Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bluetooth
Exactly what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this to connect my xbox one controller to my PC. Also works with my Samsung Buds.
I would recommend this to a friend Good product but not necessary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used very much. Not necessary for what my useage of laptop is. Laptop only is significant. Bought due to salesperson recommending.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear SewellL,
We appreciate your feedback on this ASUS wireless network adapter. If you end up using this device more in the feature we would love to hear from you what changes you think would make it a 5-star product, if any. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2108018926-0014" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
BT 5.0 but buggy driver
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since its BT 5.0, it's better than my built-in 4.0 bluetooth but connecting to already paired devices can be buggy at times causing me to restart my PC to get it working again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the driver is very buggy, this must be frustrating. Have you tried to re-install the driver and also use a different USB port? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Usb Bluetooth
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very easy to install and use. Graeat way to update an older pc
I would recommend this to a friend Meh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t used this product since getting it but it has still held up!
No, I would not recommend this to a friend- Pros mentioned:Bluetooth
Does what i need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wanted to add bluetooth and it does that works with my xbox controller
I would recommend this to a friend Tried to return but was 3 days too late
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t connect to my Bluetooth earbuds. Tried to return but was rejected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Max G,
We sincerely apologize for the connectivity issue you've faced with the USB Adapter and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2108018926-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
PS5 USE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with ps5. Best Buy didn’t tell me it did but just be aware
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gord,
We regret to learn that the product didn't meet your full expectations. We apologize for the inconvenience this may have caused you. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. If you are still within the window, we recommend contacting the place of purchase for an exchange or return.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2108018926-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works well.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used in new desktop computer. Seems to work well and was a good price.
I would recommend this to a friend- Pros mentioned:Ease of use
Protective iPad case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protective case works as expected. Attaching the iPad was very easy.
I would recommend this to a friend Not compatible with ps5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with ps5, had to return. Otherwise I’m sure it’s awesome for pc
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kingconn4,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously. This adapter is only compatible with Windows and Linux devices.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105013668-0021) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:Bluetooth
Works as intended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Good for PC’s that do not have internal Bluetooth
I would recommend this to a friend - Pros mentioned:Ease of use
Works like it should
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem0 — works like it should; no work required by us humans.
I would recommend this to a friend Asus Blutooth Dongle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth connectivity was very buggie. Lost connection every couple of hours when synced to a bose mini. Gave me more of a headache rather than a solution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the connection. Have you tried using a different USB port? Please attempt to re-install the driver from our support site as well. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Mluv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this device is ok. I brought it to be able to connect my laptop to my tv & my earbuds. I had a difficult time trying to connect. Once that was done it’s been working well.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
SO#2&3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked successfully as required in the system where used.
I would recommend this to a friend Does not work on PS5.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure this works fine on PC but fix your search so that it does not come up for PS5 compatable. Huge waste of time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Best small Bluetooth adapter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Bluetooth adapter for any computer, but specifically for a laptop since it's very small.
I would recommend this to a friend- Pros mentioned:Ease of use
Good device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install and it works very well. worth the price.
I would recommend this to a friend - Pros mentioned:Compatibility
Works with Xbox controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Bought this to use with my PC and Xbox controller.
I would recommend this to a friend