Customer Ratings & Reviews
- Model:
- VG245H
- SKU:
- 5591926
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the VG245H monitor's picture quality, ease of use, and its suitability for gaming. Many appreciate the monitor's price and the fast response time, along with its adjustability and included speakers. While some users noted minor issues with lag, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Maybe it's defective?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this monitor so much, after a week I got my old Asus out and hooked it back up. The text is so bad (there is some kind of dark shadow to the right and what looks like missing pixels in the text) it gave me a headache to look at. It's impossible to get the color right. My picture looks great on the built in laptop monitor, but horrible on this monitor. Since we threw out the box, I can't send it back. I must have a defective one if everyone is giving it great reviews and I can't even look at it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the black pixel on your monitor. ASUS ensures all products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good resolution
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor has a good resolution and nice colors. The only problem is that sometimes the screen lost connection and you have to unplug it to get the image back.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Blazingblade02,
I'm sorry to hear that you are having connection issues with your monitor. That is absolutely not the kind of experience we want any of our customers to have. Have you tried using a different display cable? Does this behavior continue when the monitor is plugged into a different computer? If you have any general or technical questions, please email me at [email protected] and include case #N200751086 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Monitor Is pretty good and comes with a lot of useful features, but for this price I would recommend buying something with a higher refresh rate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sebas,
I'm sorry to hear that you are unsatisfied with the price of this monitor. This is certainly not the kind of experience that we want any of our customers to have. I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2101041519 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
not as crisp as others
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this during Covid for work at home. Returned it as it just did not look as good as I had hoped. Went with an HP VH240a instead and really like it.
No, I would not recommend this to a friendbad pixels after only a few months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my monitor in March, 2020 so I can work from home. In May or June I noticed a line of red pixels down the left side of my screen. I tolerated that, rather than trying to get it fixed, as I need my monitor to do my job, and can't be sending it off somewhere to be repaired. Now, there is a single green pixel in the middle of the screen, in addition to the red line. How can I get this fixed? I can't not have a computer screen, I need to do my job... very disappointed to pay almost $200 and have it not even last a year without issue. I feel stuck because I can't send it anywhere and be without a screen when I need it 9-5, Mon-Fri.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the bad pixels on the screen. This must be frustrating, usually our repair time is 7-10 business days. I'll try my very best to assist you with this matter, feel free to reach out to me at [email protected] and provide this link for reference. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Gaming Monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice monitor for gaming but not for reading documents if using it for work. Nice ability to raise our lower height.
I would recommend this to a friendGreat monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was bought for my teen for christmas he was so excited got with gaming computer great cuatomer service easy pick quick order time will buy again
I would recommend this to a friendGreat Monitor
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but image is not clear at all. Great second monitor
I would recommend this to a friendReturned quickly and with good reason
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldnt turn it on. And to me that should be the easiest thing to do. So i returned it and got one that i could. Hot chat.
No, I would not recommend this to a friendDecent for price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor is decent and has great features for editing but for some reason picture just isnt as crisp
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Fair monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay monitor, although I'm not blown away by the picture quality. I have an older curved 27" samsung monitor that looks alot better for gaming.
No, I would not recommend this to a friendGreat picture but lousy software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture, clear and crisp, but the SmartLogic or whatever to set the TV up is terrible! Spent over 2 hours on the phone with 3 different techs after I already wasted an hour working on it by myself. Finally had to use my old DVD player to get on the home WiFi just to access Netflix and the rest. Don't buy this unless you have extra equipment laying around because even the manufacturer's techs who come in the back door to diagnose it cannot figure it out.
No, I would not recommend this to a friendunimpressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. The colors are washed out and not vivid. I changed many settings, but I could never get the picture quality to even decent. I bought this in a pinch, so I don't have the time to return it. If I had time, I would have returned it and bought something different. I buy A LOT of monitors. I just had never purchased this model. VERY VERY unimpressed.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the color not vivid. This must be frustrating, please attempt these steps:
Reduce resolution to find the best resolution for picture
go to monitor's OSD -> adjust contrast and brightness until the picture looks great
Calibrate monitor using WIndows' color calibration for best picture
Got to monitor's OSD -> GameVisual -> Scenary Mode or sRGB mode
If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Green dots on screen right out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor, it was damaged right out of the box and had green dots on screen. I tried the green dot removal steps but nothing work so I returned it. I went for the other ASUS 24” 144hz monitor that’s roughly $279.99. The brightness of the other monitor is better, color is slightly better and viewing angles seem better. Also has slightly better speakers and more premium built compared this cheaply built monitor. Although my friend has this monitor and had no problems with his. So I can only recommend this if you really want something really affordable. I would give it at least 3 stars but having defects upon opening the box isn’t except able
I would recommend this to a friendTerrible monitor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor was great for a little, but a month into simple use, 3 dead pixels appeared. After like a month or so, 2 more dead pixels appeared. My current use with this product has been a terrible experience. I'm sitting with this product with at least 8 big dead pixels scattered throughout the screen. Asus has gotten a bad repetition for their products, and I see why. Do not buy this monitor if you're looking for long term use. AND IT WASN'T EVEN AT 144hz,
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the dead pixels on the screen. ASUS ensures all products are manufactured with materials that comply with the industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem.
If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great basic monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this as a second screen for my laptop. It does its job well. Just wish it had better sound quality.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear voicek82,
I'm sorry to hear that you are unsatisfied with the sound quality of your display. This is absolutely not the type of experience we want any of our customers to have. I will forward your feedback to the product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200352030 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
A decent monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this was a decent monitor, although the resolution is not great. The refresh is good though...I think.
I would recommend this to a friendI like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the monitor, its great for PC gaming, but I play on console and its not very good of a monitor for console gaming
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its working good, but it will occasionally it will turn into a green blur might need to return it.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great until only 3 months Okd
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An unbearable tiny but, unbearable cline green/blue right down the middle. Still covered buy ASUS but expected better by their name alone. Beautiful picture until then.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the screen. This must be frustrating, can you please send us an image at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
