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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,695 reviews
  • Rated 5 out of 5 stars

    A Good Router from ASUS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this router because it works on WiFi 6. I have a fast internet connection and this router handles it very well. The antennae are easy to set and is able to reach everything in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Router-Bought 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! I bought 2 (AI Mesh)to cover a 6,000 square foot house. Super easy to setup and currently we have 34 devices on the network. No problems!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WiFi 6 router. Usually used net gear but changed routers due to new fiber optic internet which net gear router wasn’t getting my full dl or upload speed. Now I get it with the bee ASUS router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a replacement router

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well the Internet. The small sleek design actually blends with the decor instead of standing out like a big bulky object. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Beautiful Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one that I bought for my business after the Linksys acted up, had one of this at home and it works great, easy to use, so I bought the same model again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great router with annoying 2.4 connection issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and strong connections / signals EXCEPT the 2.4 GHz signal on the wifi doesn't seem as stable as my last Asus router which was not as fancy a router as this should be. About every 2 weeks the 2.4 upload & download speed comes to a crawl and requires a manual reset.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget router if $250 plus is budget wise. I returned it though as I wanted the best I could afford and found the next step up was a much better item. Distance was marginal in a 1500 square foot home. Looks and the app are awesome though. I wanted to keep it for that alone.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kandied91z,

      Thank you for taking the time to share your feedback on this model. We are truly sorry to hear you returned this model. RT-AX82U brings you all the benefits of WiFi 6 (802.11ax) and works perfectly with all your existing WiFi devices, enjoy the fastest, smoothest WiFi gaming connections ever with the ASUS RT-AX82U dual-band WiFi 6 router. It delivers ultrafast WiFi speeds up to 5400 Mbps and is packed with advanced technology, including Mobile Game Mode for a lag-free, low-latency mobile gaming experience.

      We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Asus Rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with the purchase. In my honest opinion Asus is better then Nighthawk. Super upgrade to complement my Xfinity service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent price to performance router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this router to replace an old netgear router. It’s very easy to set up. I haven’t had any connectivity issues since using this router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Asus excellence continues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously owned an asus and decided it would be the only brand I’d go with after bad experiences with other brands. This was a huge upgrade in terms of overall speed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Router especially if you use it as a mesh hub

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good WiFi 6 Router I use it as part as my ASUS mesh network and it has helped alot.. my only complaint is that you can't use Merlin with it (the custom firmware that's available with other Asus routers)

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works great and easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to set up and range is much better than my old router. Wi-Fi is much faster as well. I have not experienced any drops so far. Very pleased so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. We just signed up for fiber internet and had to get a new router planning on getting another for our cabin come spring.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works as advertised.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a champ! Easy to set up for the most part. There was a quirky little setting but when I called customer service they actually help me! In a matter of a few minutes I was up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great alternative to netgear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because it was the only alternative to netgear in store. I had my old netgear router for a just over a year before it gave out and so far this replacement has worked great! No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Solid Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, solid range and options. I have not tested the Ai-mesh capability yet, but it's nice to know it's there for future-proofing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ROCK SOLID! Useless Lights!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this Router for one week. ROCK SOLID! 30 devices running no problem! 980 MPS down 40 up Game port Wi-Fi stays connected! And Fast! Now if they had left off those useless lights!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working after a month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only owned this router for a month, and now the signal doesn't reach further than immediately in front of the router. Warranty process is terrible in that if they can'tf fix it over the phone, they escalate you to the next stage and won't call you for 2 business days. My partner and I work from home and will now be without internet for at least two days because they could care less. Buy a different brans. Most other brands replace their products with no questions.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dale H,

      We sincerely apologize for the connectivity issue you're facing with the router and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.

      We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2502028881-0001" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    It's OK

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two of these and use them as a mesh system. Asus' router software is a little lacking though. The device constantly will purge / forget the assigned names for devices. Also, it only has 3 cpu cores, and 512mb of ram on board. If you login to the interface and see the ram and cpu are highly utilized, good luck trying to update a setting. Also,the DNS featur on this is horrible. Once you set it up, and if you ever need to go back into the interface using the IP address, it will kick over to the "named address" for your router and time out. When it works, it works fine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Would buy again, again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the simple stop e on my own, I got this for my parents. It's a great router with plenty of range and features. Would buy again, again.

    I would recommend this to a friend