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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2691 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,691 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Extra router too good to return.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this wifi 6 router because the TP-link router was losing the internet, Turned out to be Spectrum cable and interference from a house next door. Looks great and I now have 2 wireless networks working together.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall solid router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good router. Signal strength is good and so is transfer speed. User interface for admin is not the best, but it has all the features needed. Had one instance where the 5ghz connection vanished for a bit, still don’t know what happened.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaming Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is simple to set up and has fantastic connectivity. My wireless devices are pinging 800 megabytes per second.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Best Router I’ve ever had.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Router I have ever had. I love it. I’ve now added 3 more ASUS routers via aiMesh. Now I have my whole house covered by strong reliable wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works well with Asus AX6600

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this along with 2 Asus ZenWifi AX6600 units. Works great in 2 story, 3k sqft home. Upwards of 350 down in opposite side of home on gig connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Don’t rent a router…buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically plug and play and plenty of YouTube videos if you need it. Increased my home performance about 20%

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Well worth it a must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad mother jammer lol! No seriously this thing is crazy good I got maybe 40mbs before it now almost 300 consistently. Well worth the money plus it matches my asus rog setup

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Life saver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having a lot of connective issues at our house before until we got this router. Have 3 roommates, one of them is streaming and this thing solved all of our internet woes.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Bought this to replace an older model and the face that I made my old one a node to extend my network is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace my wifi 5 linksys mesh router. The range with this has been much better and handles the 25+ devices running in our home flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a router for fiber internet, and I really didn't know what to get. Chose this one and even the tech that installed our internet was impressed with its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for almost a year now. It was worked very reliably. I have only had to reset it a couple of times. Another great router from Asus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, WiFi 6 works well and have had no dropouts in the two weeks it been up and running. Wanted something reliable and this thing definitely checks that box.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Highly Recommend!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and great router. Reaches very far and hasn’t had any issues since first set up. Very customizable and supports many devices at once. No hiccups.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 3 out of 5 stars

    Techies recommended

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has nothing to do with Best Buy, they had it in stock and we got it, and I don’t even know if it has to do specifically with the product or just the WiFi and network currently in our apartment but it was really hard to set up, it took like 2 days to get it to the WiFi speed we wanted for our devices. And the directions weren’t amazing, we had to look up online and ended up getting the app which it didn’t prompt us to do in the instructions given. The amount of speed we are getting changes a lot. Not sure how normal that is. When it works it’s good, we get a lot less lag now which is a plus. Just have to be patient and good with technology if you want this product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Asus Dual band WiFi 6 - cool display

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast WiFi and cool looking led display on device. Dual band so you can easily set up WiFi connections for 2.4 devices and the others on 5.8 devices

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Wifi is fast and the features are perfect.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus always knocks it out the park with their gear! I've never had a bad ASUS product! Best buy should sell more of their gear!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS AX5400 Dual Band Mesh Wi Fi 6 Gaming Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS AX5400 Dual-Band Mesh WiFi 6 Gaming Router this is definitely working much better than my old WI FI. The signal is great! I would highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 3 out of 5 stars

    I tried and I tried..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still on the fence about this router. I read all the reviews not once but twice before making my purchase. I'm not getting all the feels like everyone else. I'm experiencing so many issues. I bought a different router much cheaper and with far less problems. I did a few more tweaks hopefully it will work as expected. The colors are great. I did notice that when I was in a remote location and used it worked great. Maybe its the location but still it needs to work where I am presently residing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fearures and a sleek look. I actually liked it very well while it worked. Mine had a problem with internet connections so I had to return it and go with another brand

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nonamefame,


      We're sorry to hear about the unfortunate experience you had with your internet connection and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105041787-0027) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support Asus

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