Customer Ratings & Reviews
- Model:
- X1404VA-I512256
- |
- SKU:
- 10764035
Customer reviews
Rating 4.6 out of 5 stars with 272 reviews
(272 customer reviews)Rating by feature
- Battery Life4.5
Rating 4.5 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.4
Rating 4.4 out of 5 stars
to a friend
Rated 4 out of 5 stars
Bargain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bargain for the price!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
I would recommend this to a friendRated 4 out of 5 stars
Best laptop in budget
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It comes very handy. I have been loving this product.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
I would recommend this to a friendRated 2 out of 5 stars
Decent computer. Terrible screen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid computer with one major flaw. It's relatively fast and will handle all basic tasks with ease. The problem is the screen is horrible. The viewing angles are terrible. You have to view it from the perfect angle otherwise the colors and saturation are way off. I've connected it to a monitor so I now never have to see the screen. If you're planning to use the screen then consider other options.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kunkka,
We apologize for the inconvenience you've experienced with the display quality on your ASUS X1404VA laptop. While we're glad to hear the system performs reliably for everyday tasks, we understand how frustrating limited viewing angles and color distortion can be. Your feedback regarding the screen is important to us and will be shared with our product development team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Decent quality for price close to $250
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chose this product for price and not much of quality. One more thing that I liked was th RAM of 12 GB.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Prashant N,
Thank you for sharing your experience with the ASUS X1404VA laptop. We understand that affordability was a key factor in your decision, and we’re glad to hear you appreciated the 12 GB of RAM. Your feedback regarding overall quality is important and will be shared with our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
It’s Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good laptop so basic needs just wasn’t right for me as an architecture student. Also beware there’s no backlight on the keyboard and the screen is very dim
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LakyiaW,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2504005745-0030] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Purchased for child. We returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter didn't work as intended. Ran slowly though had great storage for the 279.99 price. Would buy again for school or lite at home work.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear QuaneekaS,
Thank you for sharing your experience with the ASUS X1404VA laptop. We sincerely apologize that the device did not perform as intended for your daughter and understand how disappointing it must have been to return it. We appreciate your positive remarks regarding the storage capacity and overall value at its price point. Your feedback is valuable and will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Asus vivoworkbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item due to practicality and cost efficiency, but unfortunately it was not up to standard for what i use it. Speed isn't the best and the feature it has (calculator pad) didn't work properly.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YajaydaM,
Thank you for your comment.
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance with the laptop. To resolve this, ensure Windows, drivers, applications and BIOS are up to date. Keeping this laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. If these steps were performed to no avail, try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 3 out of 5 stars
Good price, ok laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable laptop, but only would buy it at the sale price. Current list price is too high.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gingi R,
Thank you for your feedback on the ASUS X1404VA. We’re glad to hear you found the laptop reasonable and appreciate your thoughts on pricing. Your input will be shared with our team as we continue to evaluate customer expectations and market trends.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions for use. Not that easy to learn how to use it. I sincerely wish I had just bought a Chromebook from Amazon!!
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richard L,
Thank you for your feedback on the ASUS X1404VA. We're sorry to hear that your initial experience has been frustrating and that the setup process hasn’t met your expectations. To assist with getting started, we recommend referring to the official ASUS user manual for the X1404VA linked below, which provides step-by-step guidance on setup, features, and usage.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
User manual ASUS X1404VA - https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-14-x1404/helpdesk_manual?model2Name=X1404VA
Rated 2 out of 5 stars
Display resolution is not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display is not good. Had to return because clarity was not good
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KrishnakumarR,
Thank you for sharing your feedback on the ASUS X1404VA Laptop. We sincerely apologize for the inconvenience you experienced with the display clarity and regret that the product did not meet your expectations, which ultimately led to a return. Your comments are important and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Don't like IPS screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because I cannot go from an OLED screen from my last laptop to this laptop's IPS screen
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PedroG,
Thank you for your feedback on the ASUS X1404VA laptop. We're sorry to hear the IPS display didn’t meet your expectations after using an OLED screen previously. We understand how important screen quality is, and we hope you're able to find a replacement that better suits your preferences.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
A wonderful laptop for daily needs/activities
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must say that the packaging of this laptop is great, it is just so nice. I found the box clean, modern, and aesthetically pleasing as soon as I opened it up. It made me like the laptop before I had even opened it. The box itself was sturdy and kept the laptop secure. Inside, everything fit together quite tidily. The laptop itself was secure in place with some padding so it wouldn’t get in the way or get destroyed on the journey. The charger and other accessories had their own dedicated places as well, so it was easy enough to see what you were looking for. The box had high-quality, solid materials in it. It did not feel cheap at any stage. I also liked that it hadn’t wasted excessive amounts of plastic and waste. Overall, the packaging made a great impression. It reflected that the company cares about the customer as well as the product. It made it easy enough to unbox the laptop because the packaging is so nice. ASUS Vivobook 14 14" FHD Laptop Intel Core i5 is the ideal solution if you need a light, slim notebook for normal usage. ASUS made the Vivoobooks line progressively superior, and this is no exception. One of the standout features is the Full HD (1920 x 1080) display, an improvement significantly better than the previous models riddled with poor screen display. Another of this laptop's strongest selling features is how portable it is. It's lightweight and slim, easy enough to take in either a messenger bag or backpack. It's especially ideal for students, office workers, or someone who's on their feet most of the day. This is built fairly decently for the cost, but some users will be able to feel some flex in the keyboard while typing on it for hours on end at a time. Performance-wise, the Vivobook 14 is ideal for such light tasks as web surfing, media streaming, word processing, as well as light multitasking. Intel Core i5 combined with 12GB RAM can provide responsive performance for running conventional applications. It can even support certain casual games like Roblox smoothly as well. It is not designed for gaming or serious creative applications as it uses Intel UHD Graphics. This is different from somemore pricey Vivobook models, which come equipped with NVIDIA GPUs, this one makes do with totally integrated graphics and may struggle somewhat with more intensive programs. Storage is also something that needs to be considered. The 256GB SSD offers fast boot times and quick access to files, but for those with a high demand for storage capacity because of big applications, media files, or games, the storage will appear limited. An external hard drive or cloud storage can be utilized for additional space. The screen is an improvement over earlier models of Vivobook, although it still has some limitations. The 250 nits of the screen's brightness can be hard to work with in outdoor environments or very brightly lit rooms. That 45% NTSC color gamut also translates to fewer full and accurate colors, which might not be ideal for creative professionals requiring color accuracy for photo or video editing. A standard 60Hz refresh rate is adequate for everyday work but will not provide the smoothest experience for users who are used to high-refresh-rate monitors. Battery life is also somewhat of a mixed bag. ASUS estimates as much as 8 hours of use, but in regular usage, users can likely expect to see 4-5 hours, particularly when streaming or multitasking. This is what one would anticipate from a laptop of this type, but those who require an all-day battery will need to bring a charger along. Security options on this model are a bit disappointing. There isn't a fingerprint reader, so users have to fall back to classic passwords or PINs. There isn't an IR camera for Windows Hello either, which means that facial recognition isn't possible. Even though these aren't must-haves for every user, they do provide an extra level of convenience and security for users who use biometric login. The other area where this laptop lags behind is audio. The speakers available on the laptop are adequate for normal usage but are not as sharp or deep, particularly when listened to on high volumes. The frequent watchers of movies, listeners of music, or users of video calling need to use separate speakers or headphones to get a satisfactory sound output. Even with these limitations, the ASUS Vivobook 14 has some strengths. It delivers strong all-round performance for everyday use, making it ideal for students, office professionals, and mainstream consumers. Wi-Fi 6 built in translates to speedier and safer internet connectivity, which is a godsend for streaming, video conferencing, and working remotely. The keyboard, while rather pliable, is a delight to type on, and the touchpad also features a NumberPad for people who need to deal with figures. Connectivity-wise, the laptop is well equipped with USB ports such as USB-C, HDMI port, and headphone jack. These make it easy to connect peripherals, accessories, and external displays. The ASUS Vivobook 14 is generally a budget laptop that meets the balance requirement between portability, performance for general use, and affordability. It is best for office workers, students, and general users who need a fast machine for work and entertainment. It is not the best for users who need high graphics, high storage, or additional battery life. Even though it's not a beast, it's still the best option for a person who needs a reliable, portable, and tough laptop without breaking an arm and a leg
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
I would recommend this to a friendRated 4 out of 5 stars
Good Office Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop for office use and light tasks. It comes with a 13gen Intel Core i5 not the best of the core i5 but with a decent performance. The laptop is light weight compared to others in its class. The battery may last about 2-3 hours doing light intensity task, that’s typical for a laptop at this price range. It comes with a front facing camera that you can block with a “switch” for privacy. This camera is good for zoom and Microsoft teams meetings. Regarding video, the display of this laptop is 1080p resolution. The internal video graphics GPU on this laptop was powerful enough to play videos in 4K smoothly in YouTube and Plex. There are a few items that you need to have into consideration that may or may not matter to you. The laptop comes with (1) HDMI port, you can connect an external monitor and use the monitor of your laptop and an external monitor with it. However, if you want to add a second external monitor (3 total) you can’t because the USB C port does not support display port via USB C. It comes with Wi-Fi 5, under today’s standards at least Wi-Fi 6 or 6E is the standard but to be honest for light task Wi-Fi 5 shall work fine as long you are not dealing with huge number of files over the network. You may be able to play some games, but I don’t recommend buying it for that. I believe this laptop was not designed with that intention in mind. The reason is the SSD that it came with is only 256 GB and a great part of that capacity is taken by Windows 11. Computer games these days take up a lot of space in your hard drive, once you install 1 or 2 games you may not have more space in your hard drive for anything else. The only options will be to add an external hard drive or upgrade the internal SSD with more capacity but be warned that upgrading the internal SSD may void the warranty. It does not have a docking station port. This is very useful in office environments. This basically converts your laptop into a desktop with more USB ports and multimonitor displays. To summarize, in my opinion it is a good office computer for someone on the go. If you need one with a docking station port, I suggest something different. If you plan to use it as a gaming computer I suggest other options. Do I recommend this computer? A BIG YES, if you use it for basic office task and some entertainment like streaming. However, I will remove 1 star because at this time and age Wi-Fi 5 is basically a little bit obsolete, and 256 GB of SSD is not enough these days.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
I would recommend this to a friendRated 2 out of 5 stars
Can't use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used the laptop yet because it's too small for reading . I would like to change it for a big size if only you allow.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laura A,
Thank you for reaching out. We understand that screen size is an important factor for your comfort and usability, and we're sorry to hear that the ASUS X1404VA laptop does not meet your needs. As ASUS does not directly handle exchanges for purchases made through retailers, we recommend contacting Best Buy's customer support at (1-888-237-8289) to inquire about their return or exchange policy.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was missing an audio driver that Asus support had me install Wifi connection poor Battery good 2 to 3 hours only
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KarenV,
We apologize for the inconvenience you've experienced with your ASUS X1404VA laptop. While we're glad to hear the audio driver issue was resolved and the system is functioning, we understand your concerns regarding poor Wi-Fi connectivity and limited battery performance.
To help improve both Wi-Fi stability and battery life, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506015759-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues -  https://www.asus.com/support/faq/1015073/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/
Rated 4 out of 5 stars
Exceptionally good everyman's computer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is strongly recommended for anyone who just needs a good, reliable, reasonably future-proof laptop. The build and software check off all the right boxes, but people with specialized interests or to needs might want to look elsewhere. Very good for people interested in productivity who don't need advanced graphics chips or stereo-grade speakers. The build quality is decent without being remarkable. This will survive ordinary wear and tear for years, but I wouldn't recommend dropping it from too great a height. The screen is pretty good, with good color reproduction and viewing angles. You'll be very happy streaking video or watching a movie with this display. The keys have good travel and feel alright when typing, but don't always feel so sturdy. Sound and speakers are above average, too, without really standing out that much. USB port availability is adequate. In short, this laptop meets all the important criteria for a good, reliable everyday use machine. The laptop, at least with a minimum i5 configuration, is fast enough for everyday use, student, and work needs. Browsing the web or doing basic office work (even some advanced office work) is a snap. It's also reasonably future proof, so you don't need to worry about compatibility issues down the road. 12gb RAM is more than enough for regular use, but the internal storage is a little limited. If you have to upgrade this machine at all down the road, it will be because of internal storage, but of course the cloud, hard drive upgrades, and external storage devices will give you plenty of means of accomplishing this when you need to. Battery life seems to be pretty good, too. The real test is how the battery performs after several months of use, but I haven't reached that point yet. On the software side, the machine includes everything you get with a standard Windows install and reasonably unobtrusive proprietary software. There's minimal bloatware, in other words. In general, this is really great, lightweight machine for anyone with general or business needs who just wants to get a decent computer. You don't need to go overboard with an expensive model that will include features you won't use - this computer will do what you need it to without costing an arm and a leg.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
I would recommend this to a friendRated 2 out of 5 stars
ASUS Vivobook 14" laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated it! Returned to BB. It was slow, graphics were fuzzy and very cumbersome.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CompRich,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Asus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stalled out repeatedly during initial set up. Returned for full refund
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnS,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing system hang during the Windows initial setup. Windows 11 requires an internet connection to complete the initial setup successfully. To resolve this issue, check if this laptop has access to an established wireless router or Hotspot and internet service is working properly. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 1 out of 5 stars
Chat Agent Lied and Tricked
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 Star - Because i am yet to get it delivered. The agent on the chat support asked to order the product despite showing as "Out of Stock".
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PrashantS,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused if the laptop you are planning to purchase was out of stock. Hopefully, it will be available soon. If you need further assistance with this laptop or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 4 out of 5 stars
Good for the everyday, but I question the value…
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is clearly in the mid-range space, so I do think it is important to keep that in mind when taking a look at what it bring to the table. With that said, I still think there are some aspects that make me question the overall value it provides. I more or less had an idea how this machine would perform going in, and in most cases, it met my expectations. I could generally multitask, play some media, handle day to day tasks, deal with my “open tab problem,” and edit some pictures without issue. There was the occasional pause and or hiccup here and there, but not that often and nothing egregious. Just something to note. Build-wise, it is a bit hit and miss. It is fairly compact, a nice weight, and it feels solid enough as a whole, although I think the keyboard has a little more give than I was expecting. Additionally, I found the typing experience to be a bit lacking. Spacing was good, and I liked the keys themselves (although not so much the added texture they have), but I didn’t like the responsiveness. Similarly, the trackpad struggled a bit with accuracy. The lack of backlighting is a big miss for me. Separately, while I can see added value in the num pad feature, and I think it is done well, it just isn’t for me. The display, while a good size, is bright, and delivers a fairly crisp picture; but it struggles with accuracy. Moreso with viewing angles. Overall, it is still “good,” but definitely temper your expectations here. Generally, same with the speakers. Honestly, it is about what you would expect in this space. Loud, but without much bass. I will need a bit more time to get a true handle on battery life, but it seems to be about as rated. There are so many factors that go into this with how you use your machine, but I don’t think this will be an issue going forward. Connectivity is also somewhat of a mixed bag. I give them credit for providing variety, with USB-A, USB-C, HDMI, and the audio jack…BUT, at the very least I would have loved to see an additional USB-C port. Combined with the fact that there is no USB-C charging, it is only by the barrel port, this is just a big miss for me. As is WiFi 5. Ultimately, I think that is what holds me back from truly liking this laptop. It does perform well in the day to day, and for what it is, but I struggle with some spec choices and value. With a change here or there, I could definitely feel better about it. Maybe give 16GB RAM, 512 GB SSD, PD charging, WiFi 6, etc… I think with some of that, with what it already delivers, it would be a good choice. As is, while I still will rate it a 4 (although I would go 3.5 if that were a choice), i just think better value can be found elsewhere.
This review is from ASUS - Vivobook 14 14" FHD Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Quiet Blue
No, I would not recommend this to a friend







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