Customer Ratings & Reviews
- Model:
- RT-AX82U
- SKU:
- 6428132
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.
This summary was generated by AI based on customer reviews.
Great at first!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First year was amazing, started dropping internet periodically. After trouble shooting the problem turns out it was this router. However we did but the exact same again. Hopefully last longer then a year
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CharlesR,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. To resolve the issue, please update the firmware if the router is running with an older version. Also, check that internet service is working properly and stable. If these steps were already performed to no avail, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Beats Nighthawk Pro Gaming Cleanly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the UI and the performance of the router. The best thing about it was the low latency. Returned my nighthawk pro gaming router
I would recommend this to a friendGaming Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service agent was a little condescending but made a solid recommendation for our router. Overall happy with the purchase and the product. In store service experience could be a 3/10 though
I would recommend this to a friendPoor range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor range. I did a speed test with my old router in several places around my house and one about 3 feet directly in front of it. After hooking up the new one and performing the same speed test I returned the new one. The signal loss was so bad I decided just to keep the old one which is about 5 years old.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jay V,
We regret to learn about the issues you've had with the router. Please accept our humble apologies for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2305049616-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i needed a router that would help with my Wi-Fi and I got one of the best I ever had!!!
I would recommend this to a friendSet up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick question if i have a wifi in the living can is reach my room ? Is by the kitchen ?
I would recommend this to a friendOh yeah!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my son for college he said “It’s sick”. Nuff said
I would recommend this to a friendStopped working properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a couple of months the connection is trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donda,
We sincerely apologize for the connectivity issue you're experiencing with the ASUS RT-AX82U V2 router and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049616-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Avoid this piece of junk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one in mid-July 2023, died on me a week later. Sent it to ASUS as an RMA, 3 weeks and they haven't replaced it. Worst router and worst customer service ever. Avoid. Junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James S,
We sincerely apologize for the poor experience you have had with your ASUS router having stopped working a week after purchase. That is definitely not the norm and is not the kind of quality to expect from ASUS products. Please note that the standard turn around time for an RMA is 7-10 business days, which does not include shipping time. You can also check the status of your RMA using the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2012021798-0025" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Check Repair Status: https://www.asus.com/support/repair-status-inquiry/
Not a modem router combo as stated.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your specification of this product states that this is a Modem/router combo. It is just a router. The DSL-AX82U is the modem router combo.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CrH1,
We are sorry to hear that you got misleading specification of the product . We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2305049616-0005) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Connection
Firmware is filled with BUGS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if this is a good router the firmware is filled with bugs and it constantly disconnects. A piece of hardware is only good as the software running it and ASUS fail miserably in the front. Finding solutions for these bugs will be fruitless because there are dozens of forum posts about these problems but not a single one will work. You'll be troubleshooting this thing for days and soon realize it will never work properly. ISP blames router. ASUS blames ISP.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your router constantly disconnects. This is not the kind of experience we want any of our customers to have. Have you attempted to downgrade the firmware? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Best buy giving used items as new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought and found its used item . What to say best buy is no longer legit
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mani,
We are sorry to hear that you received used product. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2305049616-0004) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Don't Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace a Linksys router. Big mistake, this device has a limit on how many guest users you can have connected at a time (6) and it was suppose to cover 3000 square ft. It's struggling with 2400 sqr ft. It just sucks and I do not recommend it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the router is not working as expected. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/