Customer Ratings & Reviews

This computer is perfect for what I purchased it for (which is gaming) I use it to play league of legends and I haven’t encountered any issues at all.

I'll try not to make this an angry post... I have an Asus Tuf from last year, but I wanted a more powerful GPU for occasionally playing games.. so this system seemed like a good upgrade. This is a long story, skip to the end paragraph for the summary if you want. I ordered this, but then noticed a reviewer said their unit was only white backlit keyboard.. so I contacted online support before receiving this laptop to inquire if it has RGB backlit keyboard like it says on the listing under "features". The technician could not verify if it did or not, but assured me that BestBuy would help me out or compensate in some way if it did not. It arrived, and did not have any option to change the colors, instead it's just white, and the lowest setting bothers my eyes. In addition to this, my unit made an odd clunking noise randomly, it had poor performance in 3dmark compared to other reviewers with this same model, AND it ran extremely hot.. much higher temps than I see on the 3dmark results page. So I contacted support and I was told they wanted to send me a replacement that would for sure have the RGB options for the keyboard, and also I was told it would have excellent performance. The second unit arrived, and to my dismay it does not have RGB settings either! But something else strange, and worthy of mention is that this unit runs MUCH higher performance than the first unit, it scored much higher in 3dmark, while also not getting as warm as the last unit did! However, I tried playing a few of my favorite games of the moment, and was bummed out to see that my old laptop with a 3050ti had sometimes higher FPS and overall smoother gameplay than this unit in 4 of 5 games. Not only that, but my old laptop runs the same games while getting much less hot and producing much less noise. This unit loves to run at MAX fan speeds in games, and even then it gets pretty warm after just a few min of moderate workloads. Here's where I become angry.. I took the 2 laptops into BestBuy, and I was treated like some kind of fool! -Two "technicians" there did not realize I know far more than they do about computers and literally tried to tell me lies! At first they were convinced I didn't know what I was talking about, and claimed they for sure could change the colors on the keyboard. When they failed to be able to, they blamed me for "customizing the software", which I absolutely did not do! -I ran windows update and let Armoury Crate update, but there was no way to change the color before that either. The one tech eventually said "technically this laptop does have RGB, because if you mix those colors together you get white".. I almost laughed, thinking he was joking, but then he proceeded to tell me that "we usually charge money for this kind of thing".. like REALLY!?? That is customer service!?! And then I mentioned how the laptop runs at a constant 95deg C for the CPU, and over 91C on the GPU.. he of course then tried to tell me this was normal behavior. It IS NOT NORMAL. I have never seen my old laptop hit 85C for the GPU, it's usually in the 70s, and this being without even using a cooling pad! -Guess what, it has the same 95watts of potential power to use as this 7700s. Apparently the 7700s is not nearly as efficient as a 3050ti.. and yeah, the 7700s may be able to play some games at higher settings than the 3050ti, but I was shocked to see the 3050ti producing better framerates in multiple recent games with the exact same quality settings. And lastly, this screen might be 100% SRGB, but the colors are what I'd call blown-out.. watch an HD video of nature and you'll see everything looks fake, like a video game rather than a movie of the real world. I hate it! My old laptop has 100% SRGB also, but apparently it's not about that.. maybe this unit has terrible calibration or really poor contrast ratio. I really like my old Asus Tuf.. which is why I was excited to own another one as an "upgrade"... but yeah, I'm nothing but annoyed! And the people in the store I talked to about returning these two units REALLY should get fired.. they were needlessly rude, condescending, "know-it-alls", who clearly have ego issues! -literally, I worked as a customer support agent for Gateway 2000 computers for 2 years, and I know more than most people about computers, but that's besides the point. The 2 technicians were just ruthlessly trying to make it seem like I was being dumb or wrong in some way. The truth is, the facts speak for themselves, I wasn't making anything up, and I wasted more than an hour in the store just trying to return these 2 laptops!!!! It's been an unheard of, ridiculously terrible experience! In summary, the unit runs super hot (almost enough to burn your fingers on the plastic above the keyboard), it underperforms, it has a terrible display, it's quite loud, it has no RGB despite the listing claims it does, and BestBuy has some arrogant fools working in the local store here.. I'll be returning my units via phone or online support instead, where hopefully I'll be treated with a modicum of respect.

This laptop is in excellent performances! Perfect for Big Games Like Saints Row The Third Remastered. Fortnite and Roblox! Especially on Max Settings!

Great price at $750 on sale and upgradeable. My only complaint is that I have sometimes been experiencing glitches with the display, I think mainly because of switching between the GPU and CPU. Not every time, but they don't go away until you restart the computer when it happens. This makes it risky to play a game in the background and work on something else like answering emails at the same time. Almost non existant battery life but that is common with this sort of gaming laptop.

Greate System!! I am not a gamer, just for personal use. Excellent machine and I got it for an excellenct price during black Friday.

Best computer i've used in my hole life. Ty Best buy.

Very happy with this laptop. I got it to replace my desktop and wanted something I could game on and also work from home. It's fast and the microphone and other components are really nice.

Perfect for what i needed, it runs beamng drive with traffic on high graphics settings with ease

This laptop was on a great sale and I purchased it. The form factor is great and the guy and cpu are very powerful. Battery life is amazing for a gaming laptop and you are getting ASUS quality.

Wonderful Laptop! The performance is great considering the weight!

Great laptop for the office or a gaming setup. Built very well, and easy to upgrade storage. Lightning fast speeds with gameplay and streaming content.

For the price point, this is a great purchase. Of course the battery life could be better but speed and pixels are exceptional.

Outstanding buy, great computer! It meets my needs and then some.

Laptop very good. Works very good. No complaints here.

Got this beast at a good discount, perfectly outperforming competetors of similar price range

Great laptop, great as a first gaming laptop for my son. He absolutely loves it

Great, especially if you can get it at sale price. One of the better budget options on the market

Works amazingly, can handle Call of Duty and diablo 4

Great budget gaming laptop if bought on sale. If you plan on having more than a few games installed you will need to upgrade the storage.

Works well, plays cod very well. That’s all I really run on it