Customer Ratings & Reviews
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- Model:
- X1404VA-I38128
- SKU:
- 12017476
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Lenovo Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good Laptop. Response time is quick. I like it.
I would recommend this to a friendLiked service, not product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was perfect. I received the laptop the next day as was indicated, it was also double boxed, which is good and safe. But this laptop tends to freeze anytime, a lot more than my older Windows 10 laptops. Does anyone else seem to have this problem?
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear User935020LappyTappy,
Thank you for sharing your experience with the ASUS X1404VA Laptop. We’re pleased to hear that the delivery process was smooth and secure, and we sincerely apologize for the issue you’ve encountered with the system freezing.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504007925-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Good with caveats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is kind of dim, the mic is not great, otherwise it's a solid laptop. You get what you pay for! I'd recommend using it indoors due to the screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew S,
Thank you for your feedback on the ASUS X1404VA Laptop. We're glad to hear the laptop meets your needs overall. We appreciate your comments regarding the screen brightness and microphone performance, and will share them with our product team for future improvement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Processor speed, Screen quality
Great everyday laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS - Vivobook 14 14" FHD Laptop - Intel Core i3 - 8GB Memory - 128GB SSD - Quiet Blue Very nice laptop! Very portable and full functioning in a lightweight frame. Plenty powerful to do all your everyday routine things. For me, this is great as a standard work computer to get through the daily routine. Not the higher end of processing performance but definitely gets the job done with its Intel Core i3 1315U processor. Certainly holds the same level of performance with its 8GB DDR4 3200 MHz memory. Integrated graphics work well for everyday use paired with the its beautiful full HD screen. Performance: This Intel i3 with its 8GB of ram and integrated graphics do a lovely job at all of the typical daily tasks. Can run multiple programs and windows simultaneously without any issue. Great for work or play or even very mild casual gaming, but realize this should not be considered a gaming PC. Works tremendously well for anything else though. Storage: the 128GB ssd is fast and opens/runs things quick and smoothly. Fine for pictures and documents, but not a huge drive if that’s what you need. This gets the job done well for the basics. Connections make it simple to add an external drive for storing all of your larger files like movies or a big audio collection. Design and Build This laptop was built with durability and functionality in mind. A well-built and functional machine ideal for work, school, or just the dailies around the house. It has a very durable and clean build in a compact, small footprint frame. Elegant appearance, thin and lightweight with minimal screen bezel which I always like when compared to a thick screen outline. It’s built to US military-grade durability standards so it’s rough and tough to stand up to some punishment if needed. Display Beautiful 60 Hz 14-inch full HD 1920x1080 display. ASUS always seems to have excellent displays. You can find higher resolutions out there but at this size I think 1080 is more than sufficient and utilizes the space well, anything more is overkill. It’s great for general computing but also works great for media viewing or editing. Connectivity This laptop has one USB-C port, two additional USB-A 3.2 ports, a USB-A 2.0, HDMI 1.4, and headphone jack. Plenty of options for connecting additional drives, displays, or any other external devices you may want to attach. Also with speedy Wi-Fi 5 as well as Bluetooth for wireless connections. All work great. Keyboard, Touchpad, Camera The keyboard and touchpad are very nice a ergonomic. I really like the touchpad’s integrated numeric keypad that can be switched on and off. I really appreciate this feature and I’ve not seen it before but it basically adds a full size keyboard’s numeric pad for use when needed without adding the increased space requirement of a dedicated numeric pad, pretty slick. 720p Front-Facing Camera with built in mic work well for smooth and clear conference calls and meetings. Cam has a solid built-in privacy shutter that can easily be slid open or close depending on what you’re doing in order to maintain privacy, which I really like too. Battery Life The battery life is great with the included components. This definitely outlasts any of my other “processor heavy” laptops with their heftier CPUs and GPUs. This is a great feature if that’s what you’re going for over a more unnecessarily powerful laptop. Charge time is excellent as well and doesn’t take long to recharge the battery on the go. Conclusion This ASUS - Vivobook 14 14" FHD Laptop is a great performer for its size and specs. Ideal for work, school or daily routine computing. Not a gaming powerhouse but it’s not meant to be. Quality ASUS construction, a economy friendly components make it a great system all around at a low price.
I would recommend this to a friend 
Decent but not enough memory and overheat
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay but not enough memory it's going to get full fast and then starts to slow down and also overheats if you do a lot on it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
Thank you for sharing your experience with the ASUS X1404VA and we sincerely apologize for the inconvenience caused by limited memory and overheating concerns. To help resolve this issue, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504005745-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] How to free up drive space - https://www.asus.com/support/faq/1049096/
good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good laptop for the money but wish it had more memory
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RAYF,
Thank you for your feedback on the ASUS X1404VA laptop. We're glad to hear you find it a good value. We understand that memory capacity is an important factor for many users, and we appreciate your input. Your comments will be shared with our product team as we continue to improve future models.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not so new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the computer brand new, but when it came it had a password on it and i couldnt even get in. I got connected with geek squad and they couldnt figure out why and then i was pretty much told to send it in for a new one. Which i didnt have time to do because i needed it for my sons school work. Anyway after nobody could figure out why my brand new computer wasnt actually brand new and had a password on it i googled and figured out how to factory reset everything myself. The computer updates also take long. I recommend getting a different computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Summers,
Thank you for your feedback.
We certainly understand your disappointment with the quality of the product your received from your vendor and the inconvenience this may have caused if this laptop has a user account already setup. Normally, if a brand-new product was ordered and paid for and a used item was delivered to you, please contact your seller for a resolution. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
complete disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to think highly of Asus. This laptop is a complete disappointment. The screen quality is very poor. You can’t even use something like Word or Excel without lagging or freezing. I wish I could return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sakir,
We sincerely apologize for the issues you’ve encountered with your ASUS X1404VA laptop. We regret that the screen quality has not met your expectations and that you’ve experienced lagging and freezing even when using basic applications such as Word and Excel. We understand how disruptive these problems can be and how disappointing it is when a device does not perform as intended.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506015759-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
Headache.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer kept going through a reboot cycle and it took me hours to get it started fresh out of the box. I contacted Best Buy geek squad and the fix they gave me was to turn it off and back on if that didn’t work bring it to the store. They then asked me if there was anything they could help me with. I politely told them they didn’t help me at all in this scenario. Both goods and services were a major letdown from the time it was delivered.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Loudhousedad,
Thank you for your comment.
We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor and the inconvenience this may have caused if they were not able to help you resolve the issues with this laptop.
If you experiencing issues with this laptop and need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Eh, not so great. Returned mine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not really worth it it for anyone. With its 8gb ram it feels like 4gb. It processes and freezes frequently. Id save your money and buy somdthi g well into a more waulity laptop. The price tells you everything and you get what youre paying for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DominicR,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the product will agree that it is a decent entry-level laptop. It runs basic and light computing applications, without compromising system stability and performance if Windows is always up to date and this laptop has access to a working and stable internet services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
NOT for me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have discovered that I loathe Windows 11. It is too demanding in its setup and security requirements and I do not want to ask permission from Microsoft each time I use my computer. I got locked out the first day. The reset to factory process did not work. The Asus system reset also did not work. Also, I did not like the numeric keypad integrated into the middle of the touchpad because I kept inadvertently activating it sending the system into a frenzy. I returned it today.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User339678,
Thank you for sharing your experience with the ASUS X1404VA, and we’re truly sorry to hear about the challenges you encountered. We understand your frustration with the Windows 11 setup and security requirements, as well as the difficulties you faced with system resets and the integrated numeric touchpad. Your feedback is valuable and will be shared with our product and software teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506015759-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fast purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fantastic, I needed to access SPSS and had to get something quickly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ReseNS,
Thank you for sharing your experience with the ASUS X1404VA Laptop. We understand you required quick access to SPSS software and appreciate you choosing ASUS. We hope the laptop is working well for the software and supporting your tasks effectively.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two weeks it started making a noise and it's beyond the 15 day return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shakisla E,
Thank you for reaching out, and we sincerely apologize for the inconvenience you've encountered with your ASUS X1404VA laptop. We understand how concerning it can be to experience unexpected noise from your device, especially so soon after purchase.
To further investigate this issue and provide appropriate assistance, we recommend reaching out to our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2506015759-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Screen quality
Great value PC
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the opportunity to daily drive this device for a week in tax season. I can say, it is great value for money. DESIGN The case is made of hard plastic. The base is solid, and a little on the heavy side. There is some hollowness on the top cover but it is not squeaky. In fact, the cover is a little solid, even with average materials as its shell. It does have a smudge resistant surface. The hinges are nice and firm. I cannot open it with one finger, but the combination of the hinge strength and the sturdiness of the cover works with each other. It has a mainstream look—quite fitting for the retail price of the laptop. The bezels are decently thin vs. overall balance of the laptop and it perfectly houses the camera with the security cover, which has a nice clear indicator that the camera is closed. The overall pc looks good with the keyboard —and I am saying this with the idea that this is an i3 device; so entry level specs but mid-tier looks, is a plus. PERFORMANCE It is not fast. But that’s what to expect on an i3 with 8gb of ram. Updates took a while. I literally took all night to do windows updates. The progress bars do not seem to refresh live so it seems like I was waiting forever. If you are used to faster machines and mobile device snappiness, you will not be happy with the response times on this machine. I tried running the tax app using the network with files picking up from the server. It is insanely slow so I installed the app on this laptop then only picked up indexed database files. The performance was much better which makes me say, the network card on this is horribly slow. So, although 16gb is a standard nowadays, the performance of apps are reasonable once they are open, even on its 8gb ram. I just cannot trust it to run fast on its network card. The laying down screen is a good idea, so I can put this at the bottom of the monitor and just slide the screen back. However, the monitor angle is so narrow, I cannot really lay the screen down on a flat position and see clearly. It is not touchscreen either, so even though it has the flat feature, I do not see the value. The colors are decent, but I need to slide the display brightness way up to make the most of the screen especially that my desk is by a large window. Resolution is nice and crisp. The keyboard is wonderful: the response of the clicks, the feel and texture of the keys, and the size of each key. It does not have lighting, which is fine. The pad is great, however, the number pad on the touchpad as a feature did not work well for me. First of all, clicks are important when I input numbers. I need to know that when I tap, a number comes up. The touch is responsive for mouse movements—but it is not to be trusted for number operations. Besides the fact that the number zero, which is usually wider, lies on the same space as the decimal point, I found myself having to check back if the numbers are right. Because the pad works great if I only use the touch numpad since my fingers need to get used to the tapping. However, there is a good 20 percent of my numbers not coming up right because I am switching my finger muscles between tapping the pad and clicking the keyboard keys. So it ends up adding work to verifying my numbers. And if you are doing taxes, bad numbers is a no-no. CONNECTIVITY This PC does not support external screen on a USB dock, which is a bummer, and I am stuck to the power adapter vs. simple USB C charging. It does have an HDMI port so I can easily hookup one monitor to extend. The camera is actually pretty good for a device like this, and like I mentioned, it does come with a privacy switch. Speakers are usable but it does come with a headphone jack. So I can hook it up to speakers if I need to, but most speakers are Bluetooth these days. Bluetooth is reliable at least for my headphones. For my peripherals though, I use a dongle and the USB-As on this device do not disappoint. Battery life is okay. Drain is definitely much better than my power hungry devices. With this device however, it will be limited to daily web surfing, word processing and basic office apps, so it will fair well in terms of battery life. Overall it is a decent machine for light users. One would have to understand, this has entry level specs with a decent build. I was able to do basic tax work for a good hundred clients in a week. Customer service through emails, calendar scheduling, tax prep, bookkeeping spreadsheets, were easy on this PC. That is already more to ask for from a basic processor. It can be a daily driver for daily admin tasks. It is more of a consumption machine vs. a creation machine. It can find its way into a fleet of admin workers, or basic office work desks. It is good value device, and for people and offices on a tight budget, this is a hidden gem.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Good light duty laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty decent light duty laptop for just about anyone. Spec wise, it's pretty basic but it does the job for web surfing, word doc and light photo editing tasks. Good travel laptop if you're looking for one. With the specs on this laptop, it's no AI powerhouse or gaming rig but for simple, light duty tasks, this will be more than enough for any user. The i3 processor and 8GB RAM are pretty light in terms of functionality, as is the 128GB hard rive but, for this model, that's not what the intended use is. I sdee this more as a student laptop or travel/backup laptop. It's inexpensive enough where this would be a great laptop for your student. It'll be more than enough for their day to day tasks and assignments. Also, if you already have a laptop/desktop, then this could be a travel/work laptop as well. As far as ports, there's a surprising amount of ports for this which is nice. Most laptops these days come with 1 or 2 ports (either USB-C/A or Thunderbolt) and this one has 3 USB-A ports, 1 USB-C, HDMI and headphone jack. Good for using/charging any of your accessories without issue and you could also extend to another monitor with the HDMI. Good thing to note is that this laptop is upgradeable in terms of RAM and HD. I've seen some users state the RAM can max out at 32GB or 40GBsso I'm not 100% sure on max capacity. HD is listed as SSD so you can easily upgrade that to a larger size if needed. Overall, nice light duty laptop if you're in the need for one. Battery life seems OK though I wouldn't say it's an all day battery. Size wise, it's a little thicker than I was expecting for such a light duty laptop and the weight does seem a little heavier than expected as well. But the price point for this is a big factor IMO as it's low enough where these minor inconveniences are worht it.
I would recommend this to a friend terrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible purchase. First, they gave me the laptop with the wrong charger. When I brought it back to get the charger, they told me I had to pay for a charger that might work and that it was an open-box product. That's how it is. but I wasn't aware that it did have a charger. After three week the laptop shut down and stopped working, so I had to return and pay extra for the new laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chantale R,
Thank you for sharing your experience with the ASUS X1404VA laptop. We're sorry to hear that the device failed shortly after purchase and that you had to pay for a replacement. We also understand your concern regarding the reseller providing an incorrect charger and not fully informing you about the product’s condition.
We will forward your comments to the relevant internal teams for further evaluation, including issues related to reseller interactions and product performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506015759-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for, used for a college class, track pad a little wonky. Separate mouse may be necessary
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Estevan V,
Thank you for your feedback on the ASUS X1404VA Laptop. We’re pleased to hear the device supported your academic needs. We’re sorry the touchpad did not meet your expectations and appreciate you bringing this to our attention. Your comments will be shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return not less than a month after purchasing. Had never been used & they wouldn’t return, said I had 15 days to return but when I ordered online it said 60 days
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OlaiyaF,
Thank you for sharing your experience with the ASUS X1404VA laptop. We’re sorry to hear about the difficulty you encountered with the return process and understand how frustrating that must have been. While return policies are determined by the retailer, we appreciate you bringing this to our attention. We recommend contacting Best Buy support at 1-888-237-8289 to clarify the discrepancy between the stated return window and the policy applied.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506015759-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective at 60 Days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop died on the 60 day mark from purchasing. We luckily had the Plus membership with extended return window so we weren’t out any money on the defective laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ivoldus,
Thank you for sharing your experience with the ASUS X1404VA laptop. We’re very sorry to hear that the device stopped working so soon after purchase. That’s certainly not the experience we aim to deliver. We’re glad to know your extended return membership helped resolve the situation, and we appreciate you taking the time to provide this feedback. It will be shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506015759-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid this ASUS. Battery life is misleading; it drops from 5 hours to 2 hours in minutes. Forget online support; it takes too much time. I am pleading with the store to take it back. VIVOBOOK 14 126gb
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mumbles,
Thank you for your comment.
We certainly understand your disappointment with this laptop and the inconvenience this may have caused regarding the short battery charge life. The battery life on this laptop model is approximately 10 hours of light to medium workload. To improve or prolong the battery charged time, try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, use this laptop without the AC adapter connected, and drain it completely again. Repeat the charging process thereafter. Additionally, ensure this laptop is running with the most Windows, drivers and BIOS update. Updates for this laptop are available at: https://www.asus.com/me-en/supportonly/x1404va/helpdesk_download/. Furthermore, no third-party battery draining applications are running in the background if not in use. If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/ .
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty