Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- |
- SKU:
- 10534055
Customer reviews
Rating 4.4 out of 5 stars with 821 reviews
(821 customer reviews)Rating by feature
- Battery Life4.3
Rating 4.3 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box it crashed. Geek Squad agreed it was a brick. As always, returning it was seamlessly easy & the employees were super helpful.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michelle C,
We sincerely apologize for the performance issue you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404040400-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support












