Customer Ratings & Reviews
- Model:
- RT-AX82U
- SKU:
- 6428132
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.
This summary was generated by AI based on customer reviews.
Asus for the win!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this router as part of my setup for almost 2-3 years now and so far it has been a mostly positive experience. This was an upgrade from a Google Wifi Nest that worked fine but AC has been getting a little old. I change routers every 5-7 years because changes in Internet speeds by a provider usually change around then too. Google Wifi also doesn't let you change a whole lot other than super basic settings which is fine for a 'set it and forget it' setup but I wanted a more tailored network. The GUI is great and mostly easy to navigate around in. I used to have 2 separate networks but recently I changed it to just one SSID name combining both bands (Google Wifi got me so used to it I guess) and tweaked the band steering rule to give me 25% more of the 5G band over the 2G band just to take advantage of the 4x4 5G vs the 2x2 2G antennae. Basically even though it combines both networks, most of the time it will give me the faster WiFi now. For the longest time I avoided the app but once I downloaded it I saw what changed I could make vs GUI. Definitely more options are gonna be thru your GUI log in, but app has nice look and overlay and I enjoy changing the themes. I use the OLED one just save battery on my Samsung phone. I have about 26 devices, with 5 of them being wired. Guest Network is easy to setup and you can even put a timer of how long they can stay on your WiFi. Gaming features are nice for those like to play COD. Even for mobile gaming around the house, you can turn it on/off to reduce latency and ping. I would say this router is best for lite gamers to amateurs. Nothing hardcore but for most of us not playing 24/7 it's a nice feature. As far as security, I am currently trying their AiProtection which does scan every website you visit, check your LAN connections, detects intruders etc. Some people will say that is the opposite of security but the device itself would never be able to scan and update itself, so a third-party aka off-device network has to look at all the websites you visit. This is turned off by default, I am simply trying this feature out and I actually don't see a difference in speeds. I have been tightening my Online security lately, this is simply another tool that can be used to layer up your security measures. I also use Google VPN until they discontinue it in June, so theoretically my Internet traffic is still masked? Anyway, there are other security features/measures you can employ on this router, that is just one I consider a key feature. Range is a little questionable as the marketing says it has far range but not in my case, 2 story townhome. I added an Asus RP-AX58 WiFi extender (part of their AiMesh system) which has surprisingly worked out great as I try to always avoid WiFi extenders but I think the fact they are both AX makes a huge difference. With just the router, WiFi was nonexistent in front driveway and laggy in porch with sliding glass doors. The RP extends the range and main router offloads some of the "slower" devices to it, such as smart home items/cameras. As for the RGB lights, nice bonus but half the time I just end up turning them off because it is in the living room and distracts when trying to watch a movie. I wish I could schedule the RGB lights to come on during the day and turn off at night. This setup is perfect for me right now for my townhome setting.
I would recommend this to a friendPoor range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Signal is not very good! Constantly shutting down and the range is poor
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the signal is not very good. Are you experiencing the same issue on both bandwidths(2.4Ghz/5Ghz)? Please attempt to re-install the driver as well. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Unstable wifi connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The RT-AX82U has severe stability issues. I returned this router and got the RT-AX88U which performs better and is surprisingly stable (Thus far) considering it’s from the same manufacturer. Another issue with this router is its weak Signal compared to the AX88U.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SeriesX,
We're sorry to hear about the unfortunate experience you're having with the connection on this model. Please allow us to make your experience with ASUS a better one. We would recomemnd that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/us/support/FAQ/1030641/
[Wireless] How to improve wireless speed by setting Channel Bandwidth in Wireless Router?: https://www.asus.com/us/support/FAQ/1011431
No speed increase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent noticed any major difference besides a little instability
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stelf2002,
We're sorry to hear about the unfortunate exoerience you're having with the speed on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps below to improve the speed. Here: https://www.asus.com/us/support/FAQ/1011431/. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Worked awesome for years until the move.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked Great for a couple years but I moved and it just quit working right after the move. It never sat in a hot car or moved to much. Literaly set it on top of a clothes basket with clothes for a soft move and just didn't work when i hooked it up at the new house.
I would recommend this to a friend Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great lost power one time fried internet port. Only owned for 16 days one day past return period. Not worth the buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy,
We're sorry to hear about the unfortunate experience you're having with the internet port on this model. Based on the issue you described, we would recommend that you have this unit sent in for servicing. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus is garbage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 6 months. This is the second Asus router that has left me hangin'.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
We're sorry to hear about the unfortunate experience you had with your unit not working as intended. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. This is not the quality of service expected from ASUS.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2012021798-0013) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Dead right out of the box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the instructions and the router never powered up. Put the old router back and it works. ASUS was in a sealed brand new box just a bad unit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jcofsky,
I'm sorry to hear that the router failed to turn on. This is not the kind of experience we want our customers to have. Have you tried to use a different power outlet? You can also return to your POP for a replacement. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie
ASUS Customer Loyalty US Support
Asus AX5400 Dual band Mesh Wifi 6
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router did not work right out of the box. It would never get get the internet signal, what a waste of of my time.Returned it and Installed a Linksys router and worked perfectly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mikec,
We're sorry to hear about the unfortunate experience you're having with this model and that you had to return it. Rest assured we will have this passed on to our team
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
Great product with frightening Privacy Policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, reliable, blazing speeds... but with frightening Privacy Policy. Trend Micro, which is a third party security company that powers nearly every feature that this router advertises, collects user information in bulk. Read their privacy policy - email contents including personally identifying info, file contents, sites visited, etc... and they warn that the end user is responsible for telling everyone that connects to their network that they are subject to that same info collection. Talk about dystopian. I regret buying this, but its too late to return it. I never would have voluntarily given my money to a company that's working to increase the ever present eroding of user privacy and data privacy. If you simply don't care about this, this will make a great router. For those who value their data and privacy and don't want to be subject to everything you do going through yet another company out to get your data, then you'll have to disable many features advertised to avoid it... and that means there are better options out there for people like us.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the privacy policy. By using AiProtection, Traffic analyzer, Apps analyzer, Adaptive QoS/Game boost, Web history, you agree to the Trend Micro End User License Agreement. Please note that your information will be collected by Trend Micro through AiProtection, Traffic analyzer, Apps analyzer, Adaptive QoS, and web history. You also acknowledge and agree that ASUS is not responsible for neither the agreement between you and Trend Micro nor any content of the service provided by Trend Micro. If you would like to disable sharing your information with Trend Micro through the above functions, please go to: Router web GUI > Advanced settings > Administration > Privacy. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Does not work!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router sucks. Will return it later this week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HartmutB,
Thank you for your comment.
We do understand your disppaointment and inconvenience if the router didn't work.
To make it work successfully, please verify if the router has access to an ISP's modem and it is within range. Check with your ISP if internet connection or service is working properly from your end. For helpful tips or instructions on how to setup the router correctly, please go to: https://www.asus.com/support/FAQ/1030645/.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Setup, Speed
Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Speed and easy set up. I would recommend this item.
I would recommend this to a friend Junk , no AsUS tech support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk nothing but issues no WiFi . ASUS tech support non existent Bough a Lyksys router up running no issues side note its cute
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the router and our customer service team. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff assist every customer. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use, Speed
DEFINITELY BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router. So fast, so easy to set up. Would recommend this to anyone and everyone.
I would recommend this to a friend Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than two months. Customer service really difficult to work through/with.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience with this model and the issue you had with customer service. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to Best Buy support so their team can look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi keeps disconnecting and didn’t get much speed when wired. Will return this router
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Linda,
We are terribly sorry the device keeps disconnecting and you didn't get much wired speed and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending to complete a hard reset on the router.
1. Turn the router power off.
2. Press and hold the "WPS" button and turn the router on.
3. Power light is on (keep holding the WPS button).
4. Power light starts flashing for about 5 seconds.
5. Keep holding until the power light stops flashing and the router will automatically reboot.
Please ensure the router is running the latest firmware version. We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Connection
Very Reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only negative i have is i wish it had more ports. Other then that we never have latency issues. We stream Warzone and never have issues with latency or connectivity. We even purchased another gaming router that had more ports, but took it back and hooked this back up. Amazing!
I would recommend this to a friend - Pros mentioned:Range, Speed
Great Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect router with very fast speed and range. Buy it!
I would recommend this to a friend Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashed on me in 3 months. Will have to talk to Best Buy to see what can be done.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the router crashing. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If your issue was not resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Looks Really Cool and Works as Expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this just as I was moving into a new place. Looks great on top of my TARDIS side table and the wifi now covers my whole apartment, basement and second floor included. Guy who helped me choose it in store was super friendly too and didn't push me into another router that didn't fit with my needs.
I would recommend this to a friend