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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,691 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last router was great, but this was is even better. The app is also a great addition. I love the controls and speeds. I even love the led lights

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic router. Wifi 6 is amazing, obviously not as a good as an ethernet connection but as running a wired connection to my pc was not possible given the location of the coax cable this was a great alternative.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has really helped our connection. With a lot of gaming and streaming happening in our household it allowed me to make my devices a priority...since I set it up I get the spoils!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a new router to replace my old one and decided on this! Got it home set up and everything within minutes super easy to get hooked up and running would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    GREAT router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this thing. It is far reaching and very stable. I was sold on Netgear, but this is so much better. Would recommend to anyone needing a router.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to upgrade from an older model. This is worlds better than the outdated equipment we had. My husband's xbox would constantly lag and it no longer does.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome router!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a been a netgear guy for a long time, was looking a something different and I am glad I tried this router. It crazy fast ,easy to set up, and the app is 100 times better than netgears. Great buy, good job asus!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this Asus Router. It stopped working after 3 months. It will not power up. Best Buy would not refund it (return policy is 15 days) and Asus would not refund it and required paying for a second one in order for a replacement to be shipped. Asus' warranty is a joke. Do not buy their routers (or at least this model).

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Curt E,

      We regret to hear that your ASUS RT-AX82U Router is no longer functioning and that you've encountered difficulties with both our support and the reseller team. We understand how this may have affected your experience, and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.

      To ensure this matter is thoroughly reviewed and swiftly addressed, please email us at [email protected] and reference case number N2305049616-0029. We understand the urgency of having a fully operational unit and remain dedicated to resolving this issue for you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simple setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as a range extender for my Asus AC 3100. The setup was simple and was up and running in 10 minutes. Replaced my Netgear EX7000 that continuously dropped the wi-fi connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to try something New!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement for an aging Linksys Router. I have had three Linksys Routers leading up to this purchase. I have not been disappointed yet. Good for gaming as well as whole home devices.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A Game Changer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is a true game changer. I had no idea how much I was missing with my last router. This thing has performed flawlessly, and lightning fast. So glad I bought it. It’s been a works of difference for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A fast router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a bit tricky to set up and the tech support at ASUS tried to help but got frustrated and quit trying to help. In spite of that, I finally got it up and running eventually and it has been quite fast!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! i Added this to my home and im amazed with the range and all the features that are packed with this router. very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great router! Compared to my old nighthawk, this thing is night and day better. I have a multitude devices on the router at home between echos, xbox, pc, etc. and I never have any issues with my wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Exactly what I was looking for!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended! A knowledgeable friend pointed me to this router and he was 100% right! Exactly what I needed! Excellent range - I can even get wifi in my garage without an extender

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for small to medium house or apartment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coverage in a small to medium footprint without a repeater/mesh. Works well with VPN service for entire house encryption for devices that can’t run their own protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing router by asus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this due to our nighthawk r7000 taking a crap on us. This has been way better than the nighthawk. Not a single dead zone in my whole house!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modern wifi solution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Fast supports bridged mode for 2 gigabit connection to your router. Wifi is strong and fast the web interface and app for the router are very comprehensive and simple to use. Cons: none so far

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great performance for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has a really solid connection with dozens of devices. Allows our cable modem to work above cable rating of 800mb/sec. The improvement is tremendous over our last modem for just $50 more.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good router overall with minor complaint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy. Speeds have been great. I am occasionally disconnecting more than I was with my internet providers router but I'd take this router over that router any day

    I would recommend this to a friend
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