Customer Ratings & Reviews
![ASUS VivoBook
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Fn SonicMaster](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/2e88b762-7583-4abc-a40e-39f98b862818.png)
- Model:
- X1407QA-V14.X116512
- SKU:
- 12532327
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Time for a new computer mine was 18 years old
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great small lap top. It is easy to operate and take with you. With a little help from the Geek Squad I was read ready to have fun on my new computer right away. Best Buy is a great store with great values on merchandice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear KarenM,
Thank you for sharing your experience with the ASUS X1407QA laptop. We’re pleased to hear that you find it to be a reliable, portable device that’s easy to operate, and that the Geek Squad at Best Buy provided excellent service and value during your purchase. We hope your Vivobook continues to perform smoothly and that you enjoy using it for years to come.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2602001929-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After few days screen froze.Would cost 200.00 to fix it. Not recommending.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We appreciate you taking the time to share your experience with the ASUS X1407QA laptop. We apologize for the screen freezing issue you encountered and regret the inconvenience it caused, as well as the unexpected repair costs.
To further investigate the matter and determine whether warranty repair options are available, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will assist with diagnostics and guide you through the appropriate next steps.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2602001929-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged after two weeks of use. I made the return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EduardoK,
Thank you for sharing your experience with the ASUS X1407QA laptop. We sincerely apologize that the device was damaged after only two weeks of use, and we regret the inconvenience this caused. We understand that you have returned the laptop, and we hope you were able to obtain a fully functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2602001929-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for its price no other laptop in price range can compete
I would recommend this to a friend