Presidents’ Day SaleEnds February 16. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,691 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Asus router started to malfunction and a firmware upgrade did not help so I upgraded to this one which as performed excellently for me. Good deal with 15% off price with trade in of old router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow I didn’t think replacing my older Asus router would make such a difference. I would highly recommend this to anyone. The only thing I would change is to be able to disable the light on the front. The blue glowing light is a bit annoying to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use it to create mesh network

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blows my old nighthawk out of the water. Why? Because you can add WiFi 6 full size routers as nodes in a mesh system in large homes like ours. My family phones, televisions and cameras get full WiFi everywhere with the mesh system I set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ASUS AX5400 Dual Band Mesh WiFi 6 Gaming Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ASUS Router is high tech and is remarkable. It started working as soon as a Technician hook it up and has been working just ever since. I have texts my middle brothers and one said "WOW". I believe it top of the line. Will buy other products in this field.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 4 out of 5 stars

    New router

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the wifi 6. The increase of speed and distance is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Optimal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough range through brick house..two floors also

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Looks like a space ship, works like a charm

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like many, I recently found myself working from home. It was pretty clear that my old router just wasn't up to the increased traffic. This AX5400 did the trick! Now everything is faster, work and play. :D

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome router

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as an upgrade from my old asus ac1900 and it was quick and easy. Can monitor a bunch of stuff with the application plus i can use ny old ac1900 with this one to create a mesh network.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    waste of my time an money

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i just got this item today an i did the normal steps unplug my modem an plugged it in an the router did the easy set up an even watched the video maybe some advance settings to change and 1 feet away i was getting 10 megabytes down an 10 up an i have verizon viber an i test my lane an i was getting 1000 out of 1000 so i tested it in my living room an i was getting .05 down an .06 up to the point where the wifi dropped off my seach on my phone till i moved closer to it an it came back with one sigal bar an 3 just one so not for me sorry 

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Timothy,

      We are sorry to hear about the issues you are having with connection on this model. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support
      Troubleshooting: https://www.asus.com/support/FAQ/1030641/#:~:text=Restore%20the%20router%20to%20default%20settings.&text=;(1)%20Press%20the%20RESET%20button,the%20router%20is%20rebooting%20itself. Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My favorite router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this router. The speed and reliability is outstanding for this product. I had previously used a Netgear Nighthawk and a Google Wifi before that. Neither could stand a chance against this Asus especially for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Highly Recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely would recommend to anyone. We pay for 400mb internet and we would on a good day get 289mb with this router we are getting 497mb at any given time when I check. It has greatly improved my gaming as well as everything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router good coverage

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got fed up with all the problems with netgear and decided to give ASUS RT-AX82U AX5400 a try after the good reviews . Have been very pleased with the coverage and not losing connection daily. App is good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buy something else.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS products only have tech support for the "life" of the product; keep that in mind. I am rebooting this thing constantly and the app is... okay at best. Has a lot of bells and whistles but falls short on the basics.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Megamanxero,

      We're sorry to hear that you're having issues with the router, and we apologize for the difficulties you have encountered with our support team. We would like to make your experience with us a better one.

      Please email us at [email protected] and include the case number "N2307045372-0006" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    I LOVE IT!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. No problem what so ever. I needed this to replace the net gear WIFI-6. I constantly had to turn it off cuz it keeps losing signal. But this ASUS WiFi is amazing. A must get if you have videos game consoles, Nvidia shield laptops and phones.......

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Absolutely beast

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because my modem was a bottle neck for my high speed internet. This upgrade was needed and absolutely unreal. Performance is unbelievable definitely happy with the decision.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    PSU Golfer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was easy to install and has been a big improvement in our house WIFI coverage. We have 3 ASUS routers the we mesh together to have great coverage through out the house and out on the deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great AP or node in AIMesh

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running this AP as a node in an AIMesh. The signal strength on that side is great, and as part of the mesh with the Asus utilities on their app managing traffic, QOS, and signal is super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    ASUS router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a very expensive Netgear that only made it a year... researched, and decided on the ASUS. No problems so far. We are an internet heavy use household and we have many devices running with no issues... streaming has also been very good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Powerful Gaming Router

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has enabled my wifi speed to go beyond and faster than actual internet speed. The only downside is that the wifi range is lower than what I have expected, but I have enabled wifi extender to extend the range.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Asus router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was extremely easy to setup and works right out of the box. Wireless connection is fast and stable over a good distance. Cable connection is great for fast uploading and downloading.

    I would recommend this to a friend
Sponsored