Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 6560989
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TUF Gaming A16 laptop's strong performance, solid build quality, and satisfactory battery life. Many also appreciate its reasonable price, exceptional speed, sufficient RAM, and great graphics. However, some customers have noted that the laptop can get hot during demanding games and that the fan noise can be loud. Additionally, a few users feel that the storage could be larger, the laptop is a bit heavy, and the screen brightness could be improved.
This summary was generated by AI based on customer reviews.
Mid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright I feel like I could of got a better bang for buck but nice
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ethan C,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2405020642-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Excitement turning into heartbreak
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly was so excited to buy this laptop for myself, it was going to be an early Christmas gift. The laptop never made it to me. It was delivered to the wrong address and I did everything I can to try to get it but it was all dead ends. I reached out to Best Buy and I made a claim on 12/18/2024 they gave me the run around telling me someone will get in touch with me within 72 hours but no one did so I had to reach out multiple times to see what was happening all to her the same thing. Today they get back to me saying they’re not going to resend me the laptop or send me a refund. I’m so upset and mad. Like I NEVER got the laptop and now you guys are going to keep my money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TracyH,
Thank you for your feedback.
We certainly understand your disappointment with the quality of your recent customer service experience with your seller and the inconvenience this may have caused.
Should you need further assistance with the laptop or other ASUS products, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Low RAM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphics good and all but the RAM is really low and gets high over nothing, returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rania K,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2405020642-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Memory issue code
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until I got an error code and I can’t even log into the laptop to try and fix it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julian A,
We are sorry to hear that your laptop has failed due to a memory error and that you are not able to log in. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
- Cons mentioned:Storage
Do not buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible backlight bleed, Terrible coilwhine, bad build quality low storage bad performance for the wattage. I wouldn't use it if it was free don't buy even on sale.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lucas T,
We sincerely apologize for the issues you're experiencing with the Gaming Laptop and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great when it works!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this laptol but after the 3rd time sending back to asus ive had enough. Terrible company who cant even re install screws before sending it back. Mine has motherboard issues and im no serious gamer. Mostly used for purchases at my business and light gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peyr3,
Thank you for your feedback.
We certainly understand your disappointment with the repair quality and the inconvenience this may have caused if you received this laptop back from service with screws installation issue. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free during the warranty service or repair process. Receiving this laptop with screws not install properly is a random problem. If you need further assistance with this laptop, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works slowly, some keys don't work and it gets very hot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ilka M,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many issues, Fans are loud and broke within 1 year. Display broke and ASUS warranty service is trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael E,
We sincerely apologize for the fan and display issues you've faced with the Gaming Laptop and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. To further investigate the problems with the laptop, please email us at [email protected] and include the case number "N2401010186-0032" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen brightness
Screen bleed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had severe screen bleed on the display. Had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OKGO,
We sincerely apologize for the display issue you've faced with the Gaming Notebook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2401010186-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not reliable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great at first and then a few months later it would no longer boot up. It was still under warranty; however, Best Buy would not help with the issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheJay,
Thank you for sharing your experience with the ASUS FA617NT gaming laptop. We’re sorry to hear that the device stopped booting after a few months and that you were unable to receive support through the retailer.
To help resolve the issue, we recommend performing a Hard Reset, which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0063" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
NO CHARGER IN OPEN BOX ITEM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought the thing. Went home, an hour drive away. The sealed laptop box has no CHARGER!!!! I try to call the Best Buy I purchased from and I keep getting the General line not the BEST BUY I NEED TO TALK TO. I tried GEEK SQUAD I get the general line. Does no one work the phones at local BEST BUYs anymore?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ibrahim,
We're sorry to hear that your unit arrived without a charger. For assistance regarding your purchase, we recommend contacting Best Buy Support, as they’ll be best positioned to provide further details.
At ASUS, we stand behind the quality of our products and are committed to continually improving our processes to deliver exceptional customer service. If you need additional support, please email us at [email protected] and include a link to this review for reference. Kindly mention your case number: N2401010186-0062 to help us assist you more efficiently.
Your feedback is greatly appreciated and plays a vital role in enhancing the ASUS support experience. Thank you for choosing ASUS.
Warm regards,
Schottky
ASUS Customer Loyalty – US Support
Bought it and returned it immediately
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Borders of the laptop arrived broken and falling apart! Never buying certified again. Return process was easy though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Natalie H,
Thank you for sharing your experience with the ASUS FA617NT gaming laptop. We sincerely apologize for the condition in which your device arrived. Physical damage upon delivery is unacceptable, and we understand how disappointing this must have been especially when purchasing a certified product.
We appreciate you taking the time to provide this feedback, and it will be forwarded to our product and quality assurance teams for further review. We're glad to hear the return process was smooth, and we hope to have the opportunity to serve you better in the future.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2401010186-0065" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Tremendous disappointment
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 3 months. Now screen doesn't work and won't even boot up. Best buy refuses to help because I didn't get their additional warranty and told me to deal directly with the manufacturer. Very upsetting
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielD,
Thank you for reaching out.
We do understand your disappointment and the inconvenience this may have caused if this laptop cannot boot up after three months of usage. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but still a black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Build quality
bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.already screen tearing and black screenits been a month or so since i bought it but build quality good
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin L,
We sincerely apologize for the display issue you've faced with the notebook and for the inconvenience caused. Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
WORSE PLACE TO BUY FROM.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible product. horrible ———- company to work with to. don’t tell you how the protection plan is actually a —— ahh membership so they sneak more money out of you. they then won’t notify that it’s almost out, only causing it to then somehow cancel out your protection plan. —— YOU ALL
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AyanniaH,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller and the inconvenience this may have caused regarding the product warranty. This laptop model, if purchased brand-new, comes with a one year warranty from date of purchased. For the warranty extension package on ASUS laptop products, usually this protection plan should be purchased within the warranty period. To learn more about this protection package, please visit our Product Support page at: https://www.asus.com/us/support/faq/1040170/ . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Little disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning the computer. It would hang for up to 30 seconds at a time, while just doing normal things in windows. I had one of the previous generations with an Intel i7 that worked great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Swervin36,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2403018946-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good but 3 weeks later the processor burnt while I was working. I'm wondering why a gaming laptop burns? It isn't supposed to handle long time in games with high proccessing requirements but can't deal 2 hours with a minimum requirement software (Digsilent Power factory) In my opinion it's a waste of money. If you have chance to buy don't do it, go for any other better product. Basically a waste of money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dennis V,
We're sorry to hear that the notebook processor stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problem you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
HDMI did not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI did not work. Had to return to store. Geek could not fix it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexsandroM,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if the HDMI port didn't work. To resolve this issue, if you are trying to connect and external monitor, please do the following to resolve the issue. Please check if you are using a compatible and working video cable, the external monitor is working properly and securely connected to the HDMI port, and the correct input source from the monitor was selected correctly. Additionally, check inside the Display Properties if the monitor was configured correctly. Furthermore, ensure Windows and the chipset and video drivers are up to date. If you need further assistance, please email me at [email protected] and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Regards,
Rodel
ASUS Customer Loyalty
Bad Build Quality, Appealing Internals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great internals, but terrible build quality. Do yourself a favour and spend the money for a metal case (even if the internals are worse). The hinges separated from the plastic case within 2 weeks. Also, super heavy, there's better options if you want a decent graphics card in a laptop you can travel with. If you're gonna use it docked, maybe a 3.5 or 4.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew R,
Thank you for sharing your comments regarding the TUF Gaming Laptop. We understand that the design of the product didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To further investigate the problem with the laptop hinges, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Didn’t last a month. Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last 1 month before it couldn’t turn on. No malware, no spills, no storage issues, just stopped booting up after less than 3 weeks of use. When it turned on properly, it worked but not worth the money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Music4life,
We're sorry to hear that the Gaming Laptop is unable to power on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0055" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
