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Customer Ratings & Reviews

Your price for this item is $287.00
The comparable value price is $429.99

Customer reviews

Rating 4.4 out of 5 stars with 792 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 792 reviews
  • Rated 5 out of 5 stars

    Review for great Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying this laptop for work. Fast and reliable! Would recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible battery life

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is a major downside, lasting less than 2 hours and 30 minutes. Unfortunately, the touchpad hasn't tracked correctly since day two, leading me to use a wireless mouse for the duration of my ownership. If the battery lasted over two hours while using Google Docs and PowerPoint, the laptop would be worth it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dominick B,

      We sincerely apologize for the battery and touchpad issues you're experiencing with the notebook and for the inconvenience this has caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037833-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/#A4
      [Notebook] Troubleshooting - Touchpad abnormal problems -  https://www.asus.com/support/faq/1042539/ Asus

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer for the price!! Works good for what I need it to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Low End Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great low end laptop, does everything I need without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product at a best price! Does everything college student needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great easy setup great purchase quick startup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good basic laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for general needs. Exceeded my expectations for the price. Originally was shopping for a replacement laptop for a family member, but I got a second unit for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good speed, opens fast, fan has multiple settings, no lag,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned Unit - BB Gave Someone Else My Refund

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On December 1, 2024 I ordered a notebook computer online. The computer arrived 12/3 but in the meantime the relative I had ordered it for, purchased a different notebook. My wife returned the notebook in the sealed original shipping box to the Mishawaka, Indiana store on December 10, 2024. The service desk person gave her receipt and said that amount was credited back to the credit card used for purchase. Today I checked with my credit card company and saw that the credit had not shown up. Upon further inspection I found that the return receipt showed a credit to a VISA card that isn't mine. I called customer service and after about 35 minutes on the phone the rep told me that I would need to go to the store to get the credit applied correctly. We drove to the store and by chance the same customer service person waited on us. However, she just kept saying over and over that there was nothing she could do as the credit went back to the card from the original purchase. She kept implying that it probably was something to do with Apple Pay or something like that. I don't have Apple Pay. She finally said that I should contact my credit card company. I told her they wouldn't be able to do anything about it as she had credited a VISA per the receipt. I finally gave up and left the store. I called customer service again early this evening. After about thirty minutes of discussion the rep said he was sorry but he saw what had happened, the wrong customer had received my refund. He then said he couldn't fix it but he would transfer me to someone who could. After the transfer I again went through the entire story with a rep who at times yawned loudly into the phone, left me in complete silence for minutes at a time, and who finally came back and said the same thing as the earlier rep, someone else had my refund. They then said there was nothing they could do about it and that I should open up a dispute with my credit card company. I asked if they could provide me something in writing via email to confirm all this and they said they didn't have access to email me. I asked for someone who did or who could fix the problem and I received no response at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. Perfect for college work. No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus labtop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little labtop loads apps fast would recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASOS Vivobook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works exactly how I need it to. The battery dies a bit fast but it stays charged at least through two of my classes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Wonderful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very sleek and light and is very efficient, I would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect laptop and it’s very good to carry around to school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Good memory. Easier to install and handle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance. Excellent for students and home work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent for online classes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the limitations of the Windows 11 S Mode, once removed it's an awesme small computer good enough for online classes and light gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enough Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and enough features for daily surfing and activities, affordable. I wish it had more storage capacity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plastic body and average display. Its good for very basic work , like browsing or study.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear APTech,

      Thank you for sharing your comments regarding the ASUS Vivobook 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404026152-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for on the go and just student work. Nothing extreme as you would expect, and good for the price.

    I would recommend this to a friend