Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Asus What??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I can say so far is a finally gave up on trying to download the driver. It's extremely frustrating. At some point I'll contact tech support. But my life is too fast and busy to be bothered right now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JimM,
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing difficulty downloading the driver. To download the file successfully, please check if your PC has access to a working wireless router and internet service is working properly.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Could have better range!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is not the best on this as we had our speaker about 15 feet from the computer and it was cutting out until we put it closer.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trobl,
We are truly sorry for the issue you have with the range of this model and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Works okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works okay for what it is, but devices like my controller or speaker tend to disconnect even if I'm right next to the receiver.
No, I would not recommend this to a friendDon't Know
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot review this item as I had to return and exchange it as I purchased it by mistake. Had to get a wifi adapter instead.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wally,
Thank you for clarifying that you purchased the unit by mistake. I understand that you have returned it and purchased the correct product, but if you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2105013668-0001 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Awful Windows 10 support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this if you have a windows 10 PC. After rebooting, it stops working unless I uninstall the drivers through device manager, and then have windows reinstall them by unplugging the device and plugging it back in (it took me a few tries to find this method). Just seems like a case of awful driver support from either Asus or Windows. Only giving it a two star because once the device is actually usable, it's OK.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you are having issues with the driver, this must be frustrating. Are you seeing any error code in the device manager? Are you on Version 1.0.0.4? If not, you can locate from the URL below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers and tools: https://www.asus.com/us/Networking/USB-BT500/HelpDesk_Download/
Good not what I need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for the function I needed it for. Unfortunately I ended up returning.
No, I would not recommend this to a friendBought this on a whim
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on a whim, maybe wasn't the best choice as it doesn't work as well as I'd like it to.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it doesn't work very well. This is not the kind of experience we want any of our customers to have. Is it not connecting? If you have driver-related issues. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1043965/
Not universal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with our tv. No telling where it works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, certainly this adapter does not work in most devices. It is mostly marketed for Windows and Linux. I will be letting the related department know about this concern for continuous improvements to the product line. If you need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
spotty.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't have a very far range. other than that it keeps disconnecting and reconnecting.
No, I would not recommend this to a friendConnection Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not as great as I wanted it to be. The connection is spotty for my headset.
No, I would not recommend this to a friendMakes other dongle/bluetooth devices not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Attempted to use this as an adapter on my PC that doesnt have bluetooth functionality. Issue arose with the blue tooth adapter interfering with other direct to connect dongles for my mouse, key board and other assesories.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zach,
We sincerely apologize for the connectivity issue you're experiencing with the USB Bluetooth Adapter and for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS USB Wireless(Wi-Fi) Adapter FAQs - https://www.asus.com/support/faq/1053079/
Died after 2 months. Best Buy says No Return.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great to replace another cheaper brand of Bluetooth adapter that I had been using. The old adapter was getting flaky and not remember paired devices, forcing me to re-pair over and over several times each week, so I bought ASUS thinking it would be higher quality. Well, it worked for a little less than 2 months, and then stopped connecting to my bluetooth devices. The best buy website says it can no longer be returned, so I guess I'll have to go through the manufacturer for a replacement? I would not recommend this dongle. Get something with a better warrantee or pay the $5 for the extended warrantee and let Best Buy deal with replacing it for you when it dies.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you reach out to Best Buy support team so their technicians can look unto this issue and provide a resolution. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Won't work in modern Linux.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason I bought this was because according to it's documentation, it runs on Linux. What I either didn't see, or totally missed was it needs a Kerne between 2.x and 4.x. Modern LinuxMint/Ubuntu, and many others have been on Kernel 5.x for over a year (not sure of the exact age). I'm running 5.4 even though 5.8 is already available. After 3-4 emails back and forth to Asus, their bottom line is they don'e, and probably won't support any thing newer than 4.x. Searching online for a fix, it appears that maybe ONE person thinks they have it running....sometimes, and then only after rebuilding the Kernel, not something I want to attempt. Bottom line, brought it back to BB for a full refund and some lucky windows type will get a nice discounted bargin. Very disappointing since I have an Asus mobo and thought it'd probably be compatable...wrong. Suggestions if anyone has one to recommend for Mint 20 / 5.4 kernel.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for your feedback, I'm truly sorry to hear that it does not work in the latest Linux version. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice products with a good value and good quality too
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hano,
Thank you so much for the feedback on the product, we truly appreciate it. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Major connection issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My unit was either defective or this thing is a piece of garbage. After plugging it in and downloading the drivers from ASUS's website, windows recognized the device and everything seemed fine. Once I started connecting stuff, it all went downhill. I connected my wireless earbuds, but within roughly 30 seconds I will start to lose connection on either side before they disconnect completely. This happens every time I try to connect them. I also tried connecting a wireless game controller. It would connect fine, but the moment I input anything It will immediately stutter and disconnect. To make sure it wasn't just those two, I tried connecting a wireless mouse, and sure enough, the same thing happened. Again, I could have just received a defective unit, but I'm pretty disappointed. I already tried reinstalling the device and drivers 3 different times to no avail. Hopefully ASUS sees this and it can get sorted out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connection issues you're having with his model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Didn't work!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the instructions including downloading the latest drivers. Including restarting the PC. Did not see this as part of the sound settings. Called tech support. Tries swapping usb ports uninstalling and reinstalling the driver both restarting the computer. She said it was a defective unit/
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nascarmilt,
We're sorry to hear that the USB Network Adapter you received is defective. We apologize for any inconvenience this may cause. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity is not always solid, bluetooth mouse lags at times
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the connection is not always stable. This can happen at times due to the RF interference with other appliances. Please ensure to keep adapter away from Wi-Fi devices with 802.11g or 20MHz only, 2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss. If you have any other technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Average
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but its price is a little more than what it should cost
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, if you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Decent but not good range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok bluetooth chip driver installed itself which was really nice.
No, I would not recommend this to a friendasus chip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had went out after two months. but worked well while it lasted
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the adapter went out after 2 months. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to use it in another computer? Please attempt to re-install the driver. If you wish to troubleshoot further, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support