Customer Ratings & Reviews
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- Model:
- X1404VA-I38128
- SKU:
- 10213025
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Affordable and Reliable easy to Navigate!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value Asus Viviobook , affordable and easy to navigate sadly it was stolen from my SUV before I could actually get to get the full experience of this entry level laptop. I recommend it’s a great value
I would recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fine product does what it should. Only gripe is that the USB-C doesn't connect to multiple monitors / a docking station with multiple monitors (the USB C doesn't have video output). This would be fine if it wasn't the one thing I specifically asked for...
I would recommend this to a friendNot reliable in long run
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well first 8 months or so. Then keyboard keys would sometime not work. After 2 months the SSD would not function. Now it is totally dead. Looking for warranty to replace it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Falcon08,
We regret to hear that you are experiencing issues with your keyboard not working and your SSD not being detected To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504005745-0061" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Built-in Keyboard Issues https://www.asus.com/support/faq/1015071/
Additional FAQ-Troubleshooting - Solid State Drive (SSD) https://www.asus.com/support/faq/1043244/
Asus 13” Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop very versatile can do all basic functions needed for college students. From doing homework to watching television. Would recommend getting a faster processor but still functions greatly.
I would recommend this to a friendSatisfied Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this notebook as an open box sale. I got a really good price on this item. It’s like brand new. I’m definitely a satisfied customer. I would highly recommend looking into purchasing open box notebooks.
I would recommend this to a friendGreat laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my son for Christmas. It's his first laptop and he loves it!!
I would recommend this to a friendSmall and inexpensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted something small and this is just that. It works well ,orher rhan the key pad. Could be a real problem for someone might need a use of that.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MumMum,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2504005745-0031] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Good processor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good processor for the price and material quality looks good
I would recommend this to a friendLoving it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this laptop it has great performance just what i was looking for to start my career in tech. Super affordable definitely a smart buy !
I would recommend this to a friend- Pros mentioned:Overall performance
Bad touch pad, decent performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.touchpad has constant issues, decent performance I guess
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User129842,
Thank you for sharing your feedback on the ASUS X1404VA Laptop. We sincerely apologize for the inconvenience you’ve experienced with the touchpad.
To help resolve this issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504005745-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
Great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer for the price! It was easy to figure out and the instructions were easy to follow and understand.
I would recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display screen is a good size if stationary at a desk, but not ideal for frequent traveling. I don’t like the functionality like ease of changing default web browsers. Overall not bad.
No, I would not recommend this to a friendGreat starter computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great starter computer. A little heavier but not easy enough to take in backpack. Trying to get use to number pad & mouse pad the same; creative idea to save space. No backlit keyboard. Pretty fast for multi-tasking.
I would recommend this to a friendGood price fast delivery.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was exactly when I ordered. Not a gamer laptop but it's the job done for basic school work.
I would recommend this to a friendPleasant experience with Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop and it’s all we needed. John, a member of the Geek Squad helped us set it up. He was terrific, very patient with us!
I would recommend this to a friendGood low dollar option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. Battery life as stated. Good low dollar option for basic use.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vegas,
Thank you for your review of the ASUS X1404VA laptop. We're glad to hear it offers good value and meets your expectations for battery life and basic use.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my recent laptop purchase from Best Buy. I was very impressed with the Geek Squad getting my old laptop data conversion & setting up my new laptop.
I would recommend this to a friendGreat standard laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is pretty minimal, but fair for the price. Cant complain about anything. If you need a barebone laptop this is a good one.
I would recommend this to a friendvery good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is good in everway and is fast. Best purchase ever, thanks best buy
I would recommend this to a friendGood School Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife as she plans to go back to school. It was easy to set up and she loves it. Getting it on sale was a great deal!
I would recommend this to a friend