Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 6560989
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TUF Gaming A16 laptop's strong performance, solid build quality, and satisfactory battery life. Many also appreciate its reasonable price, exceptional speed, sufficient RAM, and great graphics. However, some customers have noted that the laptop can get hot during demanding games and that the fan noise can be loud. Additionally, a few users feel that the storage could be larger, the laptop is a bit heavy, and the screen brightness could be improved.
This summary was generated by AI based on customer reviews.
Avoid
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I got a defective product or not, but I bought this gaming laptop brand new, sealed, in the box for $1,100 so my girlfriend can play Roblox on it. The battery life is insanely disappointing. She played Roblox for one hour, and from a full charge it went down to 16% battery. No apps running in the background, nothing. Will be returning in the morning. I’m sorry but $1,100 for a battery that lasts 1-2 hours is not cool.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Landon C,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2401010186-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Used item bought didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in “good” condition (slightly used supposedly) and the laptop would not run unless plugged in. Hard to trust the used items right now as this should be addressed. Wasn’t able to really try the product, so not giving a 1 star to the product but giving it to Best Buy’s team to ensure the sell used products that are actually good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products or services we aim to provide. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2401010186-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fleeced into Membership
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drivers failed in the first month. Best Buy required my son to purchase a membership in order to return the laptop because they only allow returns in the first 2 weeks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that the drivers for the Gaming Laptop have failed, and we apologize for the difficulties you have experienced in working with the reseller team. We understand the impression this may have created, and we hope this will not be a long-term lasting impression, as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
To further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
WORST LAPTOP EVER. POOR CUSTOMER SERVICE.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY!!! BLUE SCREENED 2X SINCE NOV 2024. HINGES ARE WEAK AND BROKE FROM JUST OPENING LAPTOP. Do your research and build your own. Piece of junk. Ive built several gaming rigs and never had issues with OS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CurtisP,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, are built to last. The blue-screening can typically be caused by a corrupted OS, and can be resolved by performing a factory reset. After a successful factory reset, ensure Windows, drivers, BIOS, games and applicaitons are up to date. If the hinges are broken, we recommend you send the product in for service to resolved the hinges if broken. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
DO NOT BUY AN ASUS ANYTHING!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Their manufacturer's warranty is horrible and you ill be stuck with a computer you can't use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chrissie M,
Thank you for your feedback regarding the ASUS FA617NT laptop. We regret to hear about your experience with the warranty and understand how disappointing this must be. To ensure we can assist you appropriately, we recommend contacting our support team at https://www.asus.com/us/support/callus/, where we can review your case in detail and explore possible solutions.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2401010186-0060" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I should have never bought this.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the worst laptop I've ever had. Countless issues including inconsistent driver problems, loose usbC ports within a month, no displayport. Overall I regret buying this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for bringing this to our attention. We’re sorry to hear that your unit arrived with a loose USB port with many other issues. We recommend reaching out to Best Buy support for immediate assistance, as they can provide more specific guidance regarding your purchase.
At ASUS, we stand behind the quality of our products and are committed to continuously improving our services. Your feedback is incredibly valuable in helping us enhance our support experience.
For further assistance, please feel free to email us at [email protected] and include a link to your review along with the following case number: N2401010186-0051. This will help us expedite your request and provide a quicker resolution.
Thank you for choosing ASUS. We appreciate your feedback and the opportunity to serve you better.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even use it for gaming, just work. It Couldn’t run excel or outlook without constantly freezing and crashing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ThatOneGuyy357,
We sincerely apologize for the system performance issues you're experiencing with the Gaming laptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
It’s been a struggle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a short time of buying it has been a struggle to turn on. 50% of the time it requires a hard reset to turn on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DMS55,
We’re sorry to hear you’re experiencing issues with your ASUS gaming laptop powering on, and we sincerely apologize for any inconvenience this may have caused. This is not the level of performance we strive to deliver, and we appreciate you bringing it to our attention.
To resolve the issue, we recommend reviewing the troubleshooting steps outlined in our official FAQ guide below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or to arrange repairs if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0058" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen) - https://www.asus.com/support/faq/1014276/
Crushed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box came Open and crushed, the experience was bad
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JuancruzC,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if the laptop is crashing. To resolve the issue, please check if Windows, drivers, BIOS, applications and games are up to date. If these were performed to no avail, Windows is possibly corrupted. To resolve a corrupted OS, please perform a Cloud Recovery. For helpful tips on how to run Cloud Recovery, please visit our Product Support page at: https://www.asus.com/us/support/faq/1048106/ . After a successful recovery, ensure Windows, drivers, BIOS, applications and games are updated. Updates for this laptop are available for download at: https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a16-advantage-edition-2023/helpdesk_bios?model2Name=FA617NT . Additionally, download and install the most current version of the Armoury Crate utility software at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . If the above-mentioned steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Furthermore, while accessing games or web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. If you need further assistance, please email me at [email protected] and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop started having issues after only 2 months. We exchanges otcfor an HP.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bsmith,
We sincerely apologize for the difficulties you're experiencing with your ASUS TUF Gaming Laptop and for the inconvenience this may have caused you. This is not the level of quality we strive to deliver. To ensure the issues are properly addressed, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs to assist with further investigation or to help arrange repair service if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0057" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please look this laptop up before purchase. There are issues with the model freezing. Luckily mine was still within Best Buys return policy window. After freezing several times it was returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Casey W,
We sincerely apologize for the performance issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We understand that you have returned the notebook and we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2401010186-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead after 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 7 months. Tried a new power cord and that doesn’t work. Disappointed but hoping the 1 year warranty helps.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marc S,
We're sorry to hear that the notebook is unable to power on. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Broke within months of buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard bricked within 6 months of buying this laptop. Would not recommend any ASUS brand laptops.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Qatester,
We're sorry to hear that the keyboard on the Gaming Laptop stopped working and we apologize for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/
Bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came with non working charger and the store didn't give me a solution in the time that I needed it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jorge,
Thank you for your comment.
We do understand your dissatisfaction with the quality your recent customer service experience from your seller and the inconvenience this may have caused if the charger or AC adapter is not working. All ASUS products undergo intensive quality
control testing and inspections, this is a random problem. ASUS provides warranty coverage for the product. If the charger was defective when it was received, we recommend that you send the laptop and the charger for warranty service. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Worthless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy it. I bought it on less than 3 weeks ago and it’s completely worthless already. All I use it for Prime video, discord, and YouTube. Buy a Mac book.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel B,
We sincerely apologize for the issues you've faced with the Gaming Notebook and for the inconvenience caused. What you've experienced was not intentional. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Died after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a month, then it completely died. No power, nothing. Returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bradley H,
We sincerely apologize for the power issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2401010186-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Constant freezing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop one month ago. It freezes constantly, especially when I open Chrome, MyAsus, or even Task Manager. Happens all the time when I'm not even using much CPU power.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Austin C,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
Dead in two months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after two months, don’t buy this piece of junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Abby K,
We're sorry to hear that the notebook no longer powers on and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Great Product but bestbuy customer service sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop stopped charging 2 months in. BestBuy hasn’t helped in any way. I keep
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ahmed,
We're sorry to hear that the notebook stopped charging and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1012793/
Don't do it!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a favorite of mine. I would have taken bake, missed the date.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amy K,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize. If you are experiencing any problems, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
