Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- |
- SKU:
- 10917392
Customer reviews
Rating 4.4 out of 5 stars with 792 reviews
(792 customer reviews)Rating by feature
- Battery Life4.3
Rating 4.3 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.3
Rating 4.3 out of 5 stars
to a friend
Rated 5 out of 5 stars
Review for great Laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying this laptop for work. Fast and reliable! Would recommend
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 2 out of 5 stars
Terrible battery life
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is a major downside, lasting less than 2 hours and 30 minutes. Unfortunately, the touchpad hasn't tracked correctly since day two, leading me to use a wireless mouse for the duration of my ownership. If the battery lasted over two hours while using Google Docs and PowerPoint, the laptop would be worth it.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dominick B,
We sincerely apologize for the battery and touchpad issues you're experiencing with the notebook and for the inconvenience this has caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037833-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/#A4
[Notebook] Troubleshooting - Touchpad abnormal problems -  https://www.asus.com/support/faq/1042539/
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer for the price!! Works good for what I need it to.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Great Low End Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great low end laptop, does everything I need without any issues.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product at a best price! Does everything college student needs.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great easy setup great purchase quick startup
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Good basic laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for general needs. Exceeded my expectations for the price. Originally was shopping for a replacement laptop for a family member, but I got a second unit for myself.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good speed, opens fast, fan has multiple settings, no lag,
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 1 out of 5 stars
Returned Unit - BB Gave Someone Else My Refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On December 1, 2024 I ordered a notebook computer online. The computer arrived 12/3 but in the meantime the relative I had ordered it for, purchased a different notebook. My wife returned the notebook in the sealed original shipping box to the Mishawaka, Indiana store on December 10, 2024. The service desk person gave her receipt and said that amount was credited back to the credit card used for purchase. Today I checked with my credit card company and saw that the credit had not shown up. Upon further inspection I found that the return receipt showed a credit to a VISA card that isn't mine. I called customer service and after about 35 minutes on the phone the rep told me that I would need to go to the store to get the credit applied correctly. We drove to the store and by chance the same customer service person waited on us. However, she just kept saying over and over that there was nothing she could do as the credit went back to the card from the original purchase. She kept implying that it probably was something to do with Apple Pay or something like that. I don't have Apple Pay. She finally said that I should contact my credit card company. I told her they wouldn't be able to do anything about it as she had credited a VISA per the receipt. I finally gave up and left the store. I called customer service again early this evening. After about thirty minutes of discussion the rep said he was sorry but he saw what had happened, the wrong customer had received my refund. He then said he couldn't fix it but he would transfer me to someone who could. After the transfer I again went through the entire story with a rep who at times yawned loudly into the phone, left me in complete silence for minutes at a time, and who finally came back and said the same thing as the earlier rep, someone else had my refund. They then said there was nothing they could do about it and that I should open up a dispute with my credit card company. I asked if they could provide me something in writing via email to confirm all this and they said they didn't have access to email me. I asked for someone who did or who could fix the problem and I received no response at all.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
No, I would not recommend this to a friendRated 5 out of 5 stars
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop. Perfect for college work. No issues so far.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Asus labtop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little labtop loads apps fast would recommend this product
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
ASOS Vivobook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works exactly how I need it to. The battery dies a bit fast but it stays charged at least through two of my classes.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
The Wonderful laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very sleek and light and is very efficient, I would definitely recommend
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect laptop and it’s very good to carry around to school
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Good memory. Easier to install and handle
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Excelent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance. Excellent for students and home work.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 4 out of 5 stars
Excellent for online classes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides the limitations of the Windows 11 S Mode, once removed it's an awesme small computer good enough for online classes and light gaming
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 5 out of 5 stars
Enough Features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good and enough features for daily surfing and activities, affordable. I wish it had more storage capacity.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friendRated 3 out of 5 stars
Basic Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic body and average display. Its good for very basic work , like browsing or study.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear APTech,
Thank you for sharing your comments regarding the ASUS Vivobook 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404026152-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Good for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for on the go and just student work. Nothing extreme as you would expect, and good for the price.
This review is from ASUS - Vivobook 14" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 128GB SSD - Quiet Blue
I would recommend this to a friend












