Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 6560989
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TUF Gaming A16 laptop's strong performance, solid build quality, and satisfactory battery life. Many also appreciate its reasonable price, exceptional speed, sufficient RAM, and great graphics. However, some customers have noted that the laptop can get hot during demanding games and that the fan noise can be loud. Additionally, a few users feel that the storage could be larger, the laptop is a bit heavy, and the screen brightness could be improved.
This summary was generated by AI based on customer reviews.
Battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty good, but the battery drains like there is no tomorrow. Can last about an hour and a half without dying.
I would recommend this to a friendGreat service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with Best Buy's service. The laptop i ordered arrived quickly. I placed a new order for the same item for my other son and its already packing to go out. My son loves this laptop and he can play all the games he loves with no issues.
I would recommend this to a friendExcellent Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully! Son loves his laptop! Works well. Battery gets a little warm, but nothing too concerning.
I would recommend this to a friendJust fall flat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like and keep this laptop but unfortunately it did not work out. Love the ports it offers and was really happy about an all-AMD laptop but during my testing I realized this laptop cannot handle rendering graphics in well. When playing MW3 MP it was fine at normal setting and hitting 165 fps but when you play MWZ it struggle and it fps drops were insane. FPS was all over place even dropping down to 28 FPS. Mind you that my setting were not even at high. Just choose a RTX laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Natalio J,
Thank you for sharing your feedback on the ASUS TUF Gaming A16 Laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you no longer have the laptop, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405020642-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Tuf Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for an amazing gaming laptop, not to clunky and sleek design!!
I would recommend this to a friendGood for game
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been dreaming about a good gaming laptop for a long time and this is it, and at an affordable price too
I would recommend this to a friendBest gaming laptop for this price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect no complaints! Being able to adjust fan speed was a fun perc!
I would recommend this to a friendGaming Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent shape with no problems or difficulty! Highly recommend. Entire process was seamless and shipping was spot on even right before Christmas.
I would recommend this to a friend- Cons mentioned:Heat
Didnt go too well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mouse stopped working 2 months after purchasing, the ram is ight but pretty low, so a decent amount of games you have to put the graphics on low. After 3 months my laptop began to overheat and black screen, I only game casually and dont really use it too often so this was real dissapointing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thatguy,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2403018946-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Mine has a bad touchpad; decent computer otherwise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a shame that my unit has a terrible touchpad problem, because I really liked the value proposition of the laptop otherwise. I was looking for something with low DPC latency for music production that could also play games, and this laptop is one of the best values out there for this, especially when on sale. Addressing one of the complaints by others, the keyboard does flicker when it goes to sleep, which is a silly behavior that is turned on in Armoury Crate by default. However, my unit also has a bug where it won't wake up from sleep sometimes and I have to hold the power button for ten seconds to hard reset it. The power lights (and keyboard, if the setting is enabled) will strobe rhythmically when this is happening, and so I do think there's something wrong here with Asus's implementation of sleep with this particular model. The dealbreaker for me, and what sealed the deal in terms of me returning this laptop, is the atrocious touchpad. I may just have a defective one, but the cursor jumps all around even at the lowest levels of sensitivity all of the time, to the point where it is difficult to click or highlight things. Either the touchpad hardware or its driver must be defective because this is very bad performance compared to every other laptop I've ever had (and I've had many). Lastly, the reason that I will not buy a replacement of the same computer in case the touchpad is a one-off defect: Do some research on the current state of Asus support. They are getting partnerships pulled left and right due to their shady business practices with warranty support. Basically, they routinely reject warranty repairs for preposterous reasons. Asus really needs to sort out this issue before I would have confidence in buying any more of their products.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donatello,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2403018946-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is vital to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Amazing Gaming laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Gaming Laptop bought it for my son and he loves it!
I would recommend this to a friendTrack pad sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that at first a bit the keypad/tracking pad is horrible can't break and got a replace multiple times until I just ended up returning
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EyeVan,
We sincerely apologize for the experience you had with the keypad and touchpad on your ASUS FA617NT gaming laptop. It's disappointing to hear that the issue persisted even after multiple replacements, ultimately leading to a return. That’s certainly not the experience we aim to deliver.
Your feedback is important and will be shared with our product and quality assurance teams to help improve future designs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405020642-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great gamer laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great computer for my son, he is enjoying play the grafics are cool
I would recommend this to a friendGaming Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for games(strategy) like AEO, CH, CK that don’t ask to high requirements.
I would recommend this to a friendGreat value for money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Nice screen and provides great features. Some software issues but can be fixed with software updates. Overall good. Bought for 680
I would recommend this to a friendGood laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop. Does everything I need to do. Wish the battery lasted longer but it's a good laptop.
I would recommend this to a friendLaptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it very much. The pictures are very nice and clear. It’s very good quality and I hope is going to last for a long time.
I would recommend this to a friendGaming laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, good value for money. Really like the screen size
I would recommend this to a friend- Cons mentioned:Heat
Bad pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pc always freezes, screen shows a bunch of random and weird colors when I start it up, overheats, really loud, and poor performance.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christian,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot both the freezing and overheating issues described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
https://www.asus.com/support/faq/1015064/
- Pros mentioned:Performance
Mr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an amazing product. Fast and efficient. Also a good cooling system
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kemar R,
We are pleased to hear that you are satisfied with the notebook. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405020642-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support