Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Range
Works great out of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just plug and play, no drivers needed. Has good range.
I would recommend this to a friend Super nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super good never loses connection to any of my devices
I would recommend this to a friend- Pros mentioned:Ease of use
I was able to connect my Cricut Joy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to connect my Cricut Joy with no hassle.
I would recommend this to a friend - Pros mentioned:Bluetooth
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product did exactly as advertised.
I would recommend this to a friend - Cons mentioned:Signal strength
Weak signal
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need more powerful signal it’s fairly weak for the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear XtremePCGamer ,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2104015800-0006] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Wasn’t what I wanted but worked
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for something that would be able to inject packets and thy is wasn’t it. But while I used it, I did see an increase in wifi range.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike, I'm truly sorry to hear that this device did not meet your expectations. This is absolutely not the kind of experience we want any of our customers to have. If you should have any other technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
My Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work, I do not know if it's ny computer, but it's not working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joesph W,
We're sorry to hear that the ASUS Bluetooth USB Adapter is not working with your PC, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2106010820-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Cannot install ASUS USB-BT500 Bluetooth adapter successfully - https://www.asus.com/support/faq/1043965/
Won’t last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprised at how many good reviews there are. Maybe it’ll last long enough to make you happy and leave a good review, but after 3-8 months it’s going to start slowly burning out. At first I noticed a drop in responsiveness of my game controller, and then it began periodically dropping the connection of my controller, my headphones, everything, especially if I moved in the slightest. I troubleshot everything and can assure it’s the quality of the dongle at issue here. It will not hold a connection anymore even if I’m right next to the dongle.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacob S,
We sincerely apologize for the connectivity issues you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not great for low-lag gaming so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work okay but performance using an xbox controller seems lacking. Not sure if it's the controller or the dongle to blame though.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the performance. Have you tried to re-install the driver? Is it able to work with other Bluetooth devices? I'm happy to troubleshoot further, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Work fine
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for using my headphone on my desktop, the connection will lack when I move. The sound quality not the same as my laptop or iPhone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the connection is not stable. Have you tried to re-install the driver? Have you tried to use a different headset? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Sounds like a tin can on a string
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these and am using them on two different computers with three different Bluetooth headphones and they all randomly disconnect and sound worse than an old school telephone when they are connected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear tediffer ,
It's unfortunate to hear that you are experiencing a issue. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2104015800-0008) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
USB adapter review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good buy didn’t break as fast as I thought and still isn’t broken
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JosephL
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105013668-0026) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
ASUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to make a very basic PC have the ability to connect to a bluetooth device. It didn't work with the computer and I'm still trying to figure out why. After trying to download the driver (or whatever) I gave up for a while as the driver didn't download and the whole set up really wasn't worth the time. I don't recommend this product or buying anything from ASUS. I have never had a favorable experience with this company
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RonG,
We do understand your disappointment with the product and the inconvenience this may have caused.
To successfully use the device, please verify if the PC does meet the system requirements of the Bluetooth adapter. If the PC does meet requirements, check if the OS and chipset drivers for the computer are up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It worked but not as I hoped it would to work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I connected the device and attempt watch a video and there was a lag, lips and voices were not in sync, so it was a bust!
No, I would not recommend this to a friendStill not perfect bluetooth
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, but bluetooth audio isn't perfect. Sometimes I have to delete and ready headphones or my airpods because of bad audio quality.
No, I would not recommend this to a friendBeware.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works like advertised. Just beware some computers may not except this device it works fine on my desktop but my laptop won’t accept it.
I would recommend this to a friendDid not work with Windows 7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with older computer (running on Windows 7). Had to buy another device to give my computer Wi-Fi capabilities.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Travisfam, Certainly, we understand your disappointment with the device and I must apologize for the inconveniences this has caused. Unfortunately, this device isn't compatible with Windows 7. If you have any other concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
My review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but I bought it thinking I could hook up and play multiple speakers around the house at the same time and it die not do that.
I would recommend this to a friend
IT WORKS BUT
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT WORKS BUT TERRIBLE DELAY WITH MY HEADPHONES DEF NOT FOR GAMING.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sawena,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. This is not a device for high-end gaming and will not suffice for prolonged gaming, however you can run some older titles on it with little to no tweaking. It is mainly marketed for Internet use, movies, basic photo editing and casual gaming.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105013668-0025) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Cons mentioned:Signal strength
DOES ANYTHING WORK?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To sum up this review in one word: garbage. This adapter is 100% garbage. It worked once and then was unable to pair with my earbuds a second time. The signal kept dropping and then the cap broke off when I tried to remove it from the USB port. Now I can't even return it. Thanks for nothing, Asus and Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CWS1, We appreciate you sharing your feedback on this device as this will aid in any improvements that need to be made. I'm sorry to hear that this has happened. Please send us an email at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support