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$419.99

Customer reviews

Rating 4.6 out of 5 stars with 330 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 330 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A wonderful laptop for daily needs/activities

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say that the packaging of this laptop is great, it is just so nice. I found the box clean, modern, and aesthetically pleasing as soon as I opened it up. It made me like the laptop before I had even opened it. The box itself was sturdy and kept the laptop secure. Inside, everything fit together quite tidily. The laptop itself was secure in place with some padding so it wouldn’t get in the way or get destroyed on the journey. The charger and other accessories had their own dedicated places as well, so it was easy enough to see what you were looking for. The box had high-quality, solid materials in it. It did not feel cheap at any stage. I also liked that it hadn’t wasted excessive amounts of plastic and waste. Overall, the packaging made a great impression. It reflected that the company cares about the customer as well as the product. It made it easy enough to unbox the laptop because the packaging is so nice. ASUS Vivobook 14 14" FHD Laptop Intel Core i5 is the ideal solution if you need a light, slim notebook for normal usage. ASUS made the Vivoobooks line progressively superior, and this is no exception. One of the standout features is the Full HD (1920 x 1080) display, an improvement significantly better than the previous models riddled with poor screen display. Another of this laptop's strongest selling features is how portable it is. It's lightweight and slim, easy enough to take in either a messenger bag or backpack. It's especially ideal for students, office workers, or someone who's on their feet most of the day. This is built fairly decently for the cost, but some users will be able to feel some flex in the keyboard while typing on it for hours on end at a time. Performance-wise, the Vivobook 14 is ideal for such light tasks as web surfing, media streaming, word processing, as well as light multitasking. Intel Core i5 combined with 12GB RAM can provide responsive performance for running conventional applications. It can even support certain casual games like Roblox smoothly as well. It is not designed for gaming or serious creative applications as it uses Intel UHD Graphics. This is different from somemore pricey Vivobook models, which come equipped with NVIDIA GPUs, this one makes do with totally integrated graphics and may struggle somewhat with more intensive programs. Storage is also something that needs to be considered. The 256GB SSD offers fast boot times and quick access to files, but for those with a high demand for storage capacity because of big applications, media files, or games, the storage will appear limited. An external hard drive or cloud storage can be utilized for additional space. The screen is an improvement over earlier models of Vivobook, although it still has some limitations. The 250 nits of the screen's brightness can be hard to work with in outdoor environments or very brightly lit rooms. That 45% NTSC color gamut also translates to fewer full and accurate colors, which might not be ideal for creative professionals requiring color accuracy for photo or video editing. A standard 60Hz refresh rate is adequate for everyday work but will not provide the smoothest experience for users who are used to high-refresh-rate monitors. Battery life is also somewhat of a mixed bag. ASUS estimates as much as 8 hours of use, but in regular usage, users can likely expect to see 4-5 hours, particularly when streaming or multitasking. This is what one would anticipate from a laptop of this type, but those who require an all-day battery will need to bring a charger along. Security options on this model are a bit disappointing. There isn't a fingerprint reader, so users have to fall back to classic passwords or PINs. There isn't an IR camera for Windows Hello either, which means that facial recognition isn't possible. Even though these aren't must-haves for every user, they do provide an extra level of convenience and security for users who use biometric login. The other area where this laptop lags behind is audio. The speakers available on the laptop are adequate for normal usage but are not as sharp or deep, particularly when listened to on high volumes. The frequent watchers of movies, listeners of music, or users of video calling need to use separate speakers or headphones to get a satisfactory sound output. Even with these limitations, the ASUS Vivobook 14 has some strengths. It delivers strong all-round performance for everyday use, making it ideal for students, office professionals, and mainstream consumers. Wi-Fi 6 built in translates to speedier and safer internet connectivity, which is a godsend for streaming, video conferencing, and working remotely. The keyboard, while rather pliable, is a delight to type on, and the touchpad also features a NumberPad for people who need to deal with figures. Connectivity-wise, the laptop is well equipped with USB ports such as USB-C, HDMI port, and headphone jack. These make it easy to connect peripherals, accessories, and external displays. The ASUS Vivobook 14 is generally a budget laptop that meets the balance requirement between portability, performance for general use, and affordability. It is best for office workers, students, and general users who need a fast machine for work and entertainment. It is not the best for users who need high graphics, high storage, or additional battery life. Even though it's not a beast, it's still the best option for a person who needs a reliable, portable, and tough laptop without breaking an arm and a leg

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good laptop so basic needs just wasn’t right for me as an architecture student. Also beware there’s no backlight on the keyboard and the screen is very dim

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LakyiaW,
      We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2504005745-0030] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible screen quality. Completely washed out when brightness increased. Returned after two weeks.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Katb,

      Thank you for sharing your experience with the ASUS X1404VA Laptop. We sincerely apologize that the screen quality was disappointing and appeared washed out when brightness was increased, which ultimately led to you returning the device after two weeks. We regret that this impacted your overall experience. Your feedback will be passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506015759-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Asus vivoworkbook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item due to practicality and cost efficiency, but unfortunately it was not up to standard for what i use it. Speed isn't the best and the feature it has (calculator pad) didn't work properly.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear YajaydaM,


      Thank you for your comment.

      We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance with the laptop. To resolve this, ensure Windows, drivers, applications and BIOS are up to date. Keeping this laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. If these steps were performed to no avail, try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.

      If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel

      ASUS Customer Loyalty Asus

  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No instructions for use. Not that easy to learn how to use it. I sincerely wish I had just bought a Chromebook from Amazon!!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Richard L,

      Thank you for your feedback on the ASUS X1404VA. We're sorry to hear that your initial experience has been frustrating and that the setup process hasn’t met your expectations. To assist with getting started, we recommend referring to the official ASUS user manual for the X1404VA linked below, which provides step-by-step guidance on setup, features, and usage.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      User manual ASUS X1404VA - https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-14-x1404/helpdesk_manual?model2Name=X1404VA Asus

  • Rated 1 out of 5 stars

    Don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was missing an audio driver that Asus support had me install Wifi connection poor Battery good 2 to 3 hours only

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KarenV,

      We apologize for the inconvenience you've experienced with your ASUS X1404VA laptop. While we're glad to hear the audio driver issue was resolved and the system is functioning, we understand your concerns regarding poor Wi-Fi connectivity and limited battery performance.

      To help improve both Wi-Fi stability and battery life, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506015759-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues -  https://www.asus.com/support/faq/1015073/
      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Rated 3 out of 5 stars

    Good price, ok laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable laptop, but only would buy it at the sale price. Current list price is too high.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gingi R,

      Thank you for your feedback on the ASUS X1404VA. We’re glad to hear you found the laptop reasonable and appreciate your thoughts on pricing. Your input will be shared with our team as we continue to evaluate customer expectations and market trends.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Performance trumps build

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've actually been more surprised by this laptop than any other I've tried. Let me explain... I'll start with the performance: it's fantastic. It chews through browser tabs like they're not even there and app switching is buttery smooth. It handles light gaming (think Stardew Valley and Balatro) with no hiccups, and I was able to edit some audio files in Adobe Audition with no problems at all. Battery life has been excellent for me as well, able to go an entire day without needing to plug it in. So fantastic performance is the good...that means the build is the bad. This laptop is all plastic, and it's not the greatest feeling plastic. Every touch will leave fingerprints on the lid and keyboard deck. I gave up trying to keep it clean after only a day. The keyboard is not backlit, but the typing experience is fine; there are certainly worse ones out there. The trackpad is average as well - it's decently large, but all plastic and it builds up oils over time and the tracking experience isn't all that pleasant. It also has the number pad burned into it, with the button on the top right to turn that function on and off. As someone who has no need for a number pad I've found this feature to be an annoyance, since I've accidentally turned it on by clicking. The speakers are also not great (but what laptop speakers are?) for anything but spoken word. You'll definitely want to go with headphones to listen to music here. Lastly, the screen...the viewing angles aren't great. It honestly reminded me of the old LCD panels in laptops from a decade ago. The color spectrum & contrast aren't ideal either, though I'm always able to find an angle & setting that has worked. All that said...the performance is genuinely shocking for a computer of this price. If your primary focus is that performance and you're willing to compromise on a sub-par screen and average build, your money will go a long way with this laptop.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Purchased for child. We returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter didn't work as intended. Ran slowly though had great storage for the 279.99 price. Would buy again for school or lite at home work.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear QuaneekaS,

      Thank you for sharing your experience with the ASUS X1404VA laptop. We sincerely apologize that the device did not perform as intended for your daughter and understand how disappointing it must have been to return it. We appreciate your positive remarks regarding the storage capacity and overall value at its price point. Your feedback is valuable and will be passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Can't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used the laptop yet because it's too small for reading . I would like to change it for a big size if only you allow.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Laura A,

      Thank you for reaching out. We understand that screen size is an important factor for your comfort and usability, and we're sorry to hear that the ASUS X1404VA laptop does not meet your needs. As ASUS does not directly handle exchanges for purchases made through retailers, we recommend contacting Best Buy's customer support at (1-888-237-8289) to inquire about their return or exchange policy.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Not a light gaming pc

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible terrible terrible terrible terrible terrible

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear HopeM,
      We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2506015759-0022] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    ASUS Vivobook 14" laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hated it! Returned to BB. It was slow, graphics were fuzzy and very cumbersome.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CompRich,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Just an ok computer for the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS is one of my preferred brands for computers. Although not usually the sleekest looking devices, ASUS is a good brand for quality hardware. While this laptop has some good features, this model is a bit lacking for the price. PERFORMANCE ------------------------ The specs are good. The i5 processor is a good mid-range model and scores well on Passmark. It also has 12GB of RAM, better than the typical 8GB. It's not the thinnest or lightest in its category, but it's not bad. It also has 3 USB-A ports and 1 USB-C, along with a standard size HDMI. Performance varies however. Windows 11 is a slug. Unfortunately this operating system really seems to weigh it down. After setting everything up on the computer and using it a few times, I found that after starting it up and letting everything settle down, performance was ok, but not spectacular. I did a lot tweaking, uninstalling of extras I don't need or want, and a few other enhancements to try to improve it. I could run office applications, multiple tabs in the browser, and a couple of other basic apps. I also installed Steam and played a couple of Indie games on it - not extreme in graphics, but games that sometimes spin up the fans on my other computers. It ran them without stuttering, and while I heard the fan run a few times, the games performed well. Straight out of the box, however, I could not say the same. I should also mention that I was able to set up Windows with a local account, which helped with the background tasks. The difference really showed when I dual-booted it with Zorin OS, one of my favorite Linux versions. Once installed and configured, Zorin was very snappy. I did not have any issues doing many of the same tasks simultaneously, but the computer felt so much snappier. If you want this computer to install a Linux distro, it should perform well. Battery life is...ok. Unfortunately it seems to lose a lot of battery even in sleep mode. I spent more time using it in Windows than Zorin, but I know that Zorin is much lighter on the system and I would probably get more out of it. FEATURES ----------------- This is not a feature packed computer, but it has a couple of items I appreciate. The camera includes a shutter on it, which is always appreciated but honestly should be standard. I appreciate the number of ports, with 3 USB-A and a USB-C. It also uses a barrel-jack for the power supply, but it's at least a standard size and easier to replace if you need and extra or lose it. The feature I found the most unique was the number pad built into the touch pad. I am a 10-key user, so while I appreciate smaller laptops for portability, that usually means no number pad. I thought this would be a nice feature to have, but unfortunately it lacked the sensitivity to make it extremely useful. Like typing, keying on a number pad is tactile, so using a completely smooth surface for this purpose would benefit from greater sensitivity. I realize this is a balance between responding to tracking vs keystrokes, so I don't discredit the feature, only that it may not prove to be as useful as intended. If you "hunt and peck" on a number pad however, this may be a huge bonus. I also found that due to the size of the touch pad, my finger would track into the top-right corner where I would accidentally activate the touch pad, resulting in undesired input. Note that this feature does not work in Zorin OS, and while I didn't look, I don't expect there are drivers for it. CHASSIS AND OTHER COMPONENTS ------------------------------------------------------- The case of this computer is a very smooth plastic, while the keys are very heavily textured. The smooth plastic does feel a bit more premium, but the keys immediately make this feel like a laptop that should be priced at half of what it is. Additionally, the smooth plastic is a fingerprint magnet. just picking it up and moving it into another location leaves smudges and smears anywhere it's been handled, even though I had just washed my hands. It's going to very quickly look greasy and grimy if not wiped frequently. The keyboard is very clicky. You get a good tactile feeling when typing on it, and while the keys themselves feel cheap, typing on it not a bad experience. They are also surprisingly quiet. Not silent, but not terribly noisy. However, they are not backlit, and this is a dark colored laptop, so typing in the dark is not a good experience. I appreciate the 3 USB-A ports on this computer, since even at the time of this writing, you can never have enough. However, I found with multiple devices (wireless receiver for a mouse, SD card reader, and USB flash drives), the ports are very tight. Since I had this issue with every device I plugged into all 3 ports, this is a manufacturing issue and not an issue with my accessories. It takes some effort to insert and remove them, and there is definitely a "scraping" feeling when removing them. Finally, the screen on this laptop is underwhelming. It's clear when you are looking directly at it, but the viewing angles are terrible, especially from the top. If the laptop is sitting on your lap and the screen is not angled backward enough, it's hard to see. I tried brightening and dimming the screen to see if there was any improvement, but there wasn't much. The default settings on this laptop (Windows-based) are to change the brightness based on screen content to save battery life. This means every time Windows prompts you to approve an action, or if you go back and forth between websites that are mostly dark in color and then light, the screen is constantly brightening and dimming in a way that is very distracting. You will likely want to change this in the display settings. OVERALL EVALUATION ---------------------------------- Overall, this is not a bad computer, especially if you are looking for a small, light-weight device to carry on the go. However, it lacks some features and an overall feeling of quality for its price. For field work, a classroom laptop, or just something to take with you to the coffee shop, it has decent specs for getting your work done and maybe some light gaming. If you are not bothered by the physical issues (case materials, keyboard texture, etc), I would recommend this computer when it's on sale. However, for the same price or slightly more, you can likely get a much higher quality laptop, probably with a bigger battery.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear GirlsCanTechToo,

      Thank you for sharing your comments regarding the ASUS Vivobook 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Asus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stalled out repeatedly during initial set up. Returned for full refund

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JohnS,

      Thank you for your comment.

      We do understand your disappointment and the inconvenience this may have caused if you are experiencing system hang during the Windows initial setup. Windows 11 requires an internet connection to complete the initial setup successfully. To resolve this issue, check if this laptop has access to an established wireless router or Hotspot and internet service is working properly. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Chat Agent Lied and Tricked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 Star - Because i am yet to get it delivered. The agent on the chat support asked to order the product despite showing as "Out of Stock".

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PrashantS,

      Thank you for your feedback.

      We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused if the laptop you are planning to purchase was out of stock. Hopefully, it will be available soon. If you need further assistance with this laptop or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.


      Regards,


      Rodel

      ASUS Customer Loyalty Asus

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Exceptionally good everyman's computer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is strongly recommended for anyone who just needs a good, reliable, reasonably future-proof laptop. The build and software check off all the right boxes, but people with specialized interests or to needs might want to look elsewhere. Very good for people interested in productivity who don't need advanced graphics chips or stereo-grade speakers. The build quality is decent without being remarkable. This will survive ordinary wear and tear for years, but I wouldn't recommend dropping it from too great a height. The screen is pretty good, with good color reproduction and viewing angles. You'll be very happy streaking video or watching a movie with this display. The keys have good travel and feel alright when typing, but don't always feel so sturdy. Sound and speakers are above average, too, without really standing out that much. USB port availability is adequate. In short, this laptop meets all the important criteria for a good, reliable everyday use machine. The laptop, at least with a minimum i5 configuration, is fast enough for everyday use, student, and work needs. Browsing the web or doing basic office work (even some advanced office work) is a snap. It's also reasonably future proof, so you don't need to worry about compatibility issues down the road. 12gb RAM is more than enough for regular use, but the internal storage is a little limited. If you have to upgrade this machine at all down the road, it will be because of internal storage, but of course the cloud, hard drive upgrades, and external storage devices will give you plenty of means of accomplishing this when you need to. Battery life seems to be pretty good, too. The real test is how the battery performs after several months of use, but I haven't reached that point yet. On the software side, the machine includes everything you get with a standard Windows install and reasonably unobtrusive proprietary software. There's minimal bloatware, in other words. In general, this is really great, lightweight machine for anyone with general or business needs who just wants to get a decent computer. You don't need to go overboard with an expensive model that will include features you won't use - this computer will do what you need it to without costing an arm and a leg.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Clear & Crisp Display / Perfect for Coffee Shop!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS never disappoints. Love ASUS laptops! What I love is the clear crisp display. At first it looked like the display on the Vivo didn’t have the great crispness. It turns out it was the angle of the screen. When the screen was perpendicular to the keyboard there was a white shadow type of effect. Simply titling the screen back 10 to 15 degrees took care of that whiteness and that beautiful clear crisp display that makes every detail visible was on the screen. It seems obvious, but the built in webcam cover is genius. I’m always breaking those stick on ones. ASUS has an integrated one with a simple slider. The mouse pad has a built in numeric pad with an on/off spot in the upper right hand corner of the mouse pad. There’s a little light that lets you know the numeric pad is activated. It takes a little practice to use the built in number pad but is quite handy when doing several calculations. The screen folds flat to 180 degrees. Hanging out a coffee shop, want to show something to someone across the table? Easy, fold the screen flat. The keyboard on this Vivobook has a nice easy touch and to me is noiseless. And of course it is lightweight! When first turning on the Vivobook, it took over an hour to install all the updates. It did install as a new laptop (selection I made) so it didn’t bring forward any files from my other computers. Perfect. All in all, easy setup, very portable, fabulous display, nice little extras (webcam cover, number pad).

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Basic but functional budget laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to no-frills laptops, this is about as close as you're going to get to it. ASUS has trimmed many flourishes to keep this laptop cost effective but still functional. It's a nice compact and light laptop with decent battery life making it good for portability. It has 12gb of RAM which is definitely better than 8gb that some budget laptops include, but you're still not going to do a whole ton of multi-tasking. It's fairly generous on ports, with 3 USB-A ports, 1 USB-C, and 1 HDMI. Power is provided via a typical barrel connector, and USB-C is not a backup option for power, which is disappointing, because that means you'll have to remember to carry the power adapter with this laptop on your travels. The keyboard is perfectly fine to type on, but no backlight, so your typing accuracy might take a hit in dark environments. The touchpad is nice, smooth and accurate, and also doubles as the numberpad. It's not really explained anywhere, but you tap and hold on the on/off calculator icon in the top right of the touch pad to turn it into a numberpad/trackpad. That is, while it's on, you can still use it as a mouse, but you can also tap the numbers and symbols to actually type that number/symbol. It actually seemed fairly intuitive, but don't know how often I'd use it. Now, for the screen. I almost gave this laptop 3 stars, because the screen is just... poor. It has poor color, poor contrast, poor viewing angles. It gets the job done, but leaves a lot to be desired, and certainly not going to be any good for accurate photo editing or watching vibrant Netflix videos. It's actually disappointing in an otherwise adequate budget laptop. Overall, this laptop doesn't particularly stand out tall in any category, but will get the job done for most people.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ILikeVideoGames,

      Thank you for sharing your comments on the ASUS X1404VA Vivobook 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504005745-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good but low-end display hurts value

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unboxing was straightforward. Included was the laptop and charging cable. Set up and use: I found the setup pretty straightforward. I did encounter a smooth Windows 11 login experience but assume that is mostly the operating system. I did not like the barrel connector provided. I feel like for this price point they could have included a USBC charger just for ease of compatibility. Otherwise, everything else was smooth. I did find it frustrating to have to set up an Asus account for special updates. I wish this was optional. Use: I found the laptop good for schoolwork and home use. I feel like the build quality is mid-range for this price point. I found the keyboard to be accurate and have minimal flex. I do feel like they cut corners on the HD screen. It is very washed out and seems to be more of a TN panel vs the IPS type. The Number Pad function built into the trackpad seems good but in practice it is very odd to type on the keyboard then lift your hands to type on the trackpad and back to the keyboard. I just stopped using it. I think they could have included just an optional Bluetooth one which would have felt more natural. I do like the color vs the standard black/silver colors that are normally available. I did find the keyboard unresponsive a few times but just rebooting it fixed the issue, and it has not returned so maybe it was from a Windows update or something. The battery life is good for the size of the laptop. I found a solid 4hrs of use with everything on best performance which is how I use laptops. When put on balanced I was able to get through 6.5hrs with it sleeping occasionally. I found the wireless connection solid and the 12gb of ram more than enough. The webcam and ports were pretty standard. Not fantastic but not horrible. Just enough to get through web meetings and connect my peripherals without feeling like I needed a dock or usb hub. The weight was just ok. I feel like they could have saved some more weight here since 3lbs still felt heavy. In summary I like the laptop but just wish the display and charger were better and more to the standards of a $6-800 laptop price point.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great device for browsing and productivity!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little laptop with a 14" screen that has a Full HD Display. It is a mid-tier device in that it has a mid range Intel processor, a decent amount of RAM, and a small hard drive, but it's fast. It was easy to setup and once Windows updated, it was quick to start using. It's really fast when it comes to web browsing or streaming online content. You can also use the Microsoft Office Suite within Windows and that works really well too. Combine that with cloud storage and you can avoid ever needing to worry about running out of space. So far it does a great job allowing me to have multiple programs over while listening to or streaming music on the device. It also does works well with having a lot of tabs open in your preferred browser. Overall, it's a great mid-tier device for web browsing, streaming music and video content and also utilizing productivity suites like Office. Combined with the Full HD screen, it's perfect for those tasks and even some light gaming. Overall, I highly recommend this laptop.

    I would recommend this to a friend