Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Not working for me in Windows 11
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been weeks, there is no windows 11 updated driver. My unit is not working with Windows 11. I have uninstalled, reinstalled, I have also pursued ASUS's website, https://www.asus.com/Networking-IoT-Servers/Adapters/All-series/USB-BT500/HelpDesk_Download/ There's no Windows 11 platform, and I have an error when I try to pair to my accessories. Prior to Windows 11, it worked perfectly well and performed well under Windows 10.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it failed to work with Windows 11. This must be frustrating to you, did the driver install successfully? Can you please provide me with a screenshot of the error code? Are you seeing any driver errors in the device manager? Please refer to the FAQ below. I'm happy to look into this matter further, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1043965
Great Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Worked amazing for what I needed it for.
I would recommend this to a friendNice controller for pc gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome with Xbox series x controller for pc gaming. Best controller for pc gaming. Playing star wars squadrons and its works really well. Feels good.
I would recommend this to a friend- Pros mentioned:Range
It works… within a couple meters.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works great if you’re sitting at your desk anyways, but is useless if you’re going more than about 6 feet away. My headphones begin to cut out as soon as I get to the door to the room the PC is in. And these headphones work with my phone’s Bluetooth to a distance of roughly 40 feet, through walls, so it’s not them. So if it’s a device that has a wired option, you may as well not bother with this adapter.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PX2J,
Thank you so much for the feedback, I'm sorry to hear that it doesn't work at 6 feet away. Our specs do indicate that it can go up to 10 meters (classic BT-BR/EDR); up to 40 meters(BLE) in open space. There can be a lot of factors affecting the signal, please ensure they are no RF interference objects (2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss) and try to use a different USB port. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wirelessland Ranch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect speed and connectivity. ASUS has really upped their game when it comes to wireless adapter products & services.
I would recommend this to a friendworks fine with playstation4 controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it to connect a playstation4 contoller to my pc to use with ds4windows, dont notice any significant delay in inputs
I would recommend this to a friendAsus Bluetooth adapter review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well compared to the one that I hae. I like the brand and the price was a little higher than expected but i am happy with it.
I would recommend this to a friendNot good for two devices
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great with one Bluetooth item but as soon as two Bluetooth devices were connected connection was horrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James C,
We sincerely apologize for the connection issues you experienced with the ASUS USB-BT500 adapter when using multiple Bluetooth devices. We regret the inconvenience this has caused.
To help troubleshoot the issue described, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2104015800-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS USB Wireless(Wi-Fi) Adapter FAQs - https://www.asus.com/support/faq/1053079/
ASUS bluetooth adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work with my computer. I do not believe that it was faulty or broken. I believe that my computer was at fault and not the adapter.
I would recommend this to a friendWorks great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well connected devices without issue easy driver install by windows as well.
I would recommend this to a friend- Pros mentioned:Compatibility
This was a waste
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this, updated all the drivers, and it seemed to be fine at first, but it quickly failed. 8bitdo wireless controller (not 2.4 ghz) - constantly either temporarily DCs (my character will continue to run in whatever direction I was holding, seconds after I've stopped pushing that direction), or completely COMPLETELY DC (during a nighttime sprint in Dying Light, my guy stops moving and just keeps slowly looking down and to the left). I wound up getting 8bitdo's wireless adapter and it works perfectly fine. Bose QC2 - if I step more than 4 feet away from my PC, the sound immediately starts crackling. It's inaudible. Even when I'm sitting right next to my rig, it'll occasionally start crackling. I've run those headphones through my LG V30 and my Note20 Ultra, and I've never had a single problem from those two devices. Waste of money, in my experience. Maybe it works for some people, but all I wanted to donwas reduce the number of wires floating around my setup. This did not help.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MissingBlitz,
Thank you for bringing this to our attention and I certainly understand your frustration. Please make sure the area your using this device is free of interferences. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2105003775-0007.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Asus Bluetooth Smart Ready adapter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just plug and play after you install software. Works with Windows 11. Old one didn't. Never had a problem with Asus products.
I would recommend this to a friendWon’t work to use headset with PS5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems being recognized by the PS5 but I was not able to pair my Sony wh-1000xm4. Not due to any fault of the dongle.
I would recommend this to a friendUSB Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, hopefully it will last forever. The last one I had stopped working
I would recommend this to a friendUsb adapter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Does the job perfectly and delivers quality Bluetooth connection
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does everything it says it does, except for the set up is not as easy if you dont have experience with computers.
I would recommend this to a friendBluetooth 5.0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its has 5.0 Bluetooth, lastest version of Bluetooth. It only good when ur devices doesn't have or broken Bluetooth.
I would recommend this to a friendIdeal, easy, no skills needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This enabled an older tower without bluetooth capabilities PERFECTLY. Literally plug it in, and select your device, and "bam".
I would recommend this to a friendTitle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works. Why ask me for a review and then make me write more?
I would recommend this to a friendMust have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have. My mobo didn’t come with Bluetooth and this thing is plug and play! So that’s dope.
I would recommend this to a friend