Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 6560989
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TUF Gaming A16 laptop's strong performance, solid build quality, and satisfactory battery life. Many also appreciate its reasonable price, exceptional speed, sufficient RAM, and great graphics. However, some customers have noted that the laptop can get hot during demanding games and that the fan noise can be loud. Additionally, a few users feel that the storage could be larger, the laptop is a bit heavy, and the screen brightness could be improved.
This summary was generated by AI based on customer reviews.
ASUS Hinge Breaks - no warranty coverage
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BE WARNED - research "ASUS hinge breaks". ASUS (and BestBuy) refuse to cover anything that physically goes wrong. My ASUS TUF developed a broken hinge at 6 months. The hinge started to pry apart the top and bottom casing, and after a week it started to break the plastic bottom casing. ASUS (and BestBuy geek squad) consider it physically damaged and will not cover the repair. Even though it was their equipment that caused the damage. Apparently, if you buy an ASUS laptop, you are expected to NOT open the screen. So don't buy an ASUS laptop if you actually want to use it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sparky 14,
We apologize for the inconvenience you have encountered with the broken hinge. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional. To assist you promptly, kindly provide us with your serial number. Please see below a FAQ on how to locate the serial number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference or you case number "N2401010186-0067" for convenience. Your feedback is invaluable as it contributes to continuous improvements in our support channels. .Thank you for choosing ASUS!Best Regards,
Thank you for choosing ASUS.
Best Regards Anya
ASUS Customer Loyalty US Support
FAQ- How to find Product Serial Number and Check Number https://www.asus.com/support/article/566/
ASUS & BB WILL NOT HONOR WARRANTY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience , Battery died within 7 months (no longer charging), Best Buy won't honor the warranty and ASUS claims it is Best Buys responsibility as it was purchased through them. Laptop was great until then but pray you don't need service from either company because BestBuy & ASUS have only been unhelpful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RyloKen,
Thank you for sharing your experience with the ASUS FA617NT gaming laptop. We're truly sorry to hear about the battery issue and the challenges you've faced with service and support. To better assist you and review your case in detail, please email us at customerloyalty@asus.com and include the case number "N2401010186-0064" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Huge disappointment, had to return.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest disappointment ever. One of the reasons I came to USA was to buy a laptop, and a couple weeks prior to my coming, I found this “Open Box Excelent” laptop. It was a bargain for 688usd! Got delivered to my office here with no problems. When I finally had it in hands, tested it right away! Download a couple games and MAs test version of AMD graphics driver. Then the nightmare started… Laptop just froze. A few seconds later, restarted. At that point could be anything… When I got back to Windows and reopened the AMD drivers, RX7700s disappeared. On DXdiag it neither appeared, just the integrated card, with a mention of error 22 regarding the dedicated one. After restarting a couple times, it was back. I read several forums about this laptop and seems a known glitch, and not resolver by nether ASUS or AMD. Issues go further. Glitching on the EDGE browser, making the mouse freeze all the time while navigating. Then, by the end, decided to run the 3DMark benchmark, and failed 3 times in a row due to an “unrecognised screen module” or something like that. As I’m staying just 2 more days, decided to return. I bought in a great sale, and returning it was VERY disappointing. Be careful with bargains!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emilio S,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2401010186-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poorly built- not meant to last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter got this last year before college and it has had some issues with the electric components where some times things work and other times the computer freezes or turns itself off even though it’s charged. It hasn’t been dropped and the entire back of the keyboard is starting to separate every time the laptop is open. It also overheats very easily.This is not what an expensive computer should do in less than a year. I have cheaper older ones that work my much better than this. Do not buy this brand!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RHCom,
We sincerely apologize for the difficulties you’ve encountered with your ASUS FA617NT laptop. This is not the level of performance or reliability we aim to provide, and we understand how frustrating this experience must be. For repair assistance and a thorough evaluation of the concerns you've described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is like 45min for gameplay Movie wise 3hrs max with the brightness turned all the way down Had to buy external fans to cool laptop down Have to keep plugged up or run the risk of laptop turning off in the middle of the game
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allen W,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
To troubleshoot the battery and overheating issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
https://www.asus.com/support/faq/1015064/
I should have listened
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have always heard a lot of terrible things about Tuf laptops but this seemed like incredible value so I took a risk. Worked fine for about 2 hours then it started restarting itself every 30 seconds. Couldn't boot in safe mode, start up repair found no issues, and even would restart while trying to reinstall windows. Im just glad this issue presented day 1 and not 3 months later. At least I can return it and not deal with what I hear is a warranty they rarely honor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zack,
We sincerely apologize for the auto reboot issue you've faced with the Gaming Notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2401010186-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Noticable backlight bleed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is noticable backlight bleed on the top of the screen on two of the units i used. You can see the backlight bleeding even when playing, and you see it in a normal bright room. I exchanged my first unit because of this and the second one still had the same issue. The laptop is perfect in every other part of this but this level of quality control is unaceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anon,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems with the computer not waking up from sleep from day 1 and it completely died one year after I bought it. I tried replacing the battery but that didn’t work. The worst experience I’ve ever had with a computer and I will never but Asus again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt C,
We're sorry to hear that the laptop no longer powers on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0054" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels.
Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Store attendant checked ant got me wrong informati
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but the store attendant informed me that these notebook cames with 1 card 16 gb memory but the matter in fact is that cames with 2 cards with 8 memory, i bought an extra memory ddr5 but i could not use because his got mistake. I AKED GEEK To confirmed on the configurarions and he confered but it was wrong...Once I live in Brazil there no way tho change it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RodrigoR,
We certainly understand your disappointment and the inconvenience this may have caused if incorrect information was provided regarding the RAM.
Yes, this specific laptop comes with 2 removable 8GB RAM and upgradeable up to 64GB RAM, that is 16GB per RAM slot. You can replace one of the preinstalled 8GB RAM module and install what you have just purchased. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Waste of Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer very slow i am oretry sure a laptop worth of 300 USD or less will work much better then this one. Would not recommend to buy this one at all every single day it needs an update and is very slow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Murtaza,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing slow system speed or performance. Since Windows releases updates periodically, it is normal to install updates after initial Windows setup completed. To resolve the speed or performance issue, please check if Windows, drivers and BIOS are updated. Updates for this motherboard are posted at: https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a16-advantage-edition-2023/helpdesk_download?model2Name=FA617NT . Additionally, while accessing cloud games or web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Avoid
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year, I replaced the motherboard, suffered countless crashes, and now I'm looking at a factory reset.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julia S,
We sincerely apologize for the issues you've faced with the ASUS TUF GamingLaptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems you're experiencing, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor condition
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was delivered without any box and any protective packaging as the result it had some dents.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Expensive,
We’re truly sorry to hear your ASUS FA617NT laptop arrived without proper packaging and sustained damage. That’s not the level of care we expect from our retail partners, and we understand how disappointing this must be. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0056" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Screen problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today I was updating my PC when I noticed a bunch of marks in my screen when my screen is black they are more visible, I will try to contact costumer service because thisbis unacceptable and looks awful in dark games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leonel Soto,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
NOT GOOD LAPTOP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GETS CRASH WITHIN 20 DAYS OF PURCHASE , WORST PRODUCT
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jalindar,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the crashing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
- Cons mentioned:Screen brightness
Sad purchase and the worst of my life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop in August, but have only used it a total of 5 times. The first time I didn't notice anything strange, the second and third time I noticed that it got too hot and the battery lasted only an hour, without even using games or heavy applications, only with google. Today I used it a couple of times and I could recognize worse problems. The screen flickers without apparent sense, parts of the screen appear in white and others in black, the whole screen turns black from one moment to another. I do not live in the United States and it was a friend of my mother's who was able to buy it and bring it to Peru. But it has been the worst money my father has ever had to spend in his life. It has been more than 60 days since the purchase and I just noticed the failures because I didn't want to use the laptop so much so that it wouldn't break and only for university work (making maps and using Zoom). Now I can't even use google and type because the color changes on the screen prevent me from doing so. I really don't know what to do or how it would be possible for BestBuy to accept the return. I am too sad because my father saved for a long time to be able to buy me this laptop. I hope someone can help me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fatima L,
We sincerely apologize for the issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
- Cons mentioned:Heat
Atrocious experience, HOT and LOUD laptop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll try not to make this an angry post... I have an Asus Tuf from last year, but I wanted a more powerful GPU for occasionally playing games.. so this system seemed like a good upgrade. This is a long story, skip to the end paragraph for the summary if you want. I ordered this, but then noticed a reviewer said their unit was only white backlit keyboard.. so I contacted online support before receiving this laptop to inquire if it has RGB backlit keyboard like it says on the listing under "features". The technician could not verify if it did or not, but assured me that BestBuy would help me out or compensate in some way if it did not. It arrived, and did not have any option to change the colors, instead it's just white, and the lowest setting bothers my eyes. In addition to this, my unit made an odd clunking noise randomly, it had poor performance in 3dmark compared to other reviewers with this same model, AND it ran extremely hot.. much higher temps than I see on the 3dmark results page. So I contacted support and I was told they wanted to send me a replacement that would for sure have the RGB options for the keyboard, and also I was told it would have excellent performance. The second unit arrived, and to my dismay it does not have RGB settings either! But something else strange, and worthy of mention is that this unit runs MUCH higher performance than the first unit, it scored much higher in 3dmark, while also not getting as warm as the last unit did! However, I tried playing a few of my favorite games of the moment, and was bummed out to see that my old laptop with a 3050ti had sometimes higher FPS and overall smoother gameplay than this unit in 4 of 5 games. Not only that, but my old laptop runs the same games while getting much less hot and producing much less noise. This unit loves to run at MAX fan speeds in games, and even then it gets pretty warm after just a few min of moderate workloads. Here's where I become angry.. I took the 2 laptops into BestBuy, and I was treated like some kind of fool! -Two "technicians" there did not realize I know far more than they do about computers and literally tried to tell me lies! At first they were convinced I didn't know what I was talking about, and claimed they for sure could change the colors on the keyboard. When they failed to be able to, they blamed me for "customizing the software", which I absolutely did not do! -I ran windows update and let Armoury Crate update, but there was no way to change the color before that either. The one tech eventually said "technically this laptop does have RGB, because if you mix those colors together you get white".. I almost laughed, thinking he was joking, but then he proceeded to tell me that "we usually charge money for this kind of thing".. like REALLY!?? That is customer service!?! And then I mentioned how the laptop runs at a constant 95deg C for the CPU, and over 91C on the GPU.. he of course then tried to tell me this was normal behavior. It IS NOT NORMAL. I have never seen my old laptop hit 85C for the GPU, it's usually in the 70s, and this being without even using a cooling pad! -Guess what, it has the same 95watts of potential power to use as this 7700s. Apparently the 7700s is not nearly as efficient as a 3050ti.. and yeah, the 7700s may be able to play some games at higher settings than the 3050ti, but I was shocked to see the 3050ti producing better framerates in multiple recent games with the exact same quality settings. And lastly, this screen might be 100% SRGB, but the colors are what I'd call blown-out.. watch an HD video of nature and you'll see everything looks fake, like a video game rather than a movie of the real world. I hate it! My old laptop has 100% SRGB also, but apparently it's not about that.. maybe this unit has terrible calibration or really poor contrast ratio. I really like my old Asus Tuf.. which is why I was excited to own another one as an "upgrade"... but yeah, I'm nothing but annoyed! And the people in the store I talked to about returning these two units REALLY should get fired.. they were needlessly rude, condescending, "know-it-alls", who clearly have ego issues! -literally, I worked as a customer support agent for Gateway 2000 computers for 2 years, and I know more than most people about computers, but that's besides the point. The 2 technicians were just ruthlessly trying to make it seem like I was being dumb or wrong in some way. The truth is, the facts speak for themselves, I wasn't making anything up, and I wasted more than an hour in the store just trying to return these 2 laptops!!!! It's been an unheard of, ridiculously terrible experience! In summary, the unit runs super hot (almost enough to burn your fingers on the plastic above the keyboard), it underperforms, it has a terrible display, it's quite loud, it has no RGB despite the listing claims it does, and BestBuy has some arrogant fools working in the local store here.. I'll be returning my units via phone or online support instead, where hopefully I'll be treated with a modicum of respect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AverageJoe,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop that runs popular games and computing applications, without compromising system stability and performance as long as Windows is up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Screen brightness
Terrible Quality, DO NOT BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First the touchpad failed 5 months into having it. Now it doesn't even charge or turn on. Do NOT buy this laptop, as having looked at ASUS's RMA process and how they treated some customers recently, I'm just going to get my gaming laptops from elsewhere. They got my $1000, and they'll never get another dime from me. More cons: the display is dim even at full brightness, the graphics drivers crash randomly during many games that I never had the problem with before, the keyboard has bad tactile feedback, the speakers are anemic, and it feels cheaply built.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rartionalvoid,
Thank you for your comment.
We certainly understand your disappointment it this laptop didn't meet your expectations and the inconvenience this may have caused if you are experiencing several issues with this laptop. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. Issues you are having with this laptop are random problem. Typically, the system crashing on many games can be resolved by ensuring Windows, drivers, BIOS, applications and games are up to date. This laptop screen has a brightness level of around 300 nits. If you need more information or further assistance with the warranty for this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
ASUS Is Buns
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid ASUS products like the Bubonic plague. Heat will slowly kill the adhesive keeping the IPS panel attached and will get damaged. Disabling 2.4ghz You HAVE to disable 2.4ghz, step down 5ghz to 802.11a/n/ac, turn off 801.11d, mac rando, roaming aggressiveness, and wake on * to improve network performance. Updating video drivers, will most likely cost you performance. A shame.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NeedToKnowBasis,
Thank you for your comment.
We certainly understand your disappointment with this laptop and the inconvenience this may have caused if you've had issues. All ASUS products undergo intensive quality control testing and inspections, and arebuilt to last. The screen being damaged with heat is a random problem, and the rest of the issues you have experienced with this laptop. The network problems may be related to a corrupted or outdated driver or Windows file, or a poor and unstable internet connection. ASUS provides warranty coverage for the product. We recommend you send the product in for service so the issue with the IPS panel may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
GPU Failure after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who doesnt splurge on things very often, i treated myself to something i thought would last as this product is marketed as a rugged and decent build quality item, but the GPU failed just under 2 years from purchase date. And come to find out the GPU and Motherboard are integrated, the cost to replace when not under warranty would be about 3/4 the cost of the unit itself. Overrall very dissatisfied and dissappointed with my first gaming laptop purchase. Go with a different brand
No, I would not recommend this to a friend- Cons mentioned:Heat
Bad pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pc always freezes, screen shows a bunch of random and weird colors when I start it up, overheats, really loud, and poor performance.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christian,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot both the freezing and overheating issues described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401010186-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
https://www.asus.com/support/faq/1015064/