Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 10534055
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Laptop regret
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of the same laptops and 1 was in good condition and the other one not so much. The numbers on the keyboard working every now and then. The charger (after the second charge) broke off into the laptop. Was told that it wasn’t used but just an open box. Clearly bought used one and was lied to.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shelby S,
We sincerely apologize for the issues you're experiencing with the ASUS Vivobook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems described or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Laptop Excellent would buy again highly recommend
I would recommend this to a friendSlow for uploads/downloads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the features of this computer but found it to be too slow for my needs.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear WonderMom,
We regret to learn that you are experiencing performance issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0050" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ : Troubleshooting - System is running slowly https://www.asus.com/support/faq/1042398/
Laptop gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop as a gift for my sister she loved it.
I would recommend this to a friendExelent service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery and mach to description of product .
I would recommend this to a friendDecent computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I got this item at it is good, but there have been multiple instances where it freezes or makes strange sounds.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manders,
Thank you for sharing your feedback on the ASUS Vivobook 14 Laptop, and we apologize for the issues you're experiencing. To troubleshoot the freezing and sound issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Fantastic for documents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my wife! She's using it alot for cooking recipes
I would recommend this to a friendNew vivobook. Will see if support team is what thy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The notebook I bought at a great price. Haven't figured out how to get online. Talking to support today. Hope they will help. Will fill out review after suport team helps me out.
I would recommend this to a friendAsus laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's more than we expected. Asus is amazing! We like it a lot.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast pick up time and great product. Using it for college!
I would recommend this to a friendWould buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable keyboard, solid for getting my work done! Loves it
I would recommend this to a friendGood for students
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son he love it. Good laptop good price
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop suits exactly what we needed for our Church.
I would recommend this to a friendA Quick Father's day gift.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I is a great pc for my dad for a father's day present.
I would recommend this to a friendGood price, Good performance, terrible SSD.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, I was aware of the 128gb limitation, however.... I was not aware that it would alt-f4 itself 3 months into ownership. SSD decided to kick the bucket mid ARAM.
No, I would not recommend this to a friendDon't buy this computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer has a lot of good features but two fatal flaws: One is that it has a terrible touch pad. No matter what setting, it is horrible to use. Two is that the operating system is rigged so that you cannot install software except as approved by Microsoft. I guess Microsoft must pay Best Buy a lot of rig its system. No Zoom for example unless you change the operating system, which has not worked for me. So this is of very limited use to me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Georgia,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the OS issue described, the device has the Windows 11 in S Mode Operating System which only allows installing apps and programs from the Microsoft Store. To install an app that isn't available in the Microsoft Store, you'll need to permanently switch out of S mode. The following FAQ below provides the troubleshooting steps on how to do so. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1034213/
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It operates exactly as expected! Very happy.
I would recommend this to a friendGreat little laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have not had any issues. It works perfectly
I would recommend this to a friendGREAT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST LAPTOP EVER PURCHASED FOR MY HUSBAND HE REALLY ENJOYS IT
I would recommend this to a friendBattery Life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the speed, but the battery is lacking. The battery only lasts for an hour or two with usage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vincent,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4