Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Signal strength
Worked but it didn't
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked in the beginning, however, the strength of the signal is compromised. We have a small home, less than 900 SQ, so all rooms are close and this will start breaking up once you leave the bedroom. I guess the walls and other electronica interfere with the signal.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear kellymg02,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the link to install the driver below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2106009214-0017).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/supportonly/usb-bt500/helpdesk_download?model2Name=USB-BT500
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it by mistake. I thought was for the wireless internet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mbindula F,
We are happy to hear that you are pleased with the adapter. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the adapter continues to work normally and that you enjoy using it. If you require any further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2108018926-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but the range isn’t far that’s my only complaint I use it to play with a controller wirelessly on pc
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jordan G,
We appreciate you sharing your feedback on this model. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email atcustomerloyalty@asus.com and provide the case number "N2108018926-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Bluetooth
Works as intended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Good for PC’s that do not have internal Bluetooth
I would recommend this to a friend I’m only reviewing this to stop getting emails.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright. Not bad, not the absolute best. You get above average what you paid for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KaWa,
We appreciate you sharing your feedback on the Adapter. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2108018926-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Works like it should
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem0 — works like it should; no work required by us humans.
I would recommend this to a friend Mluv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this device is ok. I brought it to be able to connect my laptop to my tv & my earbuds. I had a difficult time trying to connect. Once that was done it’s been working well.
No, I would not recommend this to a friendDoes not work on PS5.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure this works fine on PC but fix your search so that it does not come up for PS5 compatable. Huge waste of time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Best small Bluetooth adapter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Bluetooth adapter for any computer, but specifically for a laptop since it's very small.
I would recommend this to a friendAsus Blutooth Dongle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth connectivity was very buggie. Lost connection every couple of hours when synced to a bose mini. Gave me more of a headache rather than a solution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the connection. Have you tried using a different USB port? Please attempt to re-install the driver from our support site as well. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Good device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install and it works very well. worth the price.
I would recommend this to a friend - Pros mentioned:Compatibility
Works with Xbox controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Bought this to use with my PC and Xbox controller.
I would recommend this to a friend Compatibility issues depending on your device
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only showed a few items in Bluetooth. Tested products that have bluetooth and did not show up. Added an internal bluetooth which worked perfectly! This may not work on desktop builds depending on your motherboard. MIght be good for Laptops.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Grixx,
Thank you for sharing your experience with the ASUS USB-BT500 Bluetooth 5.0 Adapter. We’re sorry to hear that it did not detect all Bluetooth-enabled devices as expected, and we appreciate your observation regarding its performance on desktop builds versus laptops. Your feedback is important and will be forwarded to our product team for review. Insights like yours help us improve compatibility and user experience across different system configurations.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2105003775-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Pres.&CEO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However, I must have lost same. Sorry. I 'll keep looking for it. Sooner or later it will be found.
I would recommend this to a friendTransmitter not a receiver.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a bluetooth receiver. It's not. It's a transmitter. Returned it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Whozat,
We're sorry that this model did not meet your expectations. For more information on our products and services, please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
ASUS usbbt500 Blue Tooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in and added it in windows. Works as described
I would recommend this to a friend - Pros mentioned:Bluetooth
Great adapter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints about this. It has Been a great adapter.
I would recommend this to a friend - Pros mentioned:Performance
Powerful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful lil guy! Great product. No issues what so ever.
I would recommend this to a friend It’s ok for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok but just be in range but it was ok for the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are happy to hear that you are pleased with the Bluetooth USB Adapter. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2108018926-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what i expected i bought it because a diffrent website advertised it as something else but at least i can use it for other things
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zenia,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105013668-0020) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support