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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,695 reviews
  • Rated 5 out of 5 stars

    Asus RT-AX82U router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. I have had no issues with it. Firmware updates are seamless. Have had no issues with dropped signals.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wide range high speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it to my son for Christmas and he loved it he actually hears it around with him when he visits us and it covers the whole house high speed

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great at my son’s apartment! He does lots of gaming and it has worked without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and our WiFi connection improved throughout our house. This is what we needed with remote school, work and all of our devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it’s supposed to and beyond! A great router if you have a lot of things connected to Wi-Fi!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    nice router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice router easy to set up the app has different settings to allow people to use your wifi for certain period of time which i like

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cool router and great performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WiFi router for the bucks. Before this I have the Verizon router which is terrible, this one can make sure you get the speed you want

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool looking router with amazing capabilities. It has worked great for my house and the app is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router! We use a lot of devices and I work from home. The router is in the basement but the signal reaches the farthest end of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been completely transparent, i never have to deal with it since i set it up. Great router, lots of advanced tutorials online

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Consistently disconnects from Wifi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this thinking the good reviews were going to outwiegh the bad, it was $200, and asus brand gave the impression it was reliable. It worked until it didnt. My connection speed was great when it was connected. Then randomly it started disconnecting from the internet. At first I thought it was just temproary issues with. After a while it became apparent the issue was indefinite. There was no correcting it. When I went to the 1 star reviews of this item, it appeared everyone mentioned the same problem. Wow...welp..out of $200.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beast. Bad Router before this I believe it was linksys one that I ended up exchanging for this. Very pleased with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ax5400

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this router, so many great features! Wifi6 so 5400mbps wireless! I bought the for my quest2 to stream games from my OC. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!! I thought I had a nice router prior to getting this one. I was very wrong. This is a beast!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this router per a computer wizard’s advice. Fortunately he installed it for us! It works great with 1gig internet speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEAST!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a BEAST of a router!!! No more buffering when using my streaming devices. I have over 15 devices and not a single one skips a beat.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Router for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router is located in basement of fairly large two story home and we get great speeds throughout the entire house now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this Asus Router. It stopped working after 3 months. It will not power up. Best Buy would not refund it (return policy is 15 days) and Asus would not refund it and required paying for a second one in order for a replacement to be shipped. Asus' warranty is a joke. Do not buy their routers (or at least this model).

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Curt E,

      We regret to hear that your ASUS RT-AX82U Router is no longer functioning and that you've encountered difficulties with both our support and the reseller team. We understand how this may have affected your experience, and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.

      To ensure this matter is thoroughly reviewed and swiftly addressed, please email us at customerloyalty@asus.com and reference case number N2305049616-0029. We understand the urgency of having a fully operational unit and remain dedicated to resolving this issue for you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    It works for what I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But honestly they want a review before I’ve fully tested the dam thing. So far it’s covered what it says it does but I still need an extender. So far it works but I won’t know for sure tell I’ve had it year.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    ASUS AX5400 Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cat5 connection works great for gaming using specific gaming port. Wifi works well around a larger home not really noticing and drop offs.

    I would recommend this to a friend