Customer Ratings & Reviews
![ASUS VivoBook
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Fn SonicMaster](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/2e88b762-7583-4abc-a40e-39f98b862818.png)
- Model:
- X1407QA-V14.X116512
- SKU:
- 11580538
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the laptop's overall performance, portability, and speed, noting its ability to handle multitasking smoothly and its excellent speed. The battery life and sleek, modern design also receive positive feedback. However, some customers have expressed concerns about the screen quality, reporting occasional freezing issues.
This summary was generated by AI based on customer reviews.
This is the worst laptop I have ever owned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the first day I bought it, it has given me nothing but issues, Its slow, expensive, and annoyingly thin. ASUS had to have been on some illegal substance when they made this, because never in my life have I owned a laptop that has been more annoying than this. I do not care for all the AI features, I hate how thin it is, it makes it impossible to hold with one hand without clicking and holding down on the track pad, because of how thin they made it. The battery barely lasts a full day anyway, and the charger is entirely useless on any other device, as I have used it on my phone a few times, and it either can not for the life of it stay inside my phone, or knocks itself slightly loose and does not charge. Do not buy this laptop unless you enjoy having hundreds of dollars stolen from you.
No, I would not recommend this to a friendgood purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fair model, with good discount. Weight is light enough as well.
I would recommend this to a friendNice Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop for basic functions. Bought as a gift for a friend
I would recommend this to a friendTime for a new computer mine was 18 years old
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great small lap top. It is easy to operate and take with you. With a little help from the Geek Squad I was read ready to have fun on my new computer right away. Best Buy is a great store with great values on merchandice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear KarenM,
Thank you for sharing your experience with the ASUS X1407QA laptop. We’re pleased to hear that you find it to be a reliable, portable device that’s easy to operate, and that the Geek Squad at Best Buy provided excellent service and value during your purchase. We hope your Vivobook continues to perform smoothly and that you enjoy using it for years to come.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2602001929-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I got Scammed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone stole my card info and used it to purchase this product. Apparently they have my email too. 1 Star not on the product so much but Best Buy’s incompetence to check ID. I’m sure it’s a decent laptop but you should ask the person that stole my card to buy it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User770841,
Thank you for bringing this to our attention. We are very sorry to learn of the unauthorized purchase of the ASUS X1407QA laptop using your card and email information. We fully understand the seriousness of compromised personal and financial details, and we regret the inconvenience this situation has caused.
As this matter relates to the purchase process and account verification, we recommend contacting Best Buy Support directly. Their team is best positioned to investigate the transaction, review account activity, and provide guidance on the appropriate next steps.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2602001929-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Printer install issues.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware if you have a Brother dcp-L2540dw you'll have big issues installing. This due to the processor this laptop has having a conflict with Microsoft 25H2 update. MS does not have a fix and no telling when.:(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GoProanumber1,
Thank you for sharing your experience with the ASUS X1407QA laptop. We sincerely apologize for the installation issues you’ve encountered with the Brother DCP‑L2540DW printer, especially in connection with the Microsoft 25H2 update, and we regret the inconvenience this has caused.
To further investigate this issue, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ . Our specialists will be able to review the situation in detail and assist you with the most effective solution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2602001929-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After few days screen froze.Would cost 200.00 to fix it. Not recommending.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We appreciate you taking the time to share your experience with the ASUS X1407QA laptop. We apologize for the screen freezing issue you encountered and regret the inconvenience it caused, as well as the unexpected repair costs.
To further investigate the matter and determine whether warranty repair options are available, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will assist with diagnostics and guide you through the appropriate next steps.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2602001929-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged after two weeks of use. I made the return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EduardoK,
Thank you for sharing your experience with the ASUS X1407QA laptop. We sincerely apologize that the device was damaged after only two weeks of use, and we regret the inconvenience this caused. We understand that you have returned the laptop, and we hope you were able to obtain a fully functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2602001929-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for its price no other laptop in price range can compete
I would recommend this to a friend