Customer Ratings & Reviews
- Model:
- V500MVC-I71TB
- SKU:
- 12293565
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
"Go To" Provider
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with the computer, the pricing, and the delivery service. As always, Best Buy continues to be my "go to" provider of electronics.
I would recommend this to a friendGood ASUS computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer with good price. Also provide WiFi connection.
I would recommend this to a friendgood choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new one and this one has been great like the features
I would recommend this to a friendWorks well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work from home and use this computer everyday with no issues.
I would recommend this to a friendReplaced my old computer with a new desktop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a "pre-owned" machine. It operates fairly well; still getting used to it.
I would recommend this to a friendDead in only 8 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this computer from bestbuy and it performed well for approximately eight months before it suddenly stopped working. The system now displays a red power button light that flashes twice every few seconds and will not boot. After troubleshooting, I confirmed that the power supply, memory, and hard drive are all functioning properly, which points to a likely motherboard failure. Unfortunately, my experience with customer support was extremely frustrating and difficult. No help! Given that the system failed in less than a year, I am very disappointed in both the product’s reliability and the support process. Based on this experience, I would never purchase another ASUS computer in the future period!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Louie,
Thank you for sharing your experience with the ASUS V500MVC desktop. We sincerely apologize for the system failure you encountered after only eight months of use and for the difficulties you faced with our customer support process. We understand the frustration this issue has caused, and we sincerely regret the inconvenience you experienced.
To ensure this matter is properly investigated and to assist you with potential repairs, we kindly ask that you email us at customerloyalty@asus.com and include the case number "N2507006742-0011" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to set up. Would recommend. Delivered on time.
I would recommend this to a friendHas not worked right since I got it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this desktop. It consistently needs to be restarted. When it's restarted, it loses connection with my peripherals, which means having to restart again and again until things like speakers are identified. When left idle too long it goes to sleep, which isn't an issue. However, when it wakes up again, not one program works correctly until it's shut down completely and turned on again. Not worth the money and definitely not worth the time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JUDIE,
Thank you for sharing your experience with the ASUS V500MVC Desktop. We sincerely apologize for the repeated restart issues and the difficulties you’ve faced with peripherals disconnecting and programs failing to function properly after waking from sleep. This is not the level of reliability we aim to provide, and we regret the frustration it has caused.
To help address these concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507006742-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues: https://www.asus.com/support/faq/1046480/
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i was looking for at a good price. Helpful counter person.
I would recommend this to a friendbreeze
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not as fast as I thought it would be but does the job good price
I would recommend this to a friendpurchase of computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good help from sales person. delivered on time transferred data from old computer
I would recommend this to a friendNot intuitive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer seems fine but isn't intuitive. Best Buy did not do a good job transferring data from the old computer and we can't do simple resets of defaults. We will try Geek squad to do things that were easy on HP.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jerry S,
We're sorry to hear that you're having issues transferring data from your old PC to the ASUS V500MVC Desktop and we apologize for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506008249-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
MyASUS - ASUS Switch - https://www.asus.com/support/faq/1046371/
MyASUS Frequently Asked Question (FAQ) - https://www.asus.com/support/faq/1050467/
Ill never shop with bestbuy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with bestbuy. Fedex placed at the wrong place and Bestbuy said they were replacing it then waited over a week to tell me nevermind its your problem. Ill never shop with bestbuy again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JustinT,
We’re sorry to hear that you did not receive your unit. In this situation, we recommend reaching out to Best Buy Support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2507006742-0016) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Bad PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It crashed just as soon as I took it home and turn it on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peakyblinders,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing system crash from the get-go. Since Windows 11 releases periodic updates, installing updates is required to resolve the system crash. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS V500 Desktop Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst computer I have ever purchased. I would not recommend this worthless machine to anyone. It is not what is advertised as performance is very lacking.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KathleenG ,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2507006742-0004] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
bad nic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The network interface card will not recognize my ethernet connection. Cannot connect to the internet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User815816,
We’re sorry to hear your ASUS V500MVC is not recognizing the Ethernet connection. To help resolve this issue, we recommend reviewing the steps in the troubleshooting guide linked below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507006742-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Computer Wired Network (Ethernet) Issues - https://www.asus.com/support/faq/1015740/
An OK machine.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive. And I can use it just fine even as a senior. However, I wish it had more than one hard drive.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear HelenB,
Thank you for sharing your experience with the ASUS V500MC Desktop. We’re glad to hear that you find it inexpensive and easy to use, even as a senior. We sincerely apologize, however, for the limitation of having only one hard drive, and we understand how this may affect your overall experience.
Your feedback is highly appreciated, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506008249-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support