it before the radio chips burned out. This is the second Asus product I have purchased that did not make it to two years. I purchased a laptop and the hard drive failed a year and a half after purchase. DONE with junk Asus products. I would absolutely not recommend Asus products to anyone.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CaitlinT ,
      We apologize for the inconvenience you have encountered with your router. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2305049616-0030.
      Thank you for choosing ASUS!
      Best Regards,
      Anya M.
      ASUS Customer Loyalty US Support Asus