Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Not terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but the range isn’t far that’s my only complaint I use it to play with a controller wirelessly on pc
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jordan G,
We appreciate you sharing your feedback on this model. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email atcustomerloyalty@asus.com and provide the case number "N2108018926-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Signal strength
Worked but it didn't
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked in the beginning, however, the strength of the signal is compromised. We have a small home, less than 900 SQ, so all rooms are close and this will start breaking up once you leave the bedroom. I guess the walls and other electronica interfere with the signal.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear kellymg02,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the link to install the driver below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2106009214-0017).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/supportonly/usb-bt500/helpdesk_download?model2Name=USB-BT500
Transmitter not a receiver.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a bluetooth receiver. It's not. It's a transmitter. Returned it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Whozat,
We're sorry that this model did not meet your expectations. For more information on our products and services, please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
ASUS usbbt500 Blue Tooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in and added it in windows. Works as described
I would recommend this to a friend Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it by mistake. I thought was for the wireless internet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mbindula F,
We are happy to hear that you are pleased with the adapter. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the adapter continues to work normally and that you enjoy using it. If you require any further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2108018926-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Bluetooth
Great adapter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints about this. It has Been a great adapter.
I would recommend this to a friend - Pros mentioned:Overall performance
Powerful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful lil guy! Great product. No issues what so ever.
I would recommend this to a friend - Pros mentioned:Overall performance
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should. I would buy again if needed too.
I would recommend this to a friend Pres.&CEO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However, I must have lost same. Sorry. I 'll keep looking for it. Sooner or later it will be found.
I would recommend this to a friend- Pros mentioned:Overall performance
Very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work’s as advertised. With the price good buy if needed
I would recommend this to a friend - Pros mentioned:Range
Works great out of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just plug and play, no drivers needed. Has good range.
I would recommend this to a friend Super nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super good never loses connection to any of my devices
I would recommend this to a friendreview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what i expected i bought it because a diffrent website advertised it as something else but at least i can use it for other things
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zenia,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105013668-0020) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
I was able to connect my Cricut Joy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to connect my Cricut Joy with no hassle.
I would recommend this to a friend - Pros mentioned:Bluetooth
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product did exactly as advertised.
I would recommend this to a friend It’s ok for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok but just be in range but it was ok for the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are happy to hear that you are pleased with the Bluetooth USB Adapter. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2108018926-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wasn’t what I wanted but worked
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for something that would be able to inject packets and thy is wasn’t it. But while I used it, I did see an increase in wifi range.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike, I'm truly sorry to hear that this device did not meet your expectations. This is absolutely not the kind of experience we want any of our customers to have. If you should have any other technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Signal strength
Weak signal
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need more powerful signal it’s fairly weak for the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear XtremePCGamer ,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2104015800-0006] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working 3 days later..................................
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NathanJ,
We certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Should you need assistance sending the unit in for warranty service, you can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
IT WORKS BUT
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] IT WORKS BUT TERRIBLE DELAY WITH MY HEADPHONES DEF NOT FOR GAMING.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sawena,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. This is not a device for high-end gaming and will not suffice for prolonged gaming, however you can run some older titles on it with little to no tweaking. It is mainly marketed for Internet use, movies, basic photo editing and casual gaming.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105013668-0025) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support