Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Overrides other wireless devices, not reliable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing drivers other wireless dongles quit working. Even if I don't have this plugged in. The drivers for this mess up other drivers. It worked fine by itself for a while, but after less than a week of usage sometimes the connection gets lost briefly. Nothing like playing a game or doing something and no mouse.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Xanthrick, We're sorry to hear about the unfortunate experience you're having with the adapter. This is absolutely not the kind of experience we want any of our customers to have. Are you able to confirm the version operating system that you're currently using? Also, have you attempted to uninstall and reinstall the drivers since noticing this issue? Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not what hoped for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this so I could make my desktop computer Bluetooth so I could hook up my earbuds to the computer but it doesn’t work.
No, I would not recommend this to a friendBroke Easily
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the adapter plugged into a usb slot into my PC and it got stuck. Was hard to remove due to its tiny size; luckily it wasnt fully in and I was able to remove it with a lot of force. USB connector itself separated from the electronics stored in the black cap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alan,
We sincerely apologize for the issue you experienced with this wireless adapter. This is definitely not the kind of experinece we want our customers to have and not the quality to expect from ASUS products. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105003775-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.met all my requirements! great price and would buy again
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, are you experiencing any technical issues that reflects a 1 star? I'm more than happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Couldn't get it to connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't do what it's meant to do and I couldn't get my headset to connect to it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to us with more information on the issues you're having connecting to this device. We would love to have your issue resolved in a timely manner.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not Your Usual Good ASUS Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart, 50 days in. Pulled it out and only the black cap pulled - leaving the rest of the unit in the computer. When pulling the chassis out, The insert stayed in the computer. Surprised for an ASUS product. I chose ASUS for the name of quality. Not sure what to do now. trying to find any warranty information.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with this device. We would recommend that you reach out to Best Buy so their support team can look into this issue. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Haven’t played with it enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t got it to work yet in might also be that port in my pc idk
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are unable to get the adapter to work. Have you tried to use a different USB port or another notebook/desktop? Please ensure that your driver is installed and working. Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1043965/
Meh.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work. Had to return. Not sure why.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bestbuyshopper,
Certainly, we understand your disappointment with the adapter not working and you had to return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
It’s ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor strength but I guess that makes sense with little to no antenna
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing poor connection.
Without an antenna, the Bluetooth adapter range or coverage distance is 4X compare to other devices. To resolve the weak connection issue, please ensure Windows and the computer's chipset driver are running with the most current update.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not at all enjoyable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound quality and delay it is not good at all it is really bad i would not recommend this item to anyone
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We sincerely apologize for the issue you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend reinstalling the driver. In the following FAQ below, you can find the troubleshooting steps. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2105003775-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046122/
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store, wasn't correct part, went different way
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bmgrandad,
We are truly sorry to hear that you received the incorrect part and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. We do hope you got the part that you need. We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Buy another brand at another store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash item and trash support due to inability for BestBuy to track what should've been a simple return. In the end I should be grateful it was only 20~ bucks wasted. Seriously buy another brand adapter at another store besides BestBuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the adapter not working as expected. Were you able to get a replacement? If your issue was not resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not reliable, compatibility issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps disconnecting from the Microsoft BT mouse.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry the device keeps disconnecting from the Microsoft BT mouse and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would not work in any machines I tried it with. The software seemed to have problems. I tried this in win systems, linux and the chrome environment.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear gifted,
It's unfortunate to hear that you are having issues with this product. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2106009214-0014) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Driver issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It unfortunately stops working if you leave it plugged in when resetting. This can be fixed by going to device manager and updating to the opposite compatible driver.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChuckNadum, I'm sorry to hear about the unfortunate experience you've had with the device and we appreciate your feedback. You can also use the following FAQ link as guidance to correct any other issues you may be facing with the USB adapter: https://www.asus.com/support/FAQ/1043965/ However, if the issue persists we would recommend returning the product to Best Buy for inspection. If you should have any other technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
No no windows 7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work for Windows 7 devices. Tried every driver I could with no luck. Returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JpJp,
We're sorry to hear that the USB Bluetooth Adapter didn't work with your PC and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Upon reviewing the adapter's specification, we found that it only supports Windows 8.1/10, and Linux. You can learn more about the device by visiting the following link below.
Although you have returned the adapter, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2105003775-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/adapters/all-series/usb-bt500/techspec/
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects every other minute. Bought it to use for my xbox controller but wont stay connected. Connection is weak no matter where its faceing or distance.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RichardReyes,
We do understand your concern regarding the disconnect issue with the Bluetooth device.
In order to resolve the issue, please verify if the PC meets the system requiremnt of the device and if it does, the chipset driver and Windows are up to date. Also, please check if the Xbox controller and its battery are working properly. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work when I connected to my laptop I was unable to use
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Latongia C,
We sincerely apologize for the issue you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2105003775-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
Dont buy for xbox ontroller conectivity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I swear this thing disconects every 10-20 minutes, which is not ideal for Elden Ring…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christoph,
We sincerely apologize for the connectivity issue you've faced with the USB Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106009214-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
BROKE
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS PRODUCT ONLY LASTED ME 11 MONTHS AND STOPPED WORKING
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sara W,
We're sorry to hear that the USB Bluetooth Adapter no longer works and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support