Customer Ratings & Reviews
- Model:
- RT-AX86U Pro
- SKU:
- 10906761
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.8 out of 5 stars
Junk and horrible cusotnmer service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 9/15/2024. On 1/19/2025 while sending emails it just shut off on it's own without warning. 2 computers and a Fios modem plugged into the same power strip, all working perfectly. Tried reboot, hard reset to no avail. Checked power supply to router with multimeter, putting out 19.5 volts as per spec. Obviously an internal failure with the router. Went to Best Buy with receipt. They told me to contact Asus. Entered my serial # on the Asus website and was told by Asus to contact Best Buy for service. Called Best Buy support and explained the issue. They made an appointment for me to see the Geek Squad. Went to Geek Squad. They told me again that I had to contact Asus because I didn't buy "protection" when I purchased product. Went home and back on Asus support website. Again the message was for my serial # to go to Best Buy for service. So I am now in possession of a 4 month old router that does not work and I am unable to get service from the manufacturer or the retailer. Stay far, far away. This product is junk and the service is non-existent.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PaulS,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The router not powering on suddenly is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the router, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Happy New Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace an older ASUS router. Love the interface and support. Also purchased for the 2.5 GB Wan connection.
I would recommend this to a friendBest router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better WiFi range in house, had a mesh system before this and this router completely eliminated the need of the mesh system. Being able to Configure the internet settings on this router is amazing.
I would recommend this to a friendWas GREAT….While it lasted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on Oct. 7, 2023. Setup and installed and loved it, until it died during the Saturday football game on Oct. 21, 2023. Followed the troubleshooting info in the manual on page 110. Turned off, and Unplugged modem and router. Waited 2 minutes….erc…etc. It would light up one or 2 lights and then go dark. This was occurring as my wife was watching her shows on bedroom TV. NOT a happy camper. I took it apart, put it back in the package and took it back to BB. They made a full refund. Purchased a different maker at BB
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lee,
We're sincerely sorry to hear that the router stopped working. Please accept our humble apologies for the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2303028931-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Working great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it a couple if weeks now and no issues so far.
I would recommend this to a friend Best router on the market at an awesome price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best consumer router out there. All the capabilities you can think of in the stock firmware. Using the family safety features are amazing. The amobile app is very intuitive and useful as well as the access via the pc.
I would recommend this to a friendSolid gaming router :)
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router’s easily controllable through the app which is nice, especially since you can see your instant traffic speed and port compatibility. Haven’t had a single issue up till this point. Very happy.
I would recommend this to a friendGreat router with durability challenge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this router at BB jun 2023. I am a techy. This is my 4th ASus router. Pros:At its price point, there is nothing to brag about. Cons: - run hot at time - wifi durability is highly questionable. Wifi keeps going into lala land frequently after 1 year, at a distance as close as 2 ft from the router. I have 2 other ASus routers with identical wifi challenges. Is my luck this good or This is a common issus with ASUS routers?
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Suntan,
We sincerely apologize for the wireless connectivity and overheating issue you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at
customerloyalty@asus.com and include the case number "N2308022157-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works well for large house
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this is working well. I'm temporarily trying 1Gb/1Gb internet speed from my local provider and getting about close to that with wired Ethernet cables, and 700mb/700mb thru Wi-Fi.
I would recommend this to a friendA" must buy " Asus router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent router. It can function both as a router and cable modem as a plus. Easy to install with the app that does it all. It provides very good coverage for a 3000 square feet house.
I would recommend this to a friendGreat router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router for the price. I would definitely recommend it. It handles multiple devices without a drop in bandwidth.
I would recommend this to a friendStable fast WiFi 6 that can be expanded over time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very stable wifi. Also with aimesh, I was able to add my old asus wifi xd6 as extra nodes to create mesh network. Definitely a buy for your gigabit network
I would recommend this to a friendgood router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price you pay it seems to be well worth it so far. Me and my girlfriend play a good amount of videogames and she is fine on the wifi.
I would recommend this to a friendGood Router
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product. It doesn't work with Spectrum. That's why I will remove one star. Maybe it's a Spectrum issue. I don't know
No, I would not recommend this to a friendgood value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent router for the money. setup was simple, adequate amount of configuration features. the usb device cloud stuff is a little wonky to figure out, but does work.
I would recommend this to a friendGreat router and fast delivery!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, very fast router with great quality.
I would recommend this to a friendBest Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this router overall, i like how this router just standing and doesn’t take alot of space. The app works great as well
I would recommend this to a friendGood buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’re happy with our router. No issues so far. I would recommend it.
I would recommend this to a friendGrate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing and easy to use work perfect no problem
I would recommend this to a friendWorks like a charm
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed an upgrade and it works for me. Future proof it when I upgrade to fiber
I would recommend this to a friend