Customer Ratings & Reviews
- Model:
- USB-AX57 Nano
- SKU:
- 6640558
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work. It never picked up any WiFi signals. Unable to use it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yenkod J,
We're sorry to hear that the USB Network Adapter is not working and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the connectivity issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
1st WiFi adaptor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device was not with my computer, and store employees did not check before my purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kirk Y,
We're sorry to hear that you didn't receive the adapter with the device. This is not the experience we want our customers to have with ASUS. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. On behalf of ASUS and the reseller, we sincerely apologize. We understand the importance of customer satisfaction, and we will do our best to ensure that this does not happen again in the future. To obtain the missing product, we recommend contacting the place of purchase.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective Item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work. So I cant really give a detailed review about the product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean M,
We're sorry to hear that the adapter did not work and the inconvenience caused. This is not the quality of products we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slow, not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Max speed that i can get on this is 80mbps. If the box would have said that, i would not have bought it
No, I would not recommend this to a friendBad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as i ran two things that required internet on my pc this thing basically gave out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tilted,
We sincerely apologize for the connectivity issue you are having with your ASUS network adapter. This is definitely not the norm and it's not the type of quality to expect from ASUS products. Please allow us to make your experience with ASUS a better one. We recommend that you reinstall the wireless driver. You can find the driver by visiting the webpage linked below.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306043111-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/supportonly/usb-ax56/helpdesk_knowledge/?model2Name=USB-AX56
Very slow and range was weak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak and didn’t work good, save your money and dont buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Omar Cortez,
We sincerely apologize for the issue you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend reinstalling the driver. In the following FAQ below, you can find the troubleshooting steps. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306043111-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046122/
Wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for us so we returned it to Best Buy for a refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
I'm sorry to hear that this device is not working. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2306043111-0005) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Adus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They advertised it for 32 but rang it up for 50 at best buy.
No, I would not recommend this to a friendSolid solution for refurb tower without wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on a refurbished mini-tower. Installation was a breeze and it got the machine online on our home network instantly. My only knock on it is that for whatever reason, the baseline settings are limiting its performance to under 300mbps up/down on our 1gig fiber connection. Still plenty fast for anything we need, and extremely reliable so far.
I would recommend this to a friendFixed my internal WiFi issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My asus laptop would be connected to my at-home wifi for about 10 minuets and then would suddenly disconnect saying there was no internet access meanwhile I could be on my phone, and my mother could be in the room right next to mine on videocalls for 10 hours a day with no problems. After I established it wasn't a problem with the wifi, I bought this after trying to get it fixed. This allows me to have a second WiFi connection at all times and has done the trick for about a month now. I am so happy I saved my $1500 laptop with this virtually inexpensive item!
I would recommend this to a friendWorked as advertised.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal compact and perfect for a laptop. I recommend this.
I would recommend this to a friendGreat wifi antenna
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely easy to install and user friendly. Would definitely recommend
I would recommend this to a friendvery small, works well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent connectivity for such small size. nothing beats ethernet, but as far as wifi goes this is great. comes with a usb thumbdrive for the driver install which is much easier than downloading the driver with no wifi.
I would recommend this to a friendEasy to install, works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, works as advertised. The flash drive with the driver is a great idea and makes all the difference for an easy install.
I would recommend this to a friendSimple to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to put together and install the firmware. I was using a Windows 10 PC from 2016 and haven't had any issues with it since I bought it a few weeks ago
I would recommend this to a friendGreat wifi fix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed this when my laptop stopped being able to pick up wifi. It worked great for work and fun.
I would recommend this to a friendLoaded latency tripled compared to integrated wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was marginally better than the internal Intel Wireless-AC 9260 160MHz that the computer came with, but not better enough for my purposes. I needed a wifi adapter for my desktop because the stock adapter wouldn't pick up my router from my room (every other device in the house can pick up the wifi from the parking lot). The biggest problem with this adapter is that while it did increase my connectivity, the loaded latency almost TRIPLED. So my download speeds were much better, but my ability to play games and participate in voice chat was just as bad (if not worse in some cases). Two stars. It was better by some metrics than the integrated wifi controller, but FAR worse by others. I will be returning it and going to the next highest price point.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian R,
Thank you for sharing your experience with the adapter, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the device, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308038828-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works but could be better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work fine, if not a bit hot. There was no included adapter for desktop use as the description states. The device was very difficult to insert into the USB port and I instead used an adapter to spare my computer's port from direct damage. I honestly thought either it wouldn't fit or I would break the port. Overall so so.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacobB,
Please allow us to apologize for the inconvenience you are experiencing with the Wireless Adapter. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative product experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve product excellence.
For more information send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210036873-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Best Adapter ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my very first gaming pc and found out it didn't have a wifi card built into it. So I bought this and it works amazing!
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and great speeds saved my gaming night
I would recommend this to a friend