Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 6560989
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TUF Gaming A16 laptop's strong performance, solid build quality, and satisfactory battery life. Many also appreciate its reasonable price, exceptional speed, sufficient RAM, and great graphics. However, some customers have noted that the laptop can get hot during demanding games and that the fan noise can be loud. Additionally, a few users feel that the storage could be larger, the laptop is a bit heavy, and the screen brightness could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Amazing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs at great FPS and smooth, i can play any game i want to play and it runs amazingly
I would recommend this to a friend - Cons mentioned:Heat
Screen is shot after 11 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great lap top but hinge cracked and so did my screen. My best guess because computer does run hot the right side hinge next to cooling fan vent caused plastic to become brittle and cracked other than that its a good system
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Slag52,
We're sorry to hear that the hinge and the screen on the laptop broke and we apologize for the inconvenience caused. To further investigate the problem or to obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Better than 4060 laptops
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance. This 7700s version has 1 more heatpipe, so it's not overheating
I would recommend this to a friend - Pros mentioned:Performance
Thank you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great and working very smoothly even while I'm playing games.
I would recommend this to a friend Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An underrated laptop that has good specs. It was easy to put in another M.2 SSD. Would recommend buying Open Box if you have them available in your area.
I would recommend this to a friend- Cons mentioned:Storage
bloatware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good laptop but it comes with like 100 gb of bloatware installed which is significant for a laptop with 512gb of storage total
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Tuf af
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Does exactly what i need it to. Battery life could be a bit better but not a deal breaker. Highly recommend if you're not in the market for a pc and looking for something on the go or compact.
I would recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It good but do not like thate it has 12 gigabytes of v ram
I would recommend this to a friendQuestion about rainbow spots!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Question! Everything looks great, but after a hour or so of playing Horizon zero dawn, I get the smallest rainbow spots on the right side of the screen when looking around in game. Could this be as simple as it’s getting hot or something more serious?
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Howard B,
Thank you for sharing your feedback on the notebook, and we apologize for the display issue you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405020642-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst laptops I have ever owned. It has trouble booting, running programs, and correctly updating itself. In other words it strugglers to perform basic tasks expected of a laptop. I am genuinely shocked at how poorly this laptop performs, and it makes me question purchasing any ASUS products going forward. Its that bad. Seriously, buy any other brand, ASUS has horrendously bad quality builds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vassilios,
We sincerely apologize for the performance issues you've faced with the Gaming Notebook and for the inconvenience this has caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2401010186-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Contant restarts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So many issues with this laptop. Computer would freeze opening firefox or games, constantly forcing a hard restart. Black screen after sleep/hibernate would cause force restart. AMD drivers would go on system tray which you could "Eject". The best part now. Laptop restarts within 10 seconds - 30 seconds. Can't find any resources to fix. Tried reformatting with fresh windows and it constantly restarts. I have an unusable laptop now. Customer support after going through basic troubleshooting recommended reinstalling windows. (I can't) I'm past warranty and they want $400+ to send it in to them to replace hard drive, motherboard, and . Took them 2 weeks to give me that estimate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the laptop and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.
Please send us an email at [email protected] and include the case number "N2401010186-0027" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money. Worst gaming device i’ve ever owned. I literally am always having problems with this piece of garbage. Sometime I’ll try to close out of any games and it crashes, forcing me to just restart the entire laptop. It also changes settings on its own without even asking me. I’ll be playing a game & speaking on discord and it’ll just change my mic settings randomly causing the game to lose its audio for no reason. Just save your money & buy a desktop. regret ever purchasing this and i haven’t even had it for a year. Extremely disappointed i wasted over 700$ on this trash
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sabina,
We sincerely apologize for the performance issues you've faced with the Gaming Notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand.
Please allow us to make your experience with ASUS a better one. To troubleshoot the crashing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
Reconsider
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received an unboxed version noted to be in excellent condition. Currently crashing and freezing in his games. It was purchased less than 1 month ago but will not return after 14 day. Contacted geek squad. Wasted 30 minutes with them just to tell me I had to purchase their program if I wanted them to help. Would not recommend Best Buy, geek squad or this computer - at least unboxed model
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AndyR,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing system crash and system freeze on this laptop. To resolve these issues, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. Configure the game and video settings inside the Armoury Crate utility. Additionally, if you are playing these games online, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the laptop, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Never got the product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered open box for pickup, online description mentioned ready to pick up within 1 hour. best buy took almost 2 days to cancel the order due to unavailability, in the meantime prices went up, bad service experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It is our regret to hear that your order was canceled, and we apologize for the experience you have had with the reseller in relation to your purchase. If you wish to file a formal complaint, we recommend contacting BestBuy customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at [email protected] and include the case number "N2401010186-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Price mark up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was 699. They seen everyone buying it, took it off the market and restocked it for $500 more. I am so disgusted
No, I would not recommend this to a friendBe careful while purchasing and don't send someone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Send my sister to buy me a asus zephyrus g14 but they sold her this A16. She was conned the A16 has a poor display for creator's now am forced to get a second monitor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Martin Oike,
We regret to learn that your sister was sold the wrong device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will do our utmost to ensure that this does not occur again.
Please allow us to make your experience with ASUS a better one. We recommend contacting the place of purchase for an exchange if you are still within the window. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at [email protected] and include the case number "N2401010186-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dont buy!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst laptop ever.. laptop constantly freezes and keyboard flickers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nathan,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
