Customer Ratings & Reviews
- Model:
- VG245H
- SKU:
- 5591926
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the VG245H monitor's picture quality, ease of use, and its suitability for gaming. Many appreciate the monitor's price and the fast response time, along with its adjustability and included speakers. While some users noted minor issues with lag, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Mehh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker has issues ... don’t stay on... other than that pretty cheap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the speaker. Can you please provide us with more details on the issues you're having with speaker? We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It’s good but developed a dark spot after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It developed a dark spot after only a month and a half.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We appreciate you for taking your time to provide this information. We want to extend our sincerest apologies for any inconvenience this has caused you and the bad experience you have had with the device. We understand your disappointment with the device. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure the information provided will be noted and we will do some investigations regarding to this issue to ensure there is no recurrence of the issue.We are recommending to have the unit sent in for servicing. We certainly value your feedback. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. We’re here to help you and all others with these issues,Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Black screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen just suddenly froze. It stopped moving and I have to turn off the power, when I try to turn on the computer, the screen just don't turn on and I have to try it multiple times, the longest time that it took is about an hour.
No, I would not recommend this to a friendComputer monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately it was too small. I needed one larger.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you had with this model. We do have other models with different sizes. If you wish to discuss the matter with us, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
I still haven’t gotten my product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My product says it was delivered yesterday but I don’t have it! >:(
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear David,
I'm sorry to hear that you still haven't received your monitor. That certainly sounds like a frustrating experience. I recommend getting in touch with Best Buy Customer Service or your shipping company to inquire about the status of your monitor. If you have any issues with the product itself, please reach out to me at [email protected] and include case #N200401214 in your email for reference. I'd be happy to answer any general or technical questions you may have.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Totally sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve bought this monitor on 8/11/2020 and now it is 9/15/2020 and the screen keeps on randomly going black and I wanna return it but they said it can be up to 15 days
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the monitor randomly goes black. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage.
I'm here to troubleshoot this matter with you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Speakers, Viewing angle
Excellent budget gaming monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for a new monitor to hook up to my XB1X. I am an avid FPS player and the monitor I was using was old and didn't have a fast response and refresh rate. I was looking specifically for a TN monitor with 1ms that was higher than 60hz. I didn't mind if it was FHD or QHD, as at 24 inches you're eye won't really tell the difference; especially on a TN panel. I have a 4k tv for casual gaming. I came across this and decided to give it a shot. There was a 144hz model that was roughly $120 more than this one, but 75hz is more than enough for console gaming. So far I am very satisfied with this monitor. I'll list my pros and cons. Pros: - Sleek and beautiful design - Feature packed: FPS counters, Cross hairs, tons of picture settings, blue light filtering, tracer settings, etc. - Nice adjustment screen. Tilts, rotates, and has a good low to high height. - TN panel with surprisingly high detail. Very fast, no color tearing, motion blurring, or ghosting. Cons: - No handbook for learning all the buttons and menu options - Viewing angle isn't the best, but you should in front regardless so it won't matter - Avoid the built in game modes, you can tweak the picture yourself to make it much much better. - Speakers aren't at all impressive, but I use headphones so it's not at all an issue for me. That's really it. Overall it's fantastic. I am very impressed with this monitor. Here are my recommended setting for gaming: - Use the scenery picture setting, turn the contrast down to 75, put trace free on 80, avoid using vivid pixels. That's generally it. Enjoy! P.S: Amazing for CoD, Halo and BF.
I would recommend this to a friend Giving Aces to ASUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was new to PC gaming, so I was looking for something simple and practical when I found this ASUS monitor. It has good graphics, and I love that it has a built in speaker! With VGA and HDMI options, along with the built in speaker, it makes it great for traveling too! I can bring my Xbox, PlayStation, or Switch with me on the trip, hook it up to the monitor, and play away! Keep in mind that since it is a built in speaker, the sound quality is not outstanding, but if your a simple gamer like me who doesn’t play a lot of sound intensive games, then this ASUS monitor does the job.
I would recommend this to a friendCustomer /service ls terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asus customer service is the worst. I will never buy another Asus product because of it. The monitor is actually ok but hard too install and calibration has been impossible . The pdf user guide is not helpful and after 3 hrs on 2 different calls to support- I am completely frustrated.
No, I would not recommend this to a friendPoor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason why my review is poor is due to the service I received and the issues with BestBuy, the item is ok but will never purchase anything else from BeatBuy ever again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience with the service, this must be frustrating. If you need any form of technical assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Don't buy a computer monitor at a TV Store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than one month the monitor lost clarity. Mouse movement would leave tails and letters had shadows. Best Buy would not exchange or even store store credit. They said I had to ship back to the manufacturer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i first got the monitor it was terrible the quality was terrible and only ran up to 60Hrz when it was supposed to run up to 75 which was disappointing it was easy to use but very poor quality
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear about the quality of the monitor. Please update your GPU driver to the latest, check the cables (HDMI / DP), and set the refresh rate to 70Hz with 1920x1080 resolution. If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
no hdmi, vga doesnt work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it did not come with an hdmi cable (triple checked everything) and the vga cable does not work no matter what i try to do
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that it did not come with an HDMI and the VGA was unable to work. What you've experienced was not intentional and this was a random case. You can reach out to your place of purchase for a replacement. If you have any issues, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Broke after 4 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 4 weeks but just noticed a pixel out in the middle of the screen. Assume it's covered under warranty, we'll see.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear that your monitor broke. We would recommend sending us pictures of your display so we can have our team look into this issue. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Maybe just this on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for a while but red dot appeared in the middle of the screen, seems to be a pixel issue. Would like to exchange it but due to the current situation seems not possible.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are terribly sorry to hear that a red pixel appears on your screen. What you've experienced was not intentional or representative of our brand. We would certainly recommend that you reach out to your place of purchase for a replacement. In the event that you need technical assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refresh speed is embarrassing - the monitor struggles to keep up with scrolling!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with the display on this model. All products by ASUS undergo intensive quality control testing and inspections before shipping. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Heartbroken for my child
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went completely out after a year. Too expensive to replace on a whim in our family
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great price great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a triple monitor setup and this one I use for editing and design. It’s great for that quality is awesome
I would recommend this to a friend Stuck Pixel just out of the 15 day return window
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a stuck pixel that showed up just outside of the return window for Best Buy. I now have to go through Asus to get this fixed. Lame.
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year of normal use and it is blinking and all the buttoms are pressing themselves
No, I would not recommend this to a friend
