Customer Ratings & Reviews
- Model:
- USBBT500
- SKU:
- 6428133
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the USB-BT500 Bluetooth 5.0 Adapter for its ease of use and reliable Bluetooth connectivity. Many appreciate its performance, compatibility, range, and reasonable price. However, some users have reported experiencing lag and issues with signal strength.
This summary was generated by AI based on customer reviews.
Works exactly as expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly plug and play, cant say that about most things these days. No additional downloads, its all on the USB
I would recommend this to a friendComplicated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device works for audio devices so far. It was hard to find the drivers for it to download. And it still will not do a data transfer. No pictures or videos or documents. Not to happy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are unable to transfer files, have you paired both devices? If your device has a built-in Bluetooth adapter, please disable it. Please refer to the link below to download the driver directly from our website. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/Networking-IoT-Servers/Adapters/All-series/USB-BT500/HelpDesk_Download/
Great until it stopped working abruptly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 5 months. Was great until then.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Efreet,
We do understand the inconvenience this may have caused you and your dissatisfaction with the product.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. To resolve the issue, please try reinstalling the BT driver and verify if the BT device connecting to the adapter is working properly. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally, plug n play right away. Works instantly. Easily discovers all of my devices. Highly recommend.
I would recommend this to a friendGood but delicate piece of equipment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good little product but the build isn’t perfect. The top cap that says “Asus” came off when trying to remove the USB drive from my computer. It easily went back on afterwards but when it came off, the antenna was visible and that’s not something you want to mess up. It is small so you must be a little delicate but other than that, it does what it needs to…after installing some software that’s compatible with your computer etc etc
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechHead,
We're sorry to hear about the unfortunate experience you had with your Bluetooth adapter. All our products go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2105013668-0022) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work. Wanted to hook up Bluetooth from the tv. Was told it would do that and no it won’t.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tammy R,
We're sorry to hear that you're having issues connecting the ASUS USB-BT500 Adapter to your television. Upon reviewing the specifications, this adapter is designed to add Bluetooth functionality to computers, primarily Windows and Linux systems, and isn't suitable for directly connecting to televisions. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/adapters/all-series/usb-bt500/techspec/
asus usb bt500 usb dongle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this are the perfect Bluetooth usb adpater for a pc and they do the job with no issues at all
I would recommend this to a friendTerrible product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY IT. This bluetooth disconnects constantly. I bought it so I could use a bluetooth mouse and keyboard and I need to buy a new one because every time it disconnects (which is every 5-10 minutes) I need to use a cord mouse to turn on and off the bluetooth to use it. It is a terrible product. I didn't open it until I can't return it, but for real do not buy it. I saw online terrible reviews and I wish I would have seen them earlier. It is a shame that bestbuy is selling this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ana1,
It's unfortunate to hear that your Bluetooth constantly disconnects. Have you tried to re-install the drivers? Please attempt to switch the USB ports as well. Please refer to the link below for the driver. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/Networking-IoT-Servers/Adapters/All-series/USB-BT500/HelpDesk_Download/
Do not suggest this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has caused more issues than it fixed. Asus drivers are required for it to function properly but still does not work well with a bluetooth keyboard from microsoft. Going to buy another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with the drivers. Can you reach out to us with more details on the issue you're having? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Driver Error
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my Win10x64 in hopes to replace a failing blue tooth adapter, but it just doesn't want to cooperate. Downloaded the proper drivers. Attempted to uninstall/restart numerous times. It appeared to install fine, until I'm met with "Driver error" every single time. I even tried different USB ports. No matter what I do, it doesn't work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Janb,
We do understand the inconvenience this may have caused if you are experiencing driver error during setup.
To successfully setup the Bluetooth adapter, please verif if the computer fully support the device. If it does, please check if Windows and the chipset driver for the PC are up to date. The Bluetooth works well with Windows default driver.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great USB Bluetooth Adapter!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, only plug and play, open Bluetooth settings, select add new device and ready!
I would recommend this to a friendUSB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work at all with the PlayStation 5 turtle beach headphones
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User430776,
We're sorry to hear that the ASUS USB-BT500 Adapter is not working with your headset, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Cannot install ASUS USB-BT500 bluetooth adapter successfully - https://www.asus.com/support/faq/1043965/
Broke within a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried un/plugging it, restarting my system, un/reinstalling drivers, and everything in between, but it refuses to work. Buy something else
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyle,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I'm sorry to hear that you're having this issue with the device. The following link below can be used as guidance to reset the device. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://support.myrepublic.com.sg/hc/en-us/articles/360009269054-How-to-hard-reset-my-ASUS-router-
USB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not function with Apple computer. Unable to accomplish task item purchased for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cavanaugh S,
We're sorry to hear that the ASUS USB-BT500 Bluetooth Adapter did not work with your Apple computer. Upon reviewing the specifications, the ASUS USB-BT500 adapter is officially supported only on Windows 8.1/10 and Linux, which means macOS users can run into compatibility issues. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105003775-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/adapters/all-series/usb-bt500/techspec/
Returned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chat agent said this would allow me to use on HDTV as an adapter to allow Bluetooth connectivity. Sometimes I wonder who they hire. I returned in the allotted time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience, and you had to return it. This is adapter is mostly capable of connecting via Bluetooth. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Won't Connect to BT Devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the installed dongle to connect with any of 6 BT devices. Disabled originally installed BT driver. Did the PnP, followed by a reinstall with a d/l driver from ASUS website. Rebooted, disable, reenabled, rebooted, No Go! The Win10 events log for the install of the ASUS driver reported "Device USB\VID_0B05&PID_190E\00E04C239987 requires further installation". Maybe something wonky with my Win10 system, or with the ASUS driver??? BestBuy easily accepted the return, without issue. Great merchant.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the driver, and it was unable to connect. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about the issues you were experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not wifi even though shows up in wifi search
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first listing that shows up for the search "wifi dongle" because it's sponsored. If you trust the search results, you'll order the wrong item unless you read carefully.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for informing us that the wrong product appears when searching for the USB Wifi Dongle. This feedback will be forwarded to our team for correction on the reseller's website.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2105003775-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just avoid this product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's great to add Bluetooth if you don't have Bluetooth on a device, but if you've ever used a device that had Bluetooth on it and then went to using this adapter, then you'd realize that it's a cheap product marketed at someone who didn't know that there are other options available. Just upgrade your system to something with integrated Bluetooth and you'll have a higher quality Bluetooth signal and higher quality system and a better price/performance value.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear McWeaver, It's unfortunate that this model does not meet your expectations, this is absolutely not the kind of experience we want any of our customers to have. We value your feedback and concerns as this will aid in any improvements that need to be made. We implore you to consider our brand if not for this particular product, then another that may also suit your needs. If you have any other concerns you can email us at "customerloyalty@asus.com" and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Junki
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt never get to work ignor 15th~ Decent a little pricy but hell what isn’t well worth it thou could of came with better packaging but product it’s self exaptable
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you couldn't get the adapter to work. This must be frustrating. Are you getting any notification whenever you input the adapter in the port? Have you tried re-installing the drivers from our support site? I'm here to assist you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
SO#2&3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked successfully as required in the system where used.
I would recommend this to a friend