Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
DO NOT WASTE YOUR TIME WITH THIS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted several hours on this piece of garbage. Cannot get drivers to function in Windows 10. Cannot get Windows to recognize its existence, even though that four-note ping plays when it's inserted. Furious at ASUS for selling this piece of trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richie,
Thank you for your comment.
We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused if the Bluetooth adapter is not being detected. To resolve this issue, check if the PC meets the system requirements of the adapter. If does meet requirements, check if Windows and chipset driver for the PC are up to date. Additionally, the USB port is working properly and the Bluetooth device connecting to the adapter is working properly and paired correctly inside Settings > Bluetooth. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even found any wifi ?????? Dont waste your money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TaiKhe,
The ASUS USB-BT500 is a Bluetooth adapter, designed specifically to enable Bluetooth connectivity for devices that do not have built-in Bluetooth support. It does not provide Wi-Fi functionality, meaning it cannot be used to connect to a wireless network for internet access. For users seeking Wi-Fi connectivity, a separate Wi-Fi adapter is required. These adapters come in USB or PCIe form and are designed for wireless internet access. Some models support both Wi-Fi and Bluetooth, offering dual functionality.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Doesn’t work right, tried everything.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. Basically feels like I have malware, crashes my entire PC. Tried 50 different ways of installing the thing. Linksys tech support gave me the run around and nothing fixes it. It’s a blame game between Windows and Linksys and the thing doesn’t work right.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrMerm,
We do understand your disappointment with the product and the inconvenience this may have caused.
If the Bluetooth adapter is not working, please check if the PC meets its system requirements. If it does, verify if Windows, chipset driver are up to date and the Buetooth device connected to the adapter is working properly.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not Worth It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work spent 16 bucks on this piece of junk will be returning it says its connected to my headphones but no audio comes out very bad product don't buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brady,
I'm sorry to hear that your product not working. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2106009214-0016) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Not a transmitter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People this is not a transmitter the ediot sales men that i ask for did not give me the right item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand the inconvenience this may have caused.
This device is a transmitter or a wireless adapter that connects Bluetooth-enabled devices.
Should you need further assistance with the adapter or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty