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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,691 reviews
  • Rated 5 out of 5 stars

    Didn't know what I was missing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had intended on purchasing the RT-AX86U AX5700 Asus router but at the time BestBuy was out of it and I was in dire need of a new router since I had had enough of my older Netgear R7000 router bottlenecking my connection. This being the slightly smaller (in performance) version of the AX5700 and being in stock I bought it. Wish I had bought it sooner. After setting it up I immediately started seeing the speeds I had been paying for. Absolutely love the Asus app for the router. It is responsive and quick, unlike the laggy and slow log-in on my previous router. I have not done any testing in regards to the wireless aspect of it but I have not had an single issue with connectivity when I am gaming and I have 9 devices connected continuously. It has been money well spent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best wifi router I've ever had

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to extend wifi to a 2nd house, I have a cat 5 cable going from one house to the other and plugged it into the router and it's been even better than expected eliminating all dead spots for gaming, no lag extremely fast !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Many features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these to set up a mesh network using an ethernet connection. To do that requires the node router to be reset, which seems odd, but that is how it works. I tried the wireless smart connect, but I ran into trouble trying to connect various devices like my weather station; so went back to separate 2 and 5 Ghz. The roku did not see the 5Ghz channel since the control channel the router picked and what not what the roku was looking for. I did not bother to change the 5G for the roku. The samsung phones connected fine. The router has a lot of settings. It is a good feature that Asus provides a DNS server connection to for remote connection to security cameras. Some of the network analysis tools required sending router data to Trand Micro; I did not enable that.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent WiFi, I have 400mbps at home, connecting directly thru hardwire from my provider I get only 250 - 400mbps, using WiFi or hardwire connections thru this router I end up getting 415 to 454 mbps... verygood off router, no complain so far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working after a month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only owned this router for a month, and now the signal doesn't reach further than immediately in front of the router. Warranty process is terrible in that if they can'tf fix it over the phone, they escalate you to the next stage and won't call you for 2 business days. My partner and I work from home and will now be without internet for at least two days because they could care less. Buy a different brans. Most other brands replace their products with no questions.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dale H,

      We sincerely apologize for the connectivity issue you're facing with the router and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.

      We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2502028881-0001" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Good Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet connection sporadically dropped throughout the day and we thought it was our ISP. After replacing our router with this Asus one we've had no further issues with connection loss and our speeds are much faster.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent router!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is one of the best right out of the box, I bought one for my house, then my parents was having freezing video with a net gear. Bought them this and it fixed their issues. Even though it says gaming router, it will work for anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted up upgrade from 4 yo router. This one is great. Coverage is excellent 30 ft from router no issues. Wireless speed is where it's at! Before I got 50mbps, now I get the full 250 I pay for!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Asus Nailed it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router! I had the Fios issued one, didn’t work with 1G internet, but this one does! Great speed and reliability! Can change the color on the display or have none at all. Easily connects to Mesh. Incredible wifi strength.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this thinking it was going to be like my nighthawk that I had which worked for like a week and than stopped working but honestly it’s been a month and couldn’t be happier

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Another great ASUS router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent range, was a big improvement over ISP cylinder router. ASUS gui has lots of features, even the app can control most of it without have to log in from computer. Kids Love the colors.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It literally got the full speed of my wifi out of it. I was using netgear before this and it was garbage. Had me thinking it was my provider messing up my internet… it was their garbage router

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down this is the BEST router I have ever used. I’m a serious gamer and I hate lag. I have not had one incident since purchasing this monster. 11/10 would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this router for a couple months now. So far it's obviously very much out performed my old Netgear Router. Love the features it comes with and the triband connection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very good router for the miney!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not plan to buy this router. Now i am glad i did. This router is a big improvement over what i had. It works much better than I expected. It looks well designed and is a decent piece of eye candy. I am very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best for its price!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really great. I have many items connected to it and they all work great. Love the LED future too. Super easy to set up and have a great app that goes along with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved our wifi issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally no wifi issues! We’re using this to extend our wifi signal from the downstairs router and it works perfectly. No more low signal issues and dropping connection. The lighting is a nice touch too, my gamer fiancé likes it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wide Range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical that this could meet our streaming needs but we haven’t had any issues! We have multiple Ring devices, IQ, 3 gaming consoles and computer with 3400sq ft to cover. I’m very happy with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bought it for the gaming mode, brought better ping

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fantastic Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After quite a bit of research i decided this router met my needs and was the best value for the product. So far its meeting my expectations. I have a lot pf devices hooked up and ive been seeing excellent speeds.

    I would recommend this to a friend
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