Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Not great for low-lag gaming so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work okay but performance using an xbox controller seems lacking. Not sure if it's the controller or the dongle to blame though.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the performance. Have you tried to re-install the driver? Is it able to work with other Bluetooth devices? I'm happy to troubleshoot further, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Work fine
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for using my headphone on my desktop, the connection will lack when I move. The sound quality not the same as my laptop or iPhone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the connection is not stable. Have you tried to re-install the driver? Have you tried to use a different headset? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to make a very basic PC have the ability to connect to a bluetooth device. It didn't work with the computer and I'm still trying to figure out why. After trying to download the driver (or whatever) I gave up for a while as the driver didn't download and the whole set up really wasn't worth the time. I don't recommend this product or buying anything from ASUS. I have never had a favorable experience with this company
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RonG,
We do understand your disappointment with the product and the inconvenience this may have caused.
To successfully use the device, please verify if the PC does meet the system requirements of the Bluetooth adapter. If the PC does meet requirements, check if the OS and chipset drivers for the computer are up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It worked but not as I hoped it would to work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I connected the device and attempt watch a video and there was a lag, lips and voices were not in sync, so it was a bust!
No, I would not recommend this to a friendStill not perfect bluetooth
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, but bluetooth audio isn't perfect. Sometimes I have to delete and ready headphones or my airpods because of bad audio quality.
No, I would not recommend this to a friendBeware.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works like advertised. Just beware some computers may not except this device it works fine on my desktop but my laptop won’t accept it.
I would recommend this to a friendWon’t last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprised at how many good reviews there are. Maybe it’ll last long enough to make you happy and leave a good review, but after 3-8 months it’s going to start slowly burning out. At first I noticed a drop in responsiveness of my game controller, and then it began periodically dropping the connection of my controller, my headphones, everything, especially if I moved in the slightest. I troubleshot everything and can assure it’s the quality of the dongle at issue here. It will not hold a connection anymore even if I’m right next to the dongle.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacob S,
We sincerely apologize for the connectivity issues you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Did not work with Windows 7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with older computer (running on Windows 7). Had to buy another device to give my computer Wi-Fi capabilities.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Travisfam, Certainly, we understand your disappointment with the device and I must apologize for the inconveniences this has caused. Unfortunately, this device isn't compatible with Windows 7. If you have any other concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
USB adapter review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good buy didn’t break as fast as I thought and still isn’t broken
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JosephL
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105013668-0026) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Maybe works, most likely not
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely useless. Can't stay enabled much of the time, and even when it DOES decide to work, it cuts out if I walk 10 feet away from the computer. Have tried this on the USB3 ports, the USB2 ports, unreliable regardless of what I try.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jelabare,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing unreliable connection using this USB Bluetooth adapter. To resolve this, ensure your PC is compatible with this adapter and your Bluetooth device is working properly. Additionally, if your PC is compatible, ensure Windows and the chipset driver for your PC are up to date. Since this adapter has a range of 33 feet, a device that is 10 feet away should not have a connection issue unless the Bluetooth device is not working properly, or wireless devices close to your PC is causing RF noise or wireless interference.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
My review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but I bought it thinking I could hook up and play multiple speakers around the house at the same time and it die not do that.
I would recommend this to a friendSounds like a tin can on a string
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these and am using them on two different computers with three different Bluetooth headphones and they all randomly disconnect and sound worse than an old school telephone when they are connected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear tediffer ,
It's unfortunate to hear that you are experiencing a issue. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2104015800-0008) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Compatibility issues depending on your device
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only showed a few items in Bluetooth. Tested products that have bluetooth and did not show up. Added an internal bluetooth which worked perfectly! This may not work on desktop builds depending on your motherboard. MIght be good for Laptops.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Grixx,
Thank you for sharing your experience with the ASUS USB-BT500 Bluetooth 5.0 Adapter. We’re sorry to hear that it did not detect all Bluetooth-enabled devices as expected, and we appreciate your observation regarding its performance on desktop builds versus laptops. Your feedback is important and will be forwarded to our product team for review. Insights like yours help us improve compatibility and user experience across different system configurations.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2105003775-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Signal strength
DOES ANYTHING WORK?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To sum up this review in one word: garbage. This adapter is 100% garbage. It worked once and then was unable to pair with my earbuds a second time. The signal kept dropping and then the cap broke off when I tried to remove it from the USB port. Now I can't even return it. Thanks for nothing, Asus and Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CWS1, We appreciate you sharing your feedback on this device as this will aid in any improvements that need to be made. I'm sorry to hear that this has happened. Please send us an email at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Could have better range!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is not the best on this as we had our speaker about 15 feet from the computer and it was cutting out until we put it closer.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trobl,
We are truly sorry for the issue you have with the range of this model and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Works okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works okay for what it is, but devices like my controller or speaker tend to disconnect even if I'm right next to the receiver.
No, I would not recommend this to a friendAwful Windows 10 support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this if you have a windows 10 PC. After rebooting, it stops working unless I uninstall the drivers through device manager, and then have windows reinstall them by unplugging the device and plugging it back in (it took me a few tries to find this method). Just seems like a case of awful driver support from either Asus or Windows. Only giving it a two star because once the device is actually usable, it's OK.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you are having issues with the driver, this must be frustrating. Are you seeing any error code in the device manager? Are you on Version 1.0.0.4? If not, you can locate from the URL below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers and tools: https://www.asus.com/us/Networking/USB-BT500/HelpDesk_Download/
Don't Know
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot review this item as I had to return and exchange it as I purchased it by mistake. Had to get a wifi adapter instead.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wally,
Thank you for clarifying that you purchased the unit by mistake. I understand that you have returned it and purchased the correct product, but if you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2105013668-0001 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Asus What??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I can say so far is a finally gave up on trying to download the driver. It's extremely frustrating. At some point I'll contact tech support. But my life is too fast and busy to be bothered right now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JimM,
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing difficulty downloading the driver. To download the file successfully, please check if your PC has access to a working wireless router and internet service is working properly.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
My Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work, I do not know if it's ny computer, but it's not working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joesph W,
We're sorry to hear that the ASUS Bluetooth USB Adapter is not working with your PC, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2106010820-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Cannot install ASUS USB-BT500 Bluetooth adapter successfully - https://www.asus.com/support/faq/1043965/