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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 977 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are impressed with the TUF Gaming A16 laptop's strong performance, solid build quality, and satisfactory battery life. Many also appreciate its reasonable price, exceptional speed, sufficient RAM, and great graphics. However, some customers have noted that the laptop can get hot during demanding games and that the fan noise can be loud. Additionally, a few users feel that the storage could be larger, the laptop is a bit heavy, and the screen brightness could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 977 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great deal when on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, especially if you can get it at sale price. One of the better budget options on the market

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent mid level gaming laptop. I like the form factor and looks of this laptop. I do wish it had 32GB or more of ram as anything considered "gaming" should have at this amount in 2025.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome gaming laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome in perfomance. I was able to play every high end game on high settings without losing FPS

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great for a budget laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget gaming laptop if bought on sale. If you plan on having more than a few games installed you will need to upgrade the storage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this laptop. I got it to replace my desktop and wanted something I could game on and also work from home. It's fast and the microphone and other components are really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good option

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for gaming, daily uses and streaming, 8/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this laptop for about a month but it's been great so far. Quick to boot up, fast processing, great display. No issues at all so far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Gaming at a fair price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was on a great sale and I purchased it. The form factor is great and the guy and cpu are very powerful. Battery life is amazing for a gaming laptop and you are getting ASUS quality.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay, but the laptops battery runs out too fast, and the laptop heats up too fast even when you are barely using itn

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BrookeO72,

      Thank you for sharing your experience with the ASUS FA617NT Laptop. We’re glad to hear the device is meeting your basic needs, but we regret the inconvenience caused by the battery drain and overheating issues.

      To help resolve the issues described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/
      [Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/ Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid gaming computer! It runs very smoothly. You got what you paid!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Atrocious experience, HOT and LOUD laptop.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll try not to make this an angry post... I have an Asus Tuf from last year, but I wanted a more powerful GPU for occasionally playing games.. so this system seemed like a good upgrade. This is a long story, skip to the end paragraph for the summary if you want. I ordered this, but then noticed a reviewer said their unit was only white backlit keyboard.. so I contacted online support before receiving this laptop to inquire if it has RGB backlit keyboard like it says on the listing under "features". The technician could not verify if it did or not, but assured me that BestBuy would help me out or compensate in some way if it did not. It arrived, and did not have any option to change the colors, instead it's just white, and the lowest setting bothers my eyes. In addition to this, my unit made an odd clunking noise randomly, it had poor performance in 3dmark compared to other reviewers with this same model, AND it ran extremely hot.. much higher temps than I see on the 3dmark results page. So I contacted support and I was told they wanted to send me a replacement that would for sure have the RGB options for the keyboard, and also I was told it would have excellent performance. The second unit arrived, and to my dismay it does not have RGB settings either! But something else strange, and worthy of mention is that this unit runs MUCH higher performance than the first unit, it scored much higher in 3dmark, while also not getting as warm as the last unit did! However, I tried playing a few of my favorite games of the moment, and was bummed out to see that my old laptop with a 3050ti had sometimes higher FPS and overall smoother gameplay than this unit in 4 of 5 games. Not only that, but my old laptop runs the same games while getting much less hot and producing much less noise. This unit loves to run at MAX fan speeds in games, and even then it gets pretty warm after just a few min of moderate workloads. Here's where I become angry.. I took the 2 laptops into BestBuy, and I was treated like some kind of fool! -Two "technicians" there did not realize I know far more than they do about computers and literally tried to tell me lies! At first they were convinced I didn't know what I was talking about, and claimed they for sure could change the colors on the keyboard. When they failed to be able to, they blamed me for "customizing the software", which I absolutely did not do! -I ran windows update and let Armoury Crate update, but there was no way to change the color before that either. The one tech eventually said "technically this laptop does have RGB, because if you mix those colors together you get white".. I almost laughed, thinking he was joking, but then he proceeded to tell me that "we usually charge money for this kind of thing".. like REALLY!?? That is customer service!?! And then I mentioned how the laptop runs at a constant 95deg C for the CPU, and over 91C on the GPU.. he of course then tried to tell me this was normal behavior. It IS NOT NORMAL. I have never seen my old laptop hit 85C for the GPU, it's usually in the 70s, and this being without even using a cooling pad! -Guess what, it has the same 95watts of potential power to use as this 7700s. Apparently the 7700s is not nearly as efficient as a 3050ti.. and yeah, the 7700s may be able to play some games at higher settings than the 3050ti, but I was shocked to see the 3050ti producing better framerates in multiple recent games with the exact same quality settings. And lastly, this screen might be 100% SRGB, but the colors are what I'd call blown-out.. watch an HD video of nature and you'll see everything looks fake, like a video game rather than a movie of the real world. I hate it! My old laptop has 100% SRGB also, but apparently it's not about that.. maybe this unit has terrible calibration or really poor contrast ratio. I really like my old Asus Tuf.. which is why I was excited to own another one as an "upgrade"... but yeah, I'm nothing but annoyed! And the people in the store I talked to about returning these two units REALLY should get fired.. they were needlessly rude, condescending, "know-it-alls", who clearly have ego issues! -literally, I worked as a customer support agent for Gateway 2000 computers for 2 years, and I know more than most people about computers, but that's besides the point. The 2 technicians were just ruthlessly trying to make it seem like I was being dumb or wrong in some way. The truth is, the facts speak for themselves, I wasn't making anything up, and I wasted more than an hour in the store just trying to return these 2 laptops!!!! It's been an unheard of, ridiculously terrible experience! In summary, the unit runs super hot (almost enough to burn your fingers on the plastic above the keyboard), it underperforms, it has a terrible display, it's quite loud, it has no RGB despite the listing claims it does, and BestBuy has some arrogant fools working in the local store here.. I'll be returning my units via phone or online support instead, where hopefully I'll be treated with a modicum of respect.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AverageJoe,


      We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.


      On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop that runs popular games and computing applications, without compromising system stability and performance as long as Windows is up to date.


      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the office or a gaming setup. Built very well, and easy to upgrade storage. Lightning fast speeds with gameplay and streaming content.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an open-box item in excellent condition during the Black Friday sales for around $670, including taxes. At this price point, I think it's worth it. However, there are some heating issues. Even with no heavy applications running, the machine tends to get hot. Additionally, I’m getting around 2.5 hours of battery life during typical use, like working with MS Word. I was expecting a longer battery backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quality and price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible PC for the price, I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great price for what you get!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for anything I throw at it! I’ve used quest link to play asseto corsa, gta 5, rust anything this pc is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ASUS Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was worth every penny i spent on it. Got me back to pc gaming which is what i wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything runs smoothly while gaming or doing work as long as you have a good connection

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Brian

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great PC fast easy to use and I’m going to storage

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop, I play all my games on it on high settings and I have no problems at all. 10 out of 10 I would recommend this to everyone and anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing laptop for price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This laptop has worked amazing so far. Plays all the games I throw at it. Also it is a great tool for what I do at work.

    I would recommend this to a friend
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