Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Good Deal
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device, though a little pricier than others. I tried the Insignia one first and had driver issues. Returned that and got this one. No issues at all
I would recommend this to a friendusb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ended up returning it because it did not work for my ps4 console.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ricjames21,
I'm sorry to hear about your experience, that certainly sounds like a frustrating situation. As you noted, this device does not support the PS4, it is intended for Windows 10 and Linux based PCs. I understand that you have returned the unit, but if you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2101034491 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Specifications: https://www.asus.com/us/Networking/USB-BT500/specifications/
Doesn't work too well with AirPods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on other reviews I read I thought that this would work better. I am using it in a PC to connect to my AirPods. The connection cuts in and out quite often. I updated to the latest driver and still have issues. AirPods work perfectly with my older MacBook though - go figure.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrEballz,
We are truly sorry for the issue you're having with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
would not recomend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with both windows and a chromebook, dropping connections not being recognised, etc
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MMencke,
We sincerely apologize for the connectivity issue you've faced with the USB Network Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the most suitable products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2106010820-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
Driver Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manual driver installation sucks, but not as much as it quite literally ALWAYS needing to be unplugged and replugged before taking any device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stephen B,
We sincerely apologize for the connectivity issue you're experiencing with the ASUS USB-BT500 Adapter and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2105003775-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS USB Wireless(Wi-Fi) Adapter FAQs - https://www.asus.com/support/faq/1053079/
Okayish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get it to work with console controllers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .For troubleshooting help, please reach out to ASUS Support either by phone, chat, or email. https://www.asus.com/support/ You can also find us on Twitter @AsusHelpUS.
Not usable for my purpose
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this so that I could connect my hearing aids to my computer. It's not working very well. I get a loud roaring sound in my ears, then it will clear up for a bit and then the roaring came back. Very well could be the hearing aids problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott,
We do understand the inconvenience thi may have caused.
To use the Bluetooth adapter successfully, please verify if the computer and the hearing aid meets the system requirements of the adapter.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Doesnt work with PS5 Pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt work with my PS5 as I was told. Returned it. Might be fine for a computer?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisA,
Thank you for your comment.
We certainly understand the inconvenience this may have caused if this USB Bluetooth adapter didn't with your PS5 PRO. This adapter was not designed to work directly with the PS5 or PS5 PRO. If you need more information or further assistance with this Bluetooth adapter or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
My PC does not recognize it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably something with my PC, which did not come with a bluetooth card. I was hoping this would let me transmit to my bluetooth speaker, but my PC simply would not recognize it. Had the same problem with two other USB bluetooth adapters.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WYPines,
We do understand your disappointment the inconvenience this may have caused you if you are having issues or difficulty with Bluetooth connection.
To resolve the issue, please verify if the PC meets the system requirements of the BT adapter. If it does, please ensure Windows an the chipset driver for the PC are up to date. Verify if the Bluetooth device is working properly and the battery has ample amount of charged life and device is powered on.
To setup successfully, please select the Start button > type Bluetooth > select Bluetooth settings from the list. Turn on Bluetooth > select the device > Pair. Please follow instructions in order to connect successfully.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for what I needed it for. My television wasn't compatible for it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrainJ,
Thank you for your comment.
We do understand the inconvenience this may have caused if the USB-BT500 adapter did not work due to compatibility issue. Should you need further assistance with this Bluetooth adapter or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad choice for bluetooth keyboards
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a reliable bluetooth for keyboards. Audio works fine, but there seems to be a glitch where it just stopped responding OR the same character keeps getting entered into my document for five seconds. Very frustrating!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the Bluetooth adapter. Have you re-installed the drivers and try to use a different USB port? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Stop asking for reviews.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been asked to revie this item for months after puchase, probably 20 times now. It was cheap and functions.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrianO,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105003775-0022) for us to better assist you.
Thank you for choosing ASUS!
Saskeia
ASUS Customer Loyalty US Support
Mediocre product and poor store management
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not improve range over the store brand variant that physically fell apart over the course of normal use. Management also fired the very helpful associate who helped me with this purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alvin,
Thank you for reaching out.
We do understand your disappointment and the inconvenience this may have caused if the device didn't improve WIFI coverage. To resolve the issue, check if the the PC meets the system requirements of the Bluetooth adapter. If does meets requirements, check if the USB port is working properly on the PC and the PC is getting an excellent signal from an established router and internet service is working properly and stable.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Lag
Doesn't work with a xbox controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are getting this for your xbox controller don't. I had so much input lag games where unplayable. I guess as a Bluetooth adapter it works just not for what I needed it to do
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it doesn't work correctly with your Xbox Controller. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to re-install the driver? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Isn't plug and play
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to use with my PS5 controller on PC. It will occasionally lose signal and I had to find drivers for it to work with
No, I would not recommend this to a friendBluetooth dongle always getting disconnected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth dongle always gets disconnected and showing as disabled in device manager. I downloaded latest driver from Asus website but still the same. I even return it and exchange it for another one but same result.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for bring this to our attention. We're sorry to hear about the unfortunate experience you're having with connection issues on this model. We would recommend that you reach out to us we can have our team look into this issue. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It fell apart
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a bluetooth receiver for a computer that doesn't have one. It works, but the cap came apart so now it's just a USB-A with exposed chipset.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Disappointed,
It's unfortunate to hear that your product not working. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2104015800-0005) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Best available for what I needed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good for wireless bluetooth bose headset I bought with my desktop computer for gaming although limited distance
I would recommend this to a friendPerfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pre installed bluetooth receiver in my pc that i replaced with the asus. Works perfectly, has a strong signal.
I would recommend this to a friendNot for headsets with microphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this is your trying to connect a headset with a microphone. Bad quality of sound when using the microphone. Everything else seems to work and it works fine if you have a Bluetooth headset and don’t want to use mic or it doesn’t have one. If your headset does have a mic you will need to disable it in settings for it to work correctly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RabittyBabitty,
We are sorry to hear about the issues you are having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support