Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Not for entertainment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't connect directly to a speaker. Need to download an app. Then the item is only to be used with a laptop or computer. Couldn't connect to my phone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Enrique R,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and provide the case number "N2108018926-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've spent hours trying to make this work. It works sometimes, but then stops working. Windows keeps trying to install the drivers which messes it up. If I uninstall them it works temporarily. If I connect headphones, then a game controller. The headphones mess up. The drivers from the Asus website are terrible. Even worse. Skipping audio with ear piercing pops. Yes, I tried turning off handsfree telephony. Yes, I tried uninstalling the drivers. Yes, I tried rebooting, reinstalling all drivers multiple times. I'm a technical person and I know what I'm doing. I've tried all of the options and it just doesn't work. Tried contacting support and it takes them a day just to ask for something else. No help yet so I'll be returning this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections. Assuming the computer fully support the device, it is running with the most current OS update and chipset driver, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Bluetooth
Worked intermittently
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This usb bt adapter worked for a few hours. I followed the directions on the manual for set up, installed drivers, then used. My headset worked for game voice chat and calling. Midway through a call, it fell off my headset and continued on my laptop. Unfortunately, because I LOVE ASUS products, I will be returning this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eduardo I,
We sincerely apologize for the issue you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend reinstalling the driver. In the following FAQ below, you can find the troubleshooting steps. In the event the issue persists, we recommend contacting the place of purchase for an exchange or return if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2105003775-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046122/
?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item didn’t have use for it anymore.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good connection range, bad for ds4 connection to pc has bad latency and drift on thumb sticks. I downloaded the newest drivers on the asus website and tested on multiple ds4 controllers and the same issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the low latency, this must be frustrating. Have you tried to use a different USB port? Have you tried using a different computer? Feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Best bluetooth adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. PC installed the drivers and it worked right away. Very strong signal and easy to use.
I would recommend this to a friend Not impressed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to regain bluetooth after built-in on my (Asus) laptop died. It seems to work all right, but when linked to headphones it has some dropouts or clicks from head movements at times. I would guess it has something to do with antenna alignment (?)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the connection dropping while connecting a headphone. Have you tried to use a different USB port? Please ensure to update your drivers. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good product but not necessary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used very much. Not necessary for what my useage of laptop is. Laptop only is significant. Bought due to salesperson recommending.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear SewellL,
We appreciate your feedback on this ASUS wireless network adapter. If you end up using this device more in the feature we would love to hear from you what changes you think would make it a 5-star product, if any. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2108018926-0014" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Meh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t used this product since getting it but it has still held up!
No, I would not recommend this to a friendBluetooth limited...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't perform as I was thinking it would. The product arrived as described. Just not quite the bluetooth functionality I was looking for so I'm only giving it 3 starts so people will know to read the fine print.
No, I would not recommend this to a friendTried to return but was 3 days too late
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t connect to my Bluetooth earbuds. Tried to return but was rejected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Max G,
We sincerely apologize for the connectivity issue you've faced with the USB Adapter and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2108018926-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
- Pros mentioned:Bluetooth
Exactly what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this to connect my xbox one controller to my PC. Also works with my Samsung Buds.
I would recommend this to a friend PS5 USE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with ps5. Best Buy didn’t tell me it did but just be aware
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gord,
We regret to learn that the product didn't meet your full expectations. We apologize for the inconvenience this may have caused you. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. If you are still within the window, we recommend contacting the place of purchase for an exchange or return.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2108018926-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BT 5.0 but buggy driver
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since its BT 5.0, it's better than my built-in 4.0 bluetooth but connecting to already paired devices can be buggy at times causing me to restart my PC to get it working again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the driver is very buggy, this must be frustrating. Have you tried to re-install the driver and also use a different USB port? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Usb Bluetooth
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very easy to install and use. Graeat way to update an older pc
I would recommend this to a friend - Pros mentioned:Bluetooth
Does what i need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wanted to add bluetooth and it does that works with my xbox controller
I would recommend this to a friend Maybe works, most likely not
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely useless. Can't stay enabled much of the time, and even when it DOES decide to work, it cuts out if I walk 10 feet away from the computer. Have tried this on the USB3 ports, the USB2 ports, unreliable regardless of what I try.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jelabare,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing unreliable connection using this USB Bluetooth adapter. To resolve this, ensure your PC is compatible with this adapter and your Bluetooth device is working properly. Additionally, if your PC is compatible, ensure Windows and the chipset driver for your PC are up to date. Since this adapter has a range of 33 feet, a device that is 10 feet away should not have a connection issue unless the Bluetooth device is not working properly, or wireless devices close to your PC is causing RF noise or wireless interference.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not compatible with ps5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with ps5, had to return. Otherwise I’m sure it’s awesome for pc
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kingconn4,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously. This adapter is only compatible with Windows and Linux devices.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105013668-0021) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Works well.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used in new desktop computer. Seems to work well and was a good price.
I would recommend this to a friend- Pros mentioned:Ease of use
Protective iPad case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protective case works as expected. Attaching the iPad was very easy.
I would recommend this to a friend