Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Would not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this product did not work very well for me. Downloaded driver and could not connect anything on my computer so returned it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OffLineMark,
We're sorry to hear that this model did not recognized Linux. Have you tried updating the Linux driver from our website? If not, we would recommend that you do so from our support page here: https://www.asus.com/supportonly/USB-N13%20C1/HelpDesk_Download/. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support
Not what I wanted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it works great, an employee accidentally sold me this.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, We are glad that you are happy with this product. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2309014572-0001) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Pelon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, it didn't work. For the reason that I need
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pelon,
We regret to learn that the product didn't meet your full expectations. We strive to make sure that our customers have the best possible experience with our products. We take your feedback seriously and will be using it to make improvements for the future. We sincerely apologize for the inconvenience caused.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.com and include the case number "N2105003775-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a range of 5 feet. If you go any further, sounds and your headset become static. Do not recommend buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laura,
It's unfortunate to hear about your issue with the adapter. This is not the kind of experience we want any of our customers to have. Have you tried to use a different usb port? Please ensure that there are no RF interference (2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss). For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bumbski
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t connect to anything, nothing, nada. Called customer care and the dude told me to return it. Best Buy returned it no problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the adapter was unable to connect to another device. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The driver wasn't installed on the device and it took me an hour on the products customer service just for them to tell me it was defective
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the adapter. Is it that you were unable to install the driver as well? If your issue was not resolved, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS - USBBT500 Bluetooth Smart Ready USB adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS ASUS - USBBT500 Bluetooth Smart Ready USB adapter WAS JUNK AND I TOOK IT BACK DON'T BUY IT!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
I'm sorry to hear that you returned the adapter and it didn't meet your expectation. If you have any concerns about another, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Waste of money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The download speed it's low: only 50Mb with a 200Mb connection. I realized too late it was the adapter and no the internet provider
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the download speed is low, this must be frustrating. Have you tried to re-install the driver and use different USB port? Seen that this model comes with Bluetooth 5.0, are you referring to another adapter? You can explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bluetooth stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with a lot of devices make sure to check if it’s linkable with your device
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ashh,
We are truly sorry if the device did not work with your device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. This model supports Windows 10 and Linux.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. The instructions are basically useless
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RhondaL,
We do understand the inconvenience this may have caused.
The device is plug and play, just verify if the PC meets its system requirements and if it does, check if the latest chipset driver was installed for the computer. If you need a quick setup guide, please download it at: https://www.asus.com/networking-iot-servers/adapters/all-series/usb-bt500/helpdesk_manual/?model2Name=USB-BT500. If need If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps disconnecting the devices. It connects for a while, then bam mid game it disconnects controller
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it disconnects very often. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to re-install the driver? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Useless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 weeks and signal was lousy. I would not recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RubyR,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If the Bluetooth adapter stop working, please verify if the Bluetooth device is still working properly. It working properly, please check inside Settings if the device is still paired and connected. Also, please try to connect it to another USB port in order to determine it's not the USB port issue.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally disintegrated after a few months. Weird.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products are in compliance with industry's quality standard and each one undergoes intensive quality control testing and inspections, and are built to last, this is a random problem.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Driver issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The driver would not install correctly. Once installed, I received a "driver error".
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ifaircloth, I'm sorry to hear that you're having an issue installing the driver and I'll be happy to help you with this. Could you confirm what operating system you're using? Also, were multiple USB ports tested on the device displaying the error or a different device? the If you have any other concerns you can email us at customerloyalty@asus.com and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working and cant return as they have 15 days return policy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aaabbbb,
It's regrettable to hear that the network adapter is not working. Is it unable to connect to a wireless network? Have you tried to re-install the driver? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1043965/
not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does not appear to see my blue tooth speaker at all
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DirtyCouture,
We do apologize for the inconvenience you are experiencing with your Bluetooth adapter. We do value our customers and take negative customer service experience very seriously. Have you tried disabling any previous Bluetooth drivers? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2106009214-0009) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043965/
Wifi assistance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found out it wasn't what I needed to resolve my problem. Returned the item to Best Buy.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model, We're sorry to hear about the unfortunate experience you had. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Compatibility, Ease of use
Terrific solution if your computer lacks Bluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't get much easier. I plugged it into a usb cable as I am streaming to speakers in another room, so the cable gives it better coverage. Windows 10 immediately recognized it and installed drivers, so I did not have to download any. My system now immediately enabled Bluetooth in my system settings, and from the computer, I was quickly able to identify and pair with the speakers. I have been streaming Pandora from my phone, and I had read that Pandora via a computer browser had a much higher bit rate than a phone app. Had to get details, but I tried it out using my laptop and it sounded better. Hmm. So, my desktop computer did not have BT, so hence I bought this and achieved the same effect. The music sounds much better, and this little guy works perfectly. For the price, what is not to love. Now I have BT 5.0 (not sure if it's any higher than this) for under 20 bucks US> Thanks Best Buy for having this in stock.
I would recommend this to a friend Waste of Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work for me. Smart ready?... Yeah right
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand the inconvenience this may have caused if the Bluetooth adapter didn't work.
To successfully make it work, the computer should meet the system requirements of the adapter and ensure the PC is running with the most current OS and chipset driver update. Also, verify if the Bluetooth device that is trying to be connected is working properly.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Faulty and unreadable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality, didn't even work, faulty and unreadable
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the adapter is faulty. This is absolutely not the kind of experience we want any of our customers to have. Is the driver able to install? Have you tried to use different USB ports? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support