Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 10534055
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Don’t buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage it’s running 100% cpu usage with nothing open fresh install of windows. Even after installing current drivers and updating everything possible even doing as much as updating the bios. Nothing, it’s just not worth it spend a hundred or so more and get something better. Also the speakers are completely silent at 100% unless you go into myASUS and fidget with the settings and turning on 3 different things only then does it sound a little better. Lastly the display is absolutely horrible reminds me of a tube tv.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very bad experience, ram performance was quite good as per the specifications. But some time it gets worse by freezing the screen and even the speaker is too much horrible. I’ve been using the system just to take calls, interviews. Not at all more than that, no movies or any activity that keep pressure on ram, still of bad experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anandsriram M,
We sincerely apologize for the issues you're experiencing with the notebook and we apologize for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the performance and speaker issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/support/faq/1015070/
Misleading offer of Accidental Damage Cover
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop itself seems to be OK, however I am annoyed by the way Asus makes you register the product and sign up for marketing communication under promises of Accidental Damaged Cover. It took me a while to figure everything out, but in the end I was told Asus did not offer Accidental Damage, because I purchased the laptop from BestBuy.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear IvanP,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused regarding the Accidental Damage Protection. To learn more about the Accidental Damage Protection being offered for ASUS products, please visit our support page at: https://www.asus.com/us/site/ADP/ . If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
To hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit gets to hot. No matter what you are running it will overheat and slow down.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Osto,
We're sorry to hear that the notebook is overheating and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037833-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Geek Squad terrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned immediately. Computer came installed with Windows 11. Was not able to disable S Mode. Called Best Buy Support. They scheduled an appointment with Geek Squad. Was told there would be no charge. Geek Squad told me $40 charge when I got there . Would not budge. Lost a $400 sale over $40. Horrible customer service. Can’t give zero stars
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KevinK,
We certainly understand your disappointment with your recent customer service experience and the inconvenience this may have caused regarding Windows 11 S Mode.
Windows 11 S Mode cannot be disabled. However, it can be switched to Windows 11 Home free. To successfully switch, WINDOWS 11 S Mode needs to be setup completely and activated online. Once this is completed, please go to Settings, Activation then click "Go to Store" and follow the wizard in order to switch the OS free. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
$249 is Ridiculously Inexpensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I was skeptical about purchasing a $249 laptop, recalling the disappointing performance of similar budget models in the past. However, after researching the Intel Core-i3-1215U processor, I was convinced of its value and ended up buying two. These laptops offer excellent value for money, with impressive specifications for the price. One standout feature is the ease with which you can upgrade the machine: simply remove the bottom panel to add an extra 8GB of RAM for just $15, boosting the total to 16GB in a dual channel configuration. Additionally, it includes modern features such as USB-A and USB-C 3.2 ports, WiFi 6, and a PCIe Gen 4 M.2 slot—also easily accessible. The only slight drawbacks are the absence of a backlit keyboard and the use of a VA display, but these are minor concerns in an otherwise excellent budget-friendly laptop.
I would recommend this to a friendDownload super slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was a great price but downloading was horrible. Trying to set up laptop and download updates and basic apps took over 24 hours. My Internet speed was more than adequate and still moved super slow. Returned device next after two days.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shan,
We sincerely apologize for the slow performance you've faced with the ASUS Vivobook 14 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404040400-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad screen brightness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad screen resolution, dim brightness and low side viewing angles
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Milind M,
Thank you for sharing your comments regarding the ASUS Vivobook 14. We understand that the design of the screen didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404037833-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cheapest isn’t always the best.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this computer it got stuck in startup loop. Could be it was like the cheapest one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kenneth M,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404037833-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
delivery messed up, laptop so-so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was sent to the wrong address with not communication or way to fix it. Laptop was located eventually even though customer service were completely unhelpful in the meanwhile. In the first few days of use, the most notable things about the laptop was that the screen randomly dims for no clear reason.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KB12,
It is our sincere apologies that you have encountered issues in the delivery process and with the notebook as well as the inconvenience caused by such problems. This is not the quality of products or services we aim to provide. Please allow us to make your experience with ASUS a better one.
To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
Asus Vivo book X1404ZA-I38128 Ok for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Model: X1404ZA-I38128 Bought as open box, excellent condition. Smelled a bit weird. No idea why. Otherwise seems like new. Only 33 hours on the HD when tested. Had an older laptop fall apart, emergently bought a non-OLED 14" Asus Zenbook. Motherboard likely died just out of warranty and cc company refused to lift a finger despite cc free extended warranty. LOL. Bought this in place of buying MB, fan, etc., to replace components on ZenBook. Don't expect too much from the Vivobook. They cut many corners to keep price very low, on sale for $230 new. Screen is quite usable, but poor angles etc. vs most laptops. Compared to other laptops, display panel is not that dim, despite reviews noting this. So about equally bright (or dim) to some other non-OLED screens I have compared it too. Eizo screen test shows very poor motion lag. So not for gaming or video work - I think much more expensive OLED screens would be far better. Keyboard is noisy and not backlit - so get a USB light for about $10-. Plastic body - but seems to be of reasonable quality. Only 1 USB C port (unsure of speed) and cannot be used to charge battery. So separate charger is required and included in box. 128GB NVME drive is pathetically small and very slow on ATTO and CD Mark tests. Comes with 8GB RAM. Others report RAM can be upgraded by buying an 8 (or 16) GB SO DIMM and you can replace the NVME drive at the same time. Being able to upgrade the memory is a big plus as unfortunately many new laptops come with non-upgradable soldered memory. Years ago, RAM and hard drives were easy and fast upgrades and only a few screws had to be dealt with (10 screws on the back of the vivobook). There is a (service) manual you can download to show how to do these upgrades from an Asus website. I do not know if the MB can handle PCIe4 NVME speeds. But even a PCIe3 at full speed would be much faster. Easy to get rid of Windows 11 S lockdown. Just remember that many apps will not load until you do this. Denbian Linux booting off a fast thumb (500GB Patriot Rage, 512GB PNY Pro Elite V2 or similar) drive worked well. There is a major wireless issue with the vivobook Wi-Fi card. Cannot find a Linux driver for the included card. I did not open the back to replace the Wi-Fi card with a $20-40 card. However, using a Dell laptop dock, I connected Linux via ethernet to the dock and USB C from dock to vivobook (no ethernet port on vivobook). Easier solution - used the $10- 802.11n USB A mini Wi-Fi thumb drive like device from my old desktop computer. Same for slightly larger USB A BT device - ZEXMTE. So, for Wi-Fi and BT you will lose USB port(s). Could also buy a 4:1 USB port extender, etc., but I did not test using these on the vivobook for the USB Linux drive, USB Wi-Fi or USB BT sticks. The highlight is the chip: i3-1215U. Benchmarks are fast for such a low-cost laptop. Compares well to the ZenBook chip. Benchmarks are about 3 x faster than my older i3-8130U 2018 laptop. For most office and many personal tasks, not sure that this makes a big difference for day-to-day use. For even moderate level gaming, video work or other CPU / GPU intensive tasks these less expensive laptops are not what you want. Have not had vivobook long enough to say much else. In the end not sure if it would have been better to get the MB and fan parts for the ZenBook repair at a similar price, but with no guarantee of success.
I would recommend this to a friendStolen LapTop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My package was stolen so I can’t really review it. When I called to see if I was able to do something about it, i was told they couldn’t do anything for me unfortunately. I’m a first time student and really needed that laptop.
No, I would not recommend this to a friendBad Asus, bad Bestbuy care
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Asus laptop 2 months ago, on Aug. 29th. It's already not working at all. I've only used it for school and need to access to it badly. Bestbuy won't do anything even though I'm still paying for it. I need Asus to replace it please!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mshdz83,
We're sorry to hear that the notebook is no longer working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 months of use. The battery is also incredibly hard to replace
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bestbuywig,
Thank you for your commment.
We certainly understand your disappointment and the inconvenience this may have caused if the laptop stop working after two months of usage. All ASUS products undergo intensive quality control testing and inspections, and are built to last. This laptop breaking after two months of usage is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
BATTERY WON'T STAY CHARGED LONG
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is very cute and I loved everything about it except.... THE BATTERY! The battery would not stay charged long and I work from home, so I will be returning this laptop. The battery holds less charge than my cell phone, and I do WAY MORE on my cell phone!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mrsejackson86,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404040400-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Product battery failed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product failed and not changing at all. Trying to return but Best Buy said return time is fonishez I do not have bandwidth to call customer care that this moment
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Prasanna S,
We're sorry to hear that the notebook stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 6 months before stopped working, wouldn’t recommmend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sarah,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this laptop stop working after six months of usage. All ASUS products undergo intensive quality control testing and inspections, and are built to last. this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No windows installed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pc did not have windows installed all i have is a black screen with a cursour that spins around alot
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MCLovin,
Thank you for your comment.
We certainly understand your concern regarding Windows not installed and the inconvenience this may have caused. If this is your first time to power on or boot up this laptop, and it black screen with a spinning cursor, please be patient, Windows is installing and applying updates in the System Registry. This issue will go away once initial Windows setup completed and all updates are installed successfully. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
i dont recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was working really well but all of a sudden my home screen will not completely load
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joee,
It is our sincere regret to hear that the notebook is not booting normally, and we apologize for the inconvenience this may cause. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1050239/
Sale computer froze up during setup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer froze up during setup. Had to return it. Took many days to get refund. Bad experience for me just before Christmas.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RickyR,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if this laptop freezes up during the initial Windows setup. Windows 11 requires an internet access to successfully complete the initial Windows setup. If no internet access is available, the laptop will freeze up during setup. Should you need further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Rodel
ASUS Customer Loyalty