Customer Ratings & Reviews
- Model:
- USB-AX57 Nano
- SKU:
- 6640558
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Great wifi adapter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Wifi adapter, Performs good and Quality. But since I resolved My laptop wifi adapter situation at the times I already brought it brought it back but still a great item.
I would recommend this to a friendFinicky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to download the software over the internet as well as play musical USB outlets to get it to work. Seems fine now.
I would recommend this to a friendASL15 wireless laptop connector
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wifi6 adapter allowed me to connect my Dell laptop to my Netgear Orbi Wifi6 router network. Solved the issue of connecting a 5 uear old laptop wirelessly to a state of the Art WiFi6 network.
I would recommend this to a friendworks okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay. I thought it would be faster. Even in the same room the speed is just okay
I would recommend this to a friendGreat little Wi-Fi adapter, truely a plug & play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a great product. My apt building has wifi but I am at quite a distance from the main routers. This pics up the signals with not problem. No more reloading screens, etc. Just plug it in and go.
I would recommend this to a friendQuestionable fit, otherwise okay.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product didn't seem to fit USB slots on one computer (Aurora R11). Found one slot it could use, but it heated up excessively really fast. May be the computer as I tried it on a second computer (different HP Pavilion) and it seems okay. Still a tight fit for the USB slot, which makes me think these aren't made to standard for some reason. Works as well as the Wi-Fi adapter did, but since I needed it in the other computer, it is now just a backup.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timothy B,
Thank you for sharing your feedback on the Adapter. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306007186-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great little adapter!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and works well. Gave me a good alternative to Ethernet.
I would recommend this to a friendGreat purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received a suggestion from 2 Best Buy employees to buy this adapter because our laptop couldn't connect to the internet. Wow, it worked the second we installed it. I highly recommend this product.
I would recommend this to a friendWorks great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had recently bought a mini laptop that while has wifi access, doesnt work for the wifi i have now. Thankfully this helps greatly. Connects great, stays connected. I love it.
I would recommend this to a friendCould not connect to any wireless networks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight from the box, I could not connect to any wireless SSID's with this device. Tried downloading driver directly from ASUS website and called their tech support, but no luck getting it to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brad M,
Thank you for reaching out, and we're truly sorry to hear about the trouble you've had with your ASUS USB-AX56 Nano Network Adapter. Since you've already tried installing the driver and contacted our support team without success, it's possible that the unit may be faulty. We recommend reaching out to your retailer to request an exchange or replacement, as they’ll be able to assist you further under their return policy.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306043111-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Comment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helped a little with faster speed. Product was still far away from source
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are happy to hear that you are pleased with the USB Network Adapter. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
In the event you experience any issues with the adapater, please refer to the FAQ below for troubleshooting instructions.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306007186-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
Unreliable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connection reliability is questionable. Dropped connection within minutes of establishing it, and had to manually reconnect in Windows settings. Speed and latency also fluctuated. Unit also seems to be bugged in that it can only work after trying EVERY USB port on my PC. Found other users experiencing the exact issue with a reddit forum. Unit gets 2 stars because ASUS included a USB with the driver software.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tactical,
We regret to learn that you are experiencing connectivity issues. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. Please accept our humble apologies for the inconvenience caused. Based on the issue described, we recommend attempting the troubleshooting steps found in the following FAQ below. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308038828-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030641/
Wireless alternative
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this on my home pc and didnt notice a difference in speed. Great little gadget
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WIFI on my computer quit working and I did not want it sent off and to be without my computer so close to the end of the semester. This made it work fine.
I would recommend this to a friendGreat Wi-Fi adapter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi on my laptop stopped working, so I bought this USB Wi-Fi adapter and it works great. The only down side is I now have one less USB port to work with, but not a deal breaker.
I would recommend this to a friendWorks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My personal laptop wouldnt connect to anh wifi, i bout this and it fixed it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sk1998,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306007186-0008) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Restores Internet to Old Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A major Internet service upgrade left my old laptop behind. With this little doodad the computer can connect again without issues. Well worth the price.
I would recommend this to a friendPeak product
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item works very well and i dont need any other adapter
I would recommend this to a friendUSB port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised helps with getting acsess to the internet
I would recommend this to a friendBest wifi 6 adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wifi 6 plug in is awesome. Fast download and upload. Has long range in doors and out doors. If you need to upgrade your wifi this is your product. Guaranteed!!!
I would recommend this to a friend