Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 6560989
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TUF Gaming A16 laptop's strong performance, solid build quality, and satisfactory battery life. Many also appreciate its reasonable price, exceptional speed, sufficient RAM, and great graphics. However, some customers have noted that the laptop can get hot during demanding games and that the fan noise can be loud. Additionally, a few users feel that the storage could be larger, the laptop is a bit heavy, and the screen brightness could be improved.
This summary was generated by AI based on customer reviews.
Really disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had extremely high hopes for this laptop but it smashed all that hope. The battery life is 3hrs max if you are on battery saving and only watch youtube. The amd adrenaline software has a 50% chance to not boot up when im trying to optimize the quality. Running games at minimal settings but having all laptop settings medium performace on everything and it still rans horribly. Try everything at max performance and it finally play some games at medium graphics 60fps without stuttering too much. Overall a really poor laptop alround
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Noah,
We sincerely apologize for the battery and performance issues you're facing with the Gaming Notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2403018946-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Buyer beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first and last laptop gaming laptop. That is. I thought it'd be safe going with an Asus laptop but boy was I wrong. I recommend it stay away
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bracka,
Thank you for sharing your comments regarding the ASUS Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that. To investigate the problems you may be experiencing with the laptop, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403018946-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great build for a great price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great build for a great price. OLED screen is a joy! Lightweight.
I would recommend this to a friendTy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for the computer I really like it. I And I really like it
I would recommend this to a friendAwesome laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, exactly what I needed for my gaming needs
I would recommend this to a friendKeyboard broke
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the look and speed but bought it early while on sale for my daughter as a Christmas gift, and sad to say but she used it only once before the keyboard stopped working. It was too late to return to the store. ASUS techs dont know whats wrong so had to mail it in and without the computer for too long. I wanted to like it but now dont trust it. I would not but this one again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JayB,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the keyboard stop working. To resolve this issue, simply do a power cycle by shutting down the laptop completely. Wait for a couple of seconds, disconnect any external devices, do a system power on and enter the BIOS setup page to load optimize default. Furthermore, if you are accessing the web, ensure the laptop has access to a working internet connection since poor or unstable internet service will definitely affect system stability and performance, including the responsiveness of the keyboard. If these steps were performed to no avail, we recommend a Cloud Recovery, as a last resort, to resolve the keyboard problem. For helpful tips on how to perform a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/faq/1048106/ .
If you need further assistance with the laptop, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fine at first but then it was super slow. And the battery died very fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jennifer,
We sincerely apologize for the slow performance and battery life issues you've faced with the TUF Gaming Notebook and for the inconvenience this has caused. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2405020642-0023" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything i need it to and more. gaming is nice on it.
I would recommend this to a friendGaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming. Have not had any problems with it.
I would recommend this to a friendVacuum Tube
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it has great specs but basic browsing is very unreliable. It is running in Vacuum Tube.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sulav B,
We sincerely apologize for the system performance issue you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good computer y can view movies in high definition
I would recommend this to a friend- Cons mentioned:Screen brightness
Screen hinge broke in less than a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After normal use (on a desk, not being transported around roughly or anything) the hinge on the screen broke and damaged my entire screen in less than a month. The computer itself is nice but it broke a day outside of the return window and im out the money for it so i cant really recommend it to anyone looking for a sturdy computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jford,
We're sorry to hear that the hinge of the screen broke and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only one year of using I got problems turning on the pc. When I manage to get it on it works fine with or without the battery. However I can never know when I will be able to turn it on. Sometimes i just press the button and it turns on, other times i have to wait for hours until it decides to power up. I’ve seen post all over the internet with people having the same issue. Do not buy this pc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LucasF,
We regret to learn that you are experiencing booting issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0061" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Device Boot Failure or No Display After Boot (Black Screen) https://www.asus.com/support/faq/1014276/
Doesn’t play games well that need more the 8 BG of
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not run call of duty other then that it’s great but all I ply is call of duty and we’ll this won’t do it so it’s a no tell laptops can but they can’t at the moment
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're unable to play Call of Duty on the notebook and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046445/
Great price but not great product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with the first computer after about a week. Best Buy exchanged it. Have had the second one less than two months and am having issues with it. Headed back to store and Geek Squad this week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Happybuyer,
We're sorry to hear that you're having issues with the ASUS TUF Gaming A16 Gaming Laptop, and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products, and it's not the norm. To further investigate the problems you're experiencing or to obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403018946-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, very clean looking. A little slow for the games my son wanted to play.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tyler R,
Thank you for sharing your feedback on the TUF Gaming Laptop, and we apologize for the slow performance when gaming. To troubleshoot the issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
terrible, never buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan, motherboard audio jack got busted within a year.
No, I would not recommend this to a friend- Cons mentioned:Screen brightness
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen broke incredibly easy very disappointed Ik I’m not getting the award for commenting but man this laptop sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YuY1,
Thank you for sharing your experience with the ASUS FA617NT Gaming Laptop. We're sorry to hear about the screen damage and understand your disappointment. This is not the level of durability we aim to provide. For assistance with repairs or to further evaluate the issue you've described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bought open excellent but sure is not a best buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Openeed the box and what do i see ? 2 screws were not put in. It wasn't even in the screws. I bought an excellent open box but i see a quite visible mark on the back of thr device. At one point it looked quite beat up but 90% of ut were probably fingerprint or dust. Anyways bestbuy geek squad cant be that good if they cant screw the screws together. I did sorta got screwed over. But initial impression of the laptop itself was that it was quiet starting up. Most of my initial issues was the horrible quality of service that best buy provided. Now i know not to get open excellent. Open box good is the way to go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaxk,
We regret to learn about the condition in which you've received the device. On behalf of ASUS and the reseller, we would like to apologize for the inconvenience this may have caused. If you are still within the return window, we recommend contacting the reseller for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Solid Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product. The only issue im having is the battery life. It's terrible. Other then that its a solid laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nelson Y,
Thank you for sharing your experience with the laptop, and we apologize for the battery issue you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
