Customer Ratings & Reviews
- Model:
- V500MVC-I51TB
- SKU:
- 6613706
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the V500 Desktop's smooth performance, compact size, and quiet operation. Many appreciate its easy setup and ample storage, along with strong wireless connectivity. The lightweight design is also frequently praised. While some users noted a limited port selection, the positive feedback on other features outweighs this concern.
This summary was generated by AI based on customer reviews.
Azus Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All went well; however, we had a lack of communication regarding the compatibility of my older monitor to the new computer.
I would recommend this to a friendNew computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price great service. No pressure from sales to buy more expensive computer
I would recommend this to a friendGreat computer Great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.extremely user friendly, very easy to set up, very quick response time
I would recommend this to a friendA lot of Bang for little Bucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast Hardware & a very good price!! I highly recommend this PC Tower.
I would recommend this to a friendSo fast for loading compared to the old one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really needed to upgrade for windows 11. I knew this would greatly shorten my startup time.
I would recommend this to a friendAsus desktop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer, great price, super service from Richard at the Danvers store geek squad.
I would recommend this to a friendWell made box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic desktop system that seems solidly made in a not-too-big box. Has the features I needed, including lots of USB and audio ports.
I would recommend this to a friendPoor performance by the Geek Squad.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, with the exception of the geek squad, they started but didn't complete the installation. I still do not know if my printer is compatible with the PC. No cables to the printer.
I would recommend this to a friendGreat Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I needed for the right price... Would buy another if I had the space.
I would recommend this to a friendDisk drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just discovered that I don’t have a disk drive. I did not know that when I bought it. I feel like I should’ve been told that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Linda G,
We apologize for any inconvenience caused by the absence of a built‑in optical disk drive on the ASUS V500MVC desktop. We understand how important clear product information is when making a purchase decision, and we regret that this detail was not made clearer at the time.
Your feedback is very valuable, and we will ensure it is passed along to the appropriate teams to help improve communication of product specifications for future customers.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506008249-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Mrs.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a new computer after our laptops died. Easy to use and set up.
I would recommend this to a friendPackaging terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Besides the packaging being all beat up, the computer is fine.
I would recommend this to a friend- Cons mentioned:Port selection
Desktop issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Port setup on front not best for for someone with big fingers. Spacing too tight.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph C,
Thank you for sharing your comments regarding the ASUS V500MVC Desktop. We understand that the product's design didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506008249-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice computer. I use it for my home office. Highly recommend.
I would recommend this to a friendGood Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product and excellent customer service. i will refer this to someone else.
I would recommend this to a friendasus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very nice and good quality , I really recon this product
I would recommend this to a friendGreat desktop computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast startup time .BEST desktop I have ever had.Very easy to set up.
I would recommend this to a friend- Pros mentioned:Overall performance
Poor Best Buy customer support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer did not come with included software. Best Buy customer support refuses to resolve because computer was purchased in store. They claim issue can only be solved by store personnel. Local store does not answer phone, call center will not have store reach out. Computer is good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rhode,
We sincerely apologize for the inconvenience you've encountered with your ASUS V500MVC desktop, particularly regarding the missing software and the challenges you've faced with the reseller's support.
To ensure this matter is properly investigated and resolved, please email us at customerloyalty@asus.com and include the case number "N2507006742-0006" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Died. Twice.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about two months, then wouldn't start up after being shut down. 11 days turnaround for resolder of RAM module (not terrible) and it worked... for two weeks. Then 22 days turnaround (on "expedited" service because it's a recurring problem - terrible) for motherboard replacement. It's still working three hours after firing up. Fingers crossed. Couldn't talk to Best Buy personnel by phone at all. Updates on text were slightly helpful but not great. Not a great experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JimL,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you started having issues with thos Desktop after two months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
new owener
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hard time with new window operator system. once i get use to it I think i will like it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2506008249-0005] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support