Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 6560989
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TUF Gaming A16 laptop's strong performance, solid build quality, and satisfactory battery life. Many also appreciate its reasonable price, exceptional speed, sufficient RAM, and great graphics. However, some customers have noted that the laptop can get hot during demanding games and that the fan noise can be loud. Additionally, a few users feel that the storage could be larger, the laptop is a bit heavy, and the screen brightness could be improved.
This summary was generated by AI based on customer reviews.
Sweet Laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very smooth, simple, and affordable laptop for handling my graphic design programs!
I would recommend this to a friendGood Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very good. Noticed the speedy display. Recommend
I would recommend this to a friendIts ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit clunky and slower than I was expecting. I havent used it for gaming so I can't attest to how that part is. It does handle making maps and processing data.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Casey L,
Thank you for sharing your feedback on the TUF Gaming Laptop, and we apologize for the slow performance. We recommend following the steps in the FAQ below to troubleshoot this issue. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405020642-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 6 months ago, the upper right corner suddenly started popping open because the full screw structure inside (3 parts) broke off, and the screw couldn't be tightened anymore. I see this is a manufacturing issue that's happened to other people because the hinge areas are so weak and the the structure is thin plastic, and just opening the lid of the laptop for normal use will break it. But that's not the worst part, I went to Best Buy to get it repaired since it's still under warranty and they say it's not their responsibility, that I should contact ASUS. And guess what ASUS said? Yep, to contact Best Buy for under-warranty repairs. I got a quote for a repair service, and IF they get the parts delivered from China, it would cost around $300. Absolutely insane. May I remind you, I've had this for 6 months and paid $700 for it. My previous laptop lasted for 12 years. So. Do not buy this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Silvia S,
We regret to hear that the laptop broke, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2401010186-0053" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Really disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had extremely high hopes for this laptop but it smashed all that hope. The battery life is 3hrs max if you are on battery saving and only watch youtube. The amd adrenaline software has a 50% chance to not boot up when im trying to optimize the quality. Running games at minimal settings but having all laptop settings medium performace on everything and it still rans horribly. Try everything at max performance and it finally play some games at medium graphics 60fps without stuttering too much. Overall a really poor laptop alround
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Noah,
We sincerely apologize for the battery and performance issues you're facing with the Gaming Notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2403018946-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Great build for a great price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great build for a great price. OLED screen is a joy! Lightweight.
I would recommend this to a friendTy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for the computer I really like it. I And I really like it
I would recommend this to a friendBuyer beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first and last laptop gaming laptop. That is. I thought it'd be safe going with an Asus laptop but boy was I wrong. I recommend it stay away
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bracka,
Thank you for sharing your comments regarding the ASUS Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that. To investigate the problems you may be experiencing with the laptop, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403018946-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, exactly what I needed for my gaming needs
I would recommend this to a friendGaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything i need it to and more. gaming is nice on it.
I would recommend this to a friendGaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming. Have not had any problems with it.
I would recommend this to a friendKeyboard broke
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the look and speed but bought it early while on sale for my daughter as a Christmas gift, and sad to say but she used it only once before the keyboard stopped working. It was too late to return to the store. ASUS techs dont know whats wrong so had to mail it in and without the computer for too long. I wanted to like it but now dont trust it. I would not but this one again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JayB,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the keyboard stop working. To resolve this issue, simply do a power cycle by shutting down the laptop completely. Wait for a couple of seconds, disconnect any external devices, do a system power on and enter the BIOS setup page to load optimize default. Furthermore, if you are accessing the web, ensure the laptop has access to a working internet connection since poor or unstable internet service will definitely affect system stability and performance, including the responsiveness of the keyboard. If these steps were performed to no avail, we recommend a Cloud Recovery, as a last resort, to resolve the keyboard problem. For helpful tips on how to perform a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/faq/1048106/ .
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good computer y can view movies in high definition
I would recommend this to a friendNot for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fine at first but then it was super slow. And the battery died very fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jennifer,
We sincerely apologize for the slow performance and battery life issues you've faced with the TUF Gaming Notebook and for the inconvenience this has caused. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2405020642-0023" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Vacuum Tube
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it has great specs but basic browsing is very unreliable. It is running in Vacuum Tube.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sulav B,
We sincerely apologize for the system performance issue you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405020642-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen brightness
Screen hinge broke in less than a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After normal use (on a desk, not being transported around roughly or anything) the hinge on the screen broke and damaged my entire screen in less than a month. The computer itself is nice but it broke a day outside of the return window and im out the money for it so i cant really recommend it to anyone looking for a sturdy computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jford,
We're sorry to hear that the hinge of the screen broke and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Doesn’t play games well that need more the 8 BG of
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not run call of duty other then that it’s great but all I ply is call of duty and we’ll this won’t do it so it’s a no tell laptops can but they can’t at the moment
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're unable to play Call of Duty on the notebook and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405020642-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046445/
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, very clean looking. A little slow for the games my son wanted to play.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tyler R,
Thank you for sharing your feedback on the TUF Gaming Laptop, and we apologize for the slow performance when gaming. To troubleshoot the issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405020642-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Great price but not great product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with the first computer after about a week. Best Buy exchanged it. Have had the second one less than two months and am having issues with it. Headed back to store and Geek Squad this week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Happybuyer,
We're sorry to hear that you're having issues with the ASUS TUF Gaming A16 Gaming Laptop, and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products, and it's not the norm. To further investigate the problems you're experiencing or to obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403018946-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bought open excellent but sure is not a best buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Openeed the box and what do i see ? 2 screws were not put in. It wasn't even in the screws. I bought an excellent open box but i see a quite visible mark on the back of thr device. At one point it looked quite beat up but 90% of ut were probably fingerprint or dust. Anyways bestbuy geek squad cant be that good if they cant screw the screws together. I did sorta got screwed over. But initial impression of the laptop itself was that it was quiet starting up. Most of my initial issues was the horrible quality of service that best buy provided. Now i know not to get open excellent. Open box good is the way to go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaxk,
We regret to learn about the condition in which you've received the device. On behalf of ASUS and the reseller, we would like to apologize for the inconvenience this may have caused. If you are still within the return window, we recommend contacting the reseller for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support