Customer Ratings & Reviews
- Model:
- USB-AX57 Nano
- SKU:
- 6640558
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received a suggestion from 2 Best Buy employees to buy this adapter because our laptop couldn't connect to the internet. Wow, it worked the second we installed it. I highly recommend this product.
I would recommend this to a friend
Peak product
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item works very well and i dont need any other adapter
I would recommend this to a friendComment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helped a little with faster speed. Product was still far away from source
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are happy to hear that you are pleased with the USB Network Adapter. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
In the event you experience any issues with the adapater, please refer to the FAQ below for troubleshooting instructions.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306007186-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
USB port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised helps with getting acsess to the internet
I would recommend this to a friendUnreliable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connection reliability is questionable. Dropped connection within minutes of establishing it, and had to manually reconnect in Windows settings. Speed and latency also fluctuated. Unit also seems to be bugged in that it can only work after trying EVERY USB port on my PC. Found other users experiencing the exact issue with a reddit forum. Unit gets 2 stars because ASUS included a USB with the driver software.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tactical,
We regret to learn that you are experiencing connectivity issues. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. Please accept our humble apologies for the inconvenience caused. Based on the issue described, we recommend attempting the troubleshooting steps found in the following FAQ below. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308038828-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030641/
Pocket Sized network adapter
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tool for devices that can't connect to the internet or need to fix a broken wireless connection.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Finn,
We are pleased to hear that you are satisfied with the ASUS USB-AX56 Nano Network Adapter. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306007186-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WIFI on my computer quit working and I did not want it sent off and to be without my computer so close to the end of the semester. This made it work fine.
I would recommend this to a friendNot working on my win10 pc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working on my win10 pc. I see WiFi networks, but can’t connect to any of them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Igor,
Thank you for sharing your experience with the ASUS USB-AX56 Nano Network Adapter. We sincerely apologize for the inconvenience you are facing with connectivity on your Windows 10 PC.
To help resolve this issue, we recommend reviewing the steps in the troubleshooting FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS USB Wireless(Wi-Fi) Adapter FAQs - https://www.asus.com/support/faq/1053079/
Great Wi-Fi adapter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi on my laptop stopped working, so I bought this USB Wi-Fi adapter and it works great. The only down side is I now have one less USB port to work with, but not a deal breaker.
I would recommend this to a friendRestores Internet to Old Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A major Internet service upgrade left my old laptop behind. With this little doodad the computer can connect again without issues. Well worth the price.
I would recommend this to a friendWorks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My personal laptop wouldnt connect to anh wifi, i bout this and it fixed it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sk1998,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306007186-0008) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Great products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products works amazing and worth the price. Thanks!
I would recommend this to a friendAweful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the steps for installation and it wouldn’t even try to connect to wifi, uninstalled everything and tried again, still didn’t work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Colton,
Thank you for your feedback regarding the ASUS USB-AX56 Nano Network Adapter. We’re sorry to hear that you're experiencing issues with Wi-Fi connectivity despite following the installation steps.
To help resolve the issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS USB Wireless(Wi-Fi) Adapter FAQs - https://www.asus.com/support/faq/1053079/
Best wifi 6 adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wifi 6 plug in is awesome. Fast download and upload. Has long range in doors and out doors. If you need to upgrade your wifi this is your product. Guaranteed!!!
I would recommend this to a friendNot needed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned as I was able tio reset my original but sure it would have worked fine.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frank,
It is understood that you have returned the ASUS USB-AX56 Nano Network Adapter because you were able to regain connection to your wireless network. It is our hope that your device will continue to function normally.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306007186-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great product if your wifi stopped working in your laptop
I would recommend this to a frienddidnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.adapter had trouble picking up my network and on the occasion that it did, it wouldn't connect. Had to return the same day
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marc J,
Thank you for sharing your experience with the ASUS USB-AX56 Nano Adapter. We're truly sorry to hear about the connectivity issues you encountered and that it led to a return. This is not the experience we aim to deliver, and we hope you were able to get a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306043111-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Technology satisfaction
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say this is one of the best purchases that I needed for school. the customer service in the store was very informative about this product. Thank you so much.
I would recommend this to a friendHelpedMe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat complicated to install. Not sure I would recommend or purchase again.
I would recommend this to a friendPerfect wifi tool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product gives the perfect wifi connection for your PC. I grab this product for my daughter's new PC build. She has had no issues playing her favorite games.
I would recommend this to a friend