Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Driver Error
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my Win10x64 in hopes to replace a failing blue tooth adapter, but it just doesn't want to cooperate. Downloaded the proper drivers. Attempted to uninstall/restart numerous times. It appeared to install fine, until I'm met with "Driver error" every single time. I even tried different USB ports. No matter what I do, it doesn't work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Janb,
We do understand the inconvenience this may have caused if you are experiencing driver error during setup.
To successfully setup the Bluetooth adapter, please verif if the computer fully support the device. If it does, please check if Windows and the chipset driver for the PC are up to date. The Bluetooth works well with Windows default driver.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great USB Bluetooth Adapter!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, only plug and play, open Bluetooth settings, select add new device and ready!
I would recommend this to a friendDoesnt work with PS5 Pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt work with my PS5 as I was told. Returned it. Might be fine for a computer?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisA,
Thank you for your comment.
We certainly understand the inconvenience this may have caused if this USB Bluetooth adapter didn't with your PS5 PRO. This adapter was not designed to work directly with the PS5 or PS5 PRO. If you need more information or further assistance with this Bluetooth adapter or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Broke within a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried un/plugging it, restarting my system, un/reinstalling drivers, and everything in between, but it refuses to work. Buy something else
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyle,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I'm sorry to hear that you're having this issue with the device. The following link below can be used as guidance to reset the device. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://support.myrepublic.com.sg/hc/en-us/articles/360009269054-How-to-hard-reset-my-ASUS-router-
Returned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chat agent said this would allow me to use on HDTV as an adapter to allow Bluetooth connectivity. Sometimes I wonder who they hire. I returned in the allotted time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience, and you had to return it. This is adapter is mostly capable of connecting via Bluetooth. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Won't Connect to BT Devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the installed dongle to connect with any of 6 BT devices. Disabled originally installed BT driver. Did the PnP, followed by a reinstall with a d/l driver from ASUS website. Rebooted, disable, reenabled, rebooted, No Go! The Win10 events log for the install of the ASUS driver reported "Device USB\VID_0B05&PID_190E\00E04C239987 requires further installation". Maybe something wonky with my Win10 system, or with the ASUS driver??? BestBuy easily accepted the return, without issue. Great merchant.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the driver, and it was unable to connect. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about the issues you were experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for what I needed it for. My television wasn't compatible for it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrainJ,
Thank you for your comment.
We do understand the inconvenience this may have caused if the USB-BT500 adapter did not work due to compatibility issue. Should you need further assistance with this Bluetooth adapter or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Just avoid this product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's great to add Bluetooth if you don't have Bluetooth on a device, but if you've ever used a device that had Bluetooth on it and then went to using this adapter, then you'd realize that it's a cheap product marketed at someone who didn't know that there are other options available. Just upgrade your system to something with integrated Bluetooth and you'll have a higher quality Bluetooth signal and higher quality system and a better price/performance value.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear McWeaver, It's unfortunate that this model does not meet your expectations, this is absolutely not the kind of experience we want any of our customers to have. We value your feedback and concerns as this will aid in any improvements that need to be made. We implore you to consider our brand if not for this particular product, then another that may also suit your needs. If you have any other concerns you can email us at "customerloyalty@asus.com" and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Junki
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt never get to work ignor 15th~ Decent a little pricy but hell what isn’t well worth it thou could of came with better packaging but product it’s self exaptable
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you couldn't get the adapter to work. This must be frustrating. Are you getting any notification whenever you input the adapter in the port? Have you tried re-installing the drivers from our support site? I'm here to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Would buy only as a last resort
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its works alright connecting Bluetooth audio is easy with windows but sounds awful... Connecting a controller or Bluetooth mouse it works fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the sound is awful. Have you tried to use multiply devices? Please ensure that they are no RF interference. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not wifi even though shows up in wifi search
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first listing that shows up for the search "wifi dongle" because it's sponsored. If you trust the search results, you'll order the wrong item unless you read carefully.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for informing us that the wrong product appears when searching for the USB Wifi Dongle. This feedback will be forwarded to our team for correction on the reseller's website.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2105003775-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work. Wanted to hook up Bluetooth from the tv. Was told it would do that and no it won’t.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tammy R,
We're sorry to hear that you're having issues connecting the ASUS USB-BT500 Adapter to your television. Upon reviewing the specifications, this adapter is designed to add Bluetooth functionality to computers, primarily Windows and Linux systems, and isn't suitable for directly connecting to televisions. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/adapters/all-series/usb-bt500/techspec/
Good does what it says on the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good does what it says on the box and is low profile
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good it does what i need it to do i bow have
I would recommend this to a friendUSB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not function with Apple computer. Unable to accomplish task item purchased for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cavanaugh S,
We're sorry to hear that the ASUS USB-BT500 Bluetooth Adapter did not work with your Apple computer. Upon reviewing the specifications, the ASUS USB-BT500 adapter is officially supported only on Windows 8.1/10 and Linux, which means macOS users can run into compatibility issues. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/adapters/all-series/usb-bt500/techspec/
USB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work at all with the PlayStation 5 turtle beach headphones
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User430776,
We're sorry to hear that the ASUS USB-BT500 Adapter is not working with your headset, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Cannot install ASUS USB-BT500 bluetooth adapter successfully - https://www.asus.com/support/faq/1043965/
Terrible Best Buy Tech Support & Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied with this product be even more disgusted with the lack of professionalism of the Best Buy tech support agents I was provided and disconnected from. Kids screaming in the background and conveniently no record of my 6 phone calls to help me troubleshoot this nonfunctioning product. Best Buy you're heading downhill. Lack of follow up and the tech support knowledge is lacking.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ExBestBuyCustomer,
We do understand the inconvenience this may have caused, your dissatisfaction with the quality of the product and your recent customer service experience.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you need further technical assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
nah pass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to easliy broken when removing the adapter be careful
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LL22,
We're sorry to hear about the issue you're having with the USB adapter. This is not the type of quality to expect from ASUS products. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one. We recommend reaching out to our support so that we can better assist with getting the issue resolved as soon as possible.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2106010820-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked for the first few weeks, Now my computer says it's not connected. tried different ports , but nada ! it shows on my bluetooth programed devise .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frank B,
We sincerely apologize for the connectivity issue you've faced with the USB Adapter and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
Fails after two years of light use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked occasionally for two years before it started dropping the connection to headphones 3 feet away. Like everything else I've bought from Asus, it's designed to fail over time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frank N,
We sincerely apologize for the connectivity issues you've faced with the USB Bluetooth Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043965/