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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2695 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, and ease of use. Many customers also appreciate its range, setup, and coverage. While some find the price a bit high, most don't report issues with connectivity or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,695 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product but pricey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet was timing out due to extensive use from learning from home now we have zero issues and amazing speed on all devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One very good Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a router that works. Can connect all of my devices and Pixel 4XL with no problems and faster connections to my streaming TV's

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was painless and hassle-free. Features included in firmware are great. No complaints here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi is constant, can be used in a mesh setup. Working great wifi6 works well with my laptop and phone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router so far, fast speeds. Also the router app is awesome. Great job ASUS.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has worked flawlessly. I used this to replace my previous router and it improved my speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much and how it makes my imternenr way faster that what it os already

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and looks good as well. I would definitely recommend this router

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unboxed plugged in turned on and connection! Easiest setup I can remember for a router

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice router. The performance is excellent. It has not given any trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesomeness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatly satisfied with this purchase. Blazing speed plus compatible with Nord VpN.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome speed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing speed, this router made a huge difference in the streaming and internet browsing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working properly after only 4 months. Intermittently loses wifi, range is less than what i had with my Netgear.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Zipk,
      We regret to learn that you are experiencing connection issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2105041787-0035).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/FAQ/1030608/ Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    New Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the new router works well for what it is and just maybe I won't have to enter 50 characters next time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent router, so much faster than my older one. Even though I am not a gamer, but can always use a faster speed :)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome Unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit, excede the performance , solve issues right away with slow internet via Wi-Fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router helped open up internet speeds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router and paired with a new modem has opened up my wifi. Night and day difference between the new setup and old setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS can't stop winning!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Wi-Fi routers I have ever invested in! The AIProtection and QoS features are extremely useful if you have multiple devices hitting your network at once. My desktop with an AX card runs at a stable 2.4Ghz over Wi-Fi and some AC 1900 devices are running a 1.3Ghz. The RGB on the router is a nice addition if you are into the RGB craze (who isn't!). I usually do not go over $100 when I have bought Wi-Fi routers in the past, but this device is definitely worth every penny!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and maxes out speed from cable providers so streaming and surfing multiple items at once just works.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Saw no dif between this and my spectrum router.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not a bad router I saw 0 dif between this and my spectrum router. I returned it

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear GreekNinja,

      Thank you for sharing your feedbak on this model. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.

      Thank you for choosing ASUS.
      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus