Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Goofballs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Intermittently works. Driver is goofy. Have to find and download driver, then after that install windows finally decides to install the driver it has for that product. Then there’s a conflict, and it won’t uninstall. Ugggg.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the adapter Intermittently works, this must be frustrating. Have you tried to uninstall it from device manager? Are you getting an error code? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Poor Sound Quality.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing does not work right, only allows you to connect Bluetooth devices with "Tape-Recorder" quality audio. AVOID! No manual or troubleshooting documentation anywhere, no reliable drivers online.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RF442,
We do understand your disappointment and the inconvenience this may have caused if you are experiencing poor audio quality.
The Bluetooth adapter will process and output audio signal depending on the quality and format of the source. It will output high-quality digital, surround or stereo sound if the Bluetooth device and the audio/media source is in high-quality format.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Lame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says it can't update the drivers and doesn't work anymore without the update, I've only had it a couple months and used it twice
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jordan,
We are sorry to hear that you are having issues updating this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work for what I bought it for -- to supply bluetooth to a PC that didn't have it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samu,
We are sorry to hear that the adapter did not work for you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. In light of the issue described, we recommend contacting the place of purchase for an exchange or return if you are still within the return window.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2105003775-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lasted only for 2 weeks. Very disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.God defective after 2 weeks of use. Very disappointed with this one. Quality is bad
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason J,
We sincerely apologize for the issues you've faced with the USB Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not a happy buyer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When download the software a msg showed Trojan House exists. Also when connected to my desk a msg says device error. Finally I gave up & returned the device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HappyShopper,
It's unfortunate to hear that you return the adapter because of the driver error and pop-up msg. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Miss Cima
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt need and wasnt universal at all. Ended up returning this item
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Decima B,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Your feedback will be forwarded to our Product team for review.
Although you have returned the adapter, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2105003775-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
IT SUCK’S
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It suck’s couldn’t get it to work it’sa piece of trash. Several people couldn’t get it to work.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate to give negative reviews but it did not work it took several times for it to be seen‘, install reinstall and when I finally got it to be seen it would not pare
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that your adapter is unable to pair, this must be frustrating. Have you tried to use it on another computer? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money here. Can’t keep a steady or consistent sound on any Bluetooth device I link, and I’m literally right next to it. Just a poor quality product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connection issues you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
L
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn’t work maybe it’s a skill issue tbh but I couldn’t figure out how to work it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mariah M,
It is unfortunate to hear that you were not able to get the ASUS USB-BT500 wireless adapter working. For instructions on how to setup this device please refer to the quick start guide found in the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105003775-0025" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
ASUS USB-BT500 QSG (Quick Start Guide) for multiple languages: https://dlcdnets.asus.com/pub/ASUS/wireless/USB-BT500/Q15921_USB-BT500_QSG_80x80mm_WEB.pdf?model=USB-BT500
Would not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this product did not work very well for me. Downloaded driver and could not connect anything on my computer so returned it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OffLineMark,
We're sorry to hear that this model did not recognized Linux. Have you tried updating the Linux driver from our website? If not, we would recommend that you do so from our support page here: https://www.asus.com/supportonly/USB-N13%20C1/HelpDesk_Download/. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support
Not what I wanted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it works great, an employee accidentally sold me this.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, We are glad that you are happy with this product. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2309014572-0001) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Pelon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, it didn't work. For the reason that I need
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pelon,
We regret to learn that the product didn't meet your full expectations. We strive to make sure that our customers have the best possible experience with our products. We take your feedback seriously and will be using it to make improvements for the future. We sincerely apologize for the inconvenience caused.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.com and include the case number "N2105003775-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a range of 5 feet. If you go any further, sounds and your headset become static. Do not recommend buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laura,
It's unfortunate to hear about your issue with the adapter. This is not the kind of experience we want any of our customers to have. Have you tried to use a different usb port? Please ensure that there are no RF interference (2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss). For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bumbski
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t connect to anything, nothing, nada. Called customer care and the dude told me to return it. Best Buy returned it no problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the adapter was unable to connect to another device. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The driver wasn't installed on the device and it took me an hour on the products customer service just for them to tell me it was defective
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the adapter. Is it that you were unable to install the driver as well? If your issue was not resolved, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Waste of money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The download speed it's low: only 50Mb with a 200Mb connection. I realized too late it was the adapter and no the internet provider
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the download speed is low, this must be frustrating. Have you tried to re-install the driver and use different USB port? Seen that this model comes with Bluetooth 5.0, are you referring to another adapter? You can explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS - USBBT500 Bluetooth Smart Ready USB adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS ASUS - USBBT500 Bluetooth Smart Ready USB adapter WAS JUNK AND I TOOK IT BACK DON'T BUY IT!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
I'm sorry to hear that you returned the adapter and it didn't meet your expectation. If you have any concerns about another, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bluetooth stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with a lot of devices make sure to check if it’s linkable with your device
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ashh,
We are truly sorry if the device did not work with your device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. This model supports Windows 10 and Linux.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support